Citibank Rewards Points | Citibank Indonesia

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What is "Citibank Rewards"?

Who is eligible to participate in Citibank Rewards?

How are Rewards Points earned?

Are there any transactions, which do not accumulate Points?

Will purchases made on Citibank Supplementary Cards accumulate Points?

In case a Cardmember has both a Citibank Visa and Citibank MasterCard, can Points earned through the 2 cards be combined together for redemption?

How can the Points be redeemed?

How long will it take to receive the Rewards?

Who are authorized to receive the Rewards items delivery?

Can the Rewards items be exchanged for cash?

Are the Rewards items exchangeable?

In cases where Citibank Rewards Certificates are issued, would these be transferable?

What happens in the case of lost cards?

What if the Certificate redeemed gets expired?

How can the Rewards Points be exchanged for Citibank Regional Partners?

How long will it take to redeem Points to Citibank Regional Partners?

What if the stock in Citibank Rewards offer is not available anymore?

For Rewards option (Points + Rupiah installment), can it be done if the point is less than what it has been stated, but the installment is higher?

For Rewards option (Points + Rupiah installment), do cardholders earn Rewards Points on the Rupiah payment?

What if the Cardholder would like to pay for the total Rupiah installment before the due date?

Is there any other important information?

How can Rewards Points be earned faster?

1. General Provisions and Definition

	1.1.	Customers who have Citibank Credit Card hereinafter referred as the "Cardmember". Citibank Visa Silver/Gold and Platinum, MasterCard Silver/Gold and Platinum including the entire supplementary and still active hereinafter referred as "Credit Card". This definition excludes Citibank Makro Credit Card, Citibank Amway - Silver/Gold, and Citibank Clear Card.Citibank N.A. Indonesia is a Company refers to United States Law in which acting through all the Branches in Indonesia hereinafter referred as "Citibank". A program designed exclusively for Citibank Cardmember hereinafter referred as "Citibank Rewards" or "CRP".Gift or Certificates/Vouchers defined by Citibank as in the Rewards program hereinafter referred as "Rewards".

		Rewards Points earned by Cardmember as defined below hereinafter referred as "Points".

	1.2.	The purpose of the "CRP" is to reward the Cardmember for his/her loyalty in the use of the Credit Card.

		Under the CRP, the Cardmember earns "Points" which can later be redeemed for free "Rewards".

	1.3.	Every definition in this terms and conditions are in addition to Citibank Credit Card's terms and conditions.

2. Participations

	2.1.	The CRP is offered exclusively to the Cardmember as long as his/her Credit Card account is in good standing;

	2.2.	Every Cardmember who meets the terms and conditions of the Credit Card, as defined in 1.1. will be automatically enrolled into the CRP unless otherwise specified by the Bank. Citibank has the full rights to determine whether or not a particular Cardmember can be enrolled into the CRP on the date that their new credit card is issued.

	2.3.	Citibank has the rights, from time to time at its own discretion, to review and determine the status of Cardmember enrolled in the CRP. Citibank will inform Cardmember that will be excluded from the program.

3. Rewards Points

	3.1.	The calculation of Points will begin when the Cardmember is enrolled into the CRP.

	3.2.	Point's calculation based on the total amount of retail purchases made on the Credit Card including Supplementary Cards, during the period of the CRP. In condition that Citibank has the right to change, add qualification includes but not limited to determine what transactions constitute valid retail purchases, during the period of the CRP. Cash withdrawals, annual fees of Basic or Supplementary Card, finance charges, charges for cash payments, charges for cash withdrawal, charges of bounced checks, premium payments for insurance, any other kind of charges and penalties, and retail transaction made prior to the commencement of the CRP, will not be included in the calculation of Points.

	3.3.	During the period of the CRP, the Cardmember will acquire one Point for every Rp2,500 (two thousand and five hundred Rupiah) of retail purchases charged on the Cardmember's Citibank Visa or Citibank MasterCard. For overseas retail transaction, Citibank's conversion rate prevalent on the date of posting the transaction to the Cardmember's Credit Card account will be used.

	3.4.	Citibank reserves the rights to change its redemption value (Rewards Points).

	3.5.	During CRP Period, Cardmember is not restricted to the frequency and number of Points redeemed.

	3.6.	All unredeemed Points at the end of the program period, are still redeemable in the next program unless otherwise specified by the Bank.

	3.7.	In the event of falsification of transactions, dispute of transactions, or any other matter, which Citibank believes does not fulfill the conditions for the Points calculation, the Cardmember's total Points accumulated will be reduced by the number of Points related to the concerned transaction(s). Similarly if the transaction(s) proved otherwise, Citibank will adjust the Cardmember's points.

	3.8.	Citibank reserves the right to temporarily or permanently suspend or cancel the Points calculation if the Cardmember violates the terms and conditions of the Credit Card.

	3.9.	Citibank shall not be responsible for any events beyond its control such as strikes, natural disasters (fire, flood, earthquake, etc.), demonstrations that cause damage of equipment, and war, or change of policies from the government of the Republic of Indonesia or the United States of America, which influence the capability of Citibank to implement the CRP. In the case of such events, the Cardmember cannot hold Citibank responsible in any way, and cannot make any claim against Citibank pertaining to the CRP.

	3.10.	Points of the CRP cannot be transferred to another Cardmember and cannot be encashed. Citibank has full authority to determine the latest number of the total Points based on the data owned by Citibank.

	3.11.	For the Cardmember who has 2 (two) Credit Cards, the accumulation of Points from each individual card can be added together for the purpose of redemptions.

	3.12.	If the Cardmember closes his/her Credit Card account during the period of the CRP, Points earned will be cancelled totally and cannot be redeemed anymore. The Rewards Points can still be redeemed before the closing of the account.

	3.13.	Similarly, for the Cardmember who has 2 (two) Credit Cards, if the Cardmember closes one Credit Card, the existing Points acquired from the closed Credit Card will be cancelled totally and cannot be redeemed anymore. Such Points cannot be transferred to the second Credit Card, but can still be redeemed before the closing of the account.

4. Rewards Items

	4.1.	At the time of redeeming Points for any Rewards item(s), the Credit Card of the Cardmember must be in good standing as per the Terms and Conditions of the Credit Card.

	4.2.	All Rewards will be delivered by the Citibank Rewards Service Center via post or courier to the billing address of the Cardmember. Deliveries will not be made to any other address.

	4.3.	Delivery of the Rewards shall depend on the stock availability of a particular item(s) and the capability of the Citibank Rewards Service Center to fulfill the request from the Cardmember. Citibank has the right to select the color of the items offered in this catalogue.

	4.4.	The Citibank Rewards Service Center needs 3 (three) to 4 (four) weeks to process the redemption request and deliver the Rewards item(s) claimed by Cardmember.

	4.5.	Citibank shall not be responsible for any loss or theft of the Rewards once delivered to the Cardmember, and shall not be responsible for any accident or damage caused by the Rewards item(s) after received/ during use by the Cardmember.

	4.6.	The Cardmember shall address all claims/inquiries arising from the processing or delivery of Rewards items, directly to the Citibank Rewards Service Center.

	4.7.	Citibank does not offer any guarantee for any Rewards items. The descriptions of the Rewards items are according to the information by the supplier(s) of Citibank. After-sales service and batteries are not included in the Rewards items presented in the Rewards program. If the Cardmember accepts the Rewards in damaged condition, he/she has to notify the Citibank Rewards Service Center within 3 (three) working days, after which claims for replacement will not be entertained. All delivery cost will be fully borne by Cardmember.

	4.8.	Rewards items that have been claimed cannot be returned/exchanged with cash or other Rewards items.

	4.9.	The Cardmember shall not be liable for any taxes related to the Rewards items.

	4.10.	Citibank reserves the right to discontinue the availability of Rewards items. If for some reason certain Rewards items are not available, Citibank will inform Cardmember at the time of redemption. Citibank shall not be liable for any claims caused from such condition.

	4.11.	Rewards in the form of vouchers or Citibank Rewards Service certificates do not include any charges for reservation, insurance and so forth. Any such charges shall be fully borne by the Cardmember and direct to the merchant.

	4.12.	Cardmember has to be a member of program regional partners before redeeming his/her Points. Citibank Regional Partners are, but not limited to, Krisflyer Programme, Worldperks, Asia Miles, Royal Orchid Plus, Garuda Indonesia.Transfer of Points to Citibank Regional Partners need 2 (two) to 3 (three) weeks for each Regional Partner.

5. Rewards Certificates

	5.1.	Certificates cannot be enchased and cannot be used in conjunction with any other promotion or offer at the same time in which Supplier responsible to hands over the items as in the Certificates. Copy of Certificates are not valid and cannot be accepted and replaced the original Certificates.

	5.2.	Certificates are transferable.

	5.3.	Certificates are valid for use until the end of the Certificate period. If they remain unused after this date, they will lapse totally and will not be replaced with fresh Certificates.

	5.4.	Certificates are valid for use at the participating Merchant's (only), and for the specific offer(s).

	5.5.	Before using a Certificate, the Merchant establishment must be informed by the Certificate holder that he/she intends to do so.

	5.6.	In the case of Certificates where a specific amount (Rupiah) has been mentioned, if a particular Certificate is used for a value less than Certificate, the difference cannot be enchased.

	5.7.	Additional purchase at the participating Merchant(s) mentioned on a Certificate will be the sole responsibility of the Certificate holder, and the participating Merchant reserves the right to accept or reject such a transaction.

	5.8.	In the case of Certificates for accommodation/dining at any of the participating Merchant(s), it shall be the responsibility of the Certificate holder to make reservations, which will be subject to availability. Citibank will not be responsible for the service rendered at any of the participating Merchant(s).

	5.9.	In the event that participating Merchant is unable, for any reason, to supply the specific product/model mentioned on the Certificate, another product/model of similar quality/price may be supplied.

6. Redemption Via Citibank EDC Machine

	6.1.	Maximum Rewards Points redemption via EDC is up to 20% of total purchase, wherein the percentage of maximum redemption can be changed by Citibank at any time without prior notification

	6.2.	Rewards Points redemption is in IDR 100,000 or IDR 50,000 denomination, directly through Citibank EDC

	6.3.	Rewards Points Redemption cannot be cancelled or voided

	6.4.	The total payment (total purchase – redemption value) cannot be installed using EazyPay

7. Other Provisions

	7.1.	These Terms and Conditions may be amended at any time without prior notice and Citibank will not be held liable to provide reasons for such changes. Citibank will inform the Cardmember upon such changes.

	7.2.	Citibank reserves the right to suspend or terminate the CRP at any time by giving written notice to the Cardmember.

	7.3.	Citibank has made all attempts for the accuracy of the information in every Citibank Rewards communication.

	7.4.	These Terms and Conditions of the CRP are made in Indonesian and English versions. In the event that any interpretation of these Terms and Conditions is necessary only the Indonesian version shall have legal validity.

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