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Security PIN – Credit Cards
Be Aware Secure Your PIN
TIPS to secure Your PIN - Credit Card PIN
Always make sure that you memorize both your PINs, as soon as you receive them. It will help to protect your credit card’s information.
Both PINs are provided so that you can access some information on your Citibank Credit Card.
Telephone PIN can be used when you access our 24-Hour CitiPhone Banking. Call 69999 directly from your mobile or (021) 252 9999 to get information on:
  • Transactions
  • Balance inquiry
  • Minimum payment
  • Payment due date
  • Last payment received
  • Rewards Points, etc.
ATM PIN can be used to access Citibank ATMs, all ATMs that display any of the logos shown behind your Credit Card, or Citibank Online at www.citibank.co.id for information / services / transactions such as:
  • Balance inquiry
  • Cash advance in Indonesia or abroad
For your convenience, both PINs will be sent to you by mail. If you would like to change or get a new PIN, you can choose from the following 3 easy services:
  • Citibank Online at www.citibank.co.id
  • Citibank Offices
  • 24-Hour CitiPhone® Banking 69999 from your mobile phone (no area code, nationwide) or (021) 252 9999
Useful Link
Security PIN - Citicard
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