Citi Rewards Points

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CITI REWARDS POINTS

Announcement

Effective 6 March 2017, Citi Rewards Program (Citi Rewards Points/Miles/Cash Back)’s Terms & Conditions has been updated.



Important information you need to know:

  1. Citi Credit Card that are valid to participate in the Citi Rewards Program (Citi Rewards Points/Miles/Cash Back) earning are:
    • Citi Prestige Card,
    • Citi PremierMiles Card,
    • Citi Platinum Card,
    • Citi Rewards Card,
    • Citi Cash Back Card,
    • Garuda Indonesia Citi Card,
    • Citi Telkomsel Card;
    • including any valid supplementary card thereof.
  2. Transaction eligible and calculated in the earning of Citi Rewards Program (Citi Rewards Points/Miles/Cash Back) includes all transaction using Citi Credit Card (including supplementary card, if any), provided that Citibank reserves the right to alter, or add the existing provisions including but not limited to determine which transactions are eligible to earn Citi Rewards Points/Miles/Cash Back.
  3. The following transactions are not calculated in the earning of Citi Rewards Program (Citi Rewards Points/Miles/Cash Back) :
    • Electricity and water bill payment,
    • EazyPay transactions at the Merchant,
    • Transactions converted into EazyPay by phone, website or microsite;
    • Loan On Phone through phone, website or microsite,
    • Cash Advance,
    • Annual fee for the Primary Card and the Supplementary Card,
    • Credit Shield Plus/Prestige premiums, and
    • all fees, interest and penalties.



Keep using Your Citi Credit Card and accumulate more and more Citi Rewards Points/Miles/Cash Back from various transactions.


Important! If you are still using Citi Silver Card, Citi Gold Card, and Citi Clear Card, to continue earning Citi Rewards Points from your transactions, please immediately contact CitiPhone Banking 24-Hours at (021) 252 9999 or 69999 from your cellphone to ask for your card replacement.


For more information, please contact CitiPhone Banking 24-Hours at (021) 252-9999 or 69999 from your cellphone.

REDEMPTION

Redeeming Your Point is Now Just an SMS Away!


Experience an easy way to receive cash back by redeeming your Citi Rewards Point/ Miles. For every transaction that is eligible for the program, you will receive an offer on your Citi Rewards Point / Miles redemption via SMS. Follow the SMS instruction and you will be able to enjoy the cash back easily.


View How To Redeem via SMS, click here.

Citi Rewards Point/Miles Redemption via SMS Terms & Condition, click here.





Experience Memorable Travel with Points.


Redeem your Miles and Citi Rewards Points to Airlines Mileage, Hotel Points and access to Airport Lounge to enjoy your travelling moments.

AIRLINE / MILEAGE
HOTEL
AIRPORT LOUNGE

 













Spend and Get Free Annual Fee on Your Card with Points


Spend as much as possible and gain accumulated Citi Rewards Points for your Citi Credit Card Annual Fee Redemption.

MORE DETAILS

FAQs

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What is "Citi Rewards Program"?

Citi Rewards Program is a program designed exclusively for Citi Credit Cardhoder and is our way of saying "Thank You" every time you use your Citi Visa or MasterCard Card. For each retail purchase on your Citi Credit Card you will automatically earn Citi Rewards Points/Miles/Cash Back, which can later be redeemed for various free Rewards items.

Do I qualify for Citi Rewards Points/Miles/Cash Back?

If you are holding a Citi Prestige Card, Citi PremierMiles Card, Citi Platinum Card, Citi Rewards Card, Citi Cash Back Card, Garuda Indonesia Citi Card or Citi Telkomsel Card, you will automatically qualify for Citi Rewards Points/Miles/Cash Back in transactions complied with terms and conditions.

Who is eligible to participate in Citi Rewards Program?

Citi Rewards Program is specially offered to existing Citi Credit Cardholder; which are in good status (have no problem) and will be automatically enrolled in this program.

How are Citi Rewards Points/Miles/Cash Back earned?

You will get a Citi Rewards Points / Miles / Cash Back on each type of Credit Card for every multiple of certain spending. To know the value of the transaction to acquire Citi Rewards Points / Miles / Cash Back for each type of Credit Card, you can visit www.citibank.co.id/kartukredit.

Are there any transactions, which do not accumulate Citi Rewards Points/Miles/Cash Back?

Yes. Electricity and water bill payment, EazyPay transactions at the Merchant, Transactions converted into EazyPay by phone, website or microsite; Loan On Phone through phone, website or microsite, Cash Advance, Annual fee for the Primary Card and the Supplementary Card, Credit Shield Plus/Prestige premiums, and all fees, interest and penalties.

Will purchases made on Citibank Supplementary Cards accumulate Citi Rewards Points/Miles/Cash Back?

Yes. All retail purchases on Supplementary Cards will also earn Citi Rewards Points/Miles/Cash Back, and will be included in the total Citi Rewards Points/Miles/Cash Back earned by the Basic Cardholder.

In case a Cardholder has both a Citi Visa and MasterCard Card, can Citi Rewards Points/Miles/Cash Back earned through the 2 cards be combined together for redemption?

No. Citi Rewards Points/Miles/Cash Back from different card can not be combined.

How can the Citi Rewards Points/Miles be redeemed?

Each time you have collected enough Citi Rewards Points/Miles for a Rewards item of your choice, you can contact the CitiPhone Banking 24 Jam at ( 021) 252 9999. or by accessing Citibank website. For Citi Prestige Cardholder, you can contact Citi Prestige Executive 24 hr on (021) 252 9700. During the fulfillment of redemption request, if a particular gift item, as specified in Citi Rewards Program offer, were not available, it would be replaced with another brand/model of similar price/quality.

How long will it take to receive the gift item?

We will deliver within 3-4 weeks after the CitiPhone Banking 24 Hours or Citi Prestige Executive 24 hr (for Citi Prestige Cardholder) receives your redemption instructions. All gift item will be delivered only to the Basic Cardmember's billing address (home or business, based on the most recent address available in our records) and shall not be delivered to any other address. Gift items cannot be picked up in person from either the Citibank office or the CitiPhone Banking 24 Hours. All gift item that have already been redeemed cannot be exchanged, cancelled, or returned.

Who are authorized to receive the Citi Rewards Program items delivery?

If you use home address as your billing address, your family member can receive the Rewards items that are delivered to you. If the items are received by non family member, you have to give a written Power of Attorney and it should be attached with stamp duty.

Can the gift item be exchanged for cash?

No. They cannot be exchanged for cash.

Can the Rewards that already been requested (even if not receive yet) exchange with other orders?

No. After the instruction to exchange your items given by CitiPhone Banking 24 hours or Citi Prestige Executive 24 hr (for Citi Prestige Cardholders only), any changes will not be entertained, although you have not receive the items yet. The items that already been ordered cannot be cancelled, returned, or replaced.

What happens in the case of lost cards?

Citi Rewards Points/Miles/Cash Back accumulated before the card is lost will still be valid for redemption. After a new card is issued, the accumulated Citi Rewards Points/Miles/Cash Back from the lost card will be transferred to the new card account.

How can the Citi Rewards Points/Miles be exchanged for Citibank airline/hotel partners program?

You have to be a member of airline/hotel Partners first. Information on applying to be a member of airline/hotel Partners comes directly to their Hotline Services Numbers. Whenever your account number is ready, Citi Rewards Points/Miles can be redeemed by quoting your account number.

How long will it take to redeem Citi Rewards Points/Miles to Citibank airline/hotel Partners?

It needs 2-3 weeks to transfer the Citi Rewards Points/Miles to Citibank airline/hotel Partners and become available for your use in each partner. Redemption printed on your Billing Statement, without any exception.

What if the stock in Citi Rewards Program offer is not available anymore?

Citibank will not arrange additional orders when the items are out of stock. This is why we suggest you to redeem available Citi Rewards Points/Miles with available items.

For gift option (Citi Rewards Points/Miles + Rupiah installment), can it be done if the Citi Rewards Points/Miles is less than what it has been stated, but the installment is higher?

No. For this gift option, you have to have the minimum required Citi Rewards Points/Miles as stated in the Citi Rewards Program offer.

Is there any other important information?

Yes. Please note that if you are late on your payment against your monthly billing statement, your Citi Rewards Points/Miles/Cash Back accumulation for retail purchases will be temporarily suspended until such time that the credit standing of your card account is good again. Similarly, at such times, Citi Rewards Points/Miles already earned will be 'frozen' and redemption will not be allowed.

How can Citi Rewards Points/Miles/Cash Back be earned faster?

It is simple - all you have to do is remember to only use your Citi Credit Card whenever you are shopping, dining, traveling, etc. Instead of using cash or any other card, always use your Citi Credit Card Visa or MasterCard - that way you will earn Citi Rewards Points/Miles/Cash Back faster.

Can I redeem my Cash Back into Citi Rewards Points, Miles, or gift?

For Citi Cash Back Cardholders, accumulated Cash Back cannot be redeemed to Citi Rewards Points, Miles, or gift.

How to get the information about my remaining Citi Rewards Points/Miles/Cash Back?

Primary Cardholder can send an SMS to 69999 type “reward<space> last 4 digits of your card” example “reward 1234” or click “Reward Redemption” at Citibank Online and select the Credit Card Type.

Terms & Conditions
1. General Provisions and Definitions
2. Participation
3. Rewards Point / Miles /Cash Back Usage
4. Citi Rewards Points /Miles Redemption to Gifts
5. Citi Rewards Points /Miles Redemption through Citibank’s EDC Machine
6. Citi Rewards Points/Miles Redemption for electronic voucher (e-vouchers)
7. Miscellaneous
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