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| Home>Services>Citibank Online>Troubleshooting Tips
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| You can find the information about Troubleshooting here :
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Click on  to expand and on  to minimise the details.
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| I've just changed my ATM PIN / CitiCard / Credit Card recently and then i cannot login, what should i do?
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Click here to re-register (
Note: If you click, you also have to reset all your security question
) or click First time user
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Enter your Citicard / Citibank Credit Card number, and your Account number, just as you use when you register your User ID and Password. For Citicard / Credit Card ATM PIN, use the most recent)
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| Step 2:
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The system will immediately verify the data you have entered above, and if the data you enter is correct, then the User ID you will be shown on the next screen.
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| I have no difficulty in accessing Citibank Online previously but I have tried several times today and they all failed. What can I do?
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| You may wish to follow these simple steps before trying to reconnect:
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| For Netscape Communicator 4.06 or higher
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- Click on "Edit" and choose "Preferences"
- Double-click on "Advanced"
- Choose "Cache"
- Click on both "Clear Memory Cache" and "Clear Disk Cache"
- Click on "OK"
- Close your browser
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| For Internet Explorer 4.01 or higher
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- Click on "View" and choose "Internet Options"
- Click on "General"
- Choose "Temporary Internet Files" and click on "Delete Files"
- Click on "Yes" to confirm
- Click on "Yes" to confirm
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| Browser that supports Citibank Online features
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| Now you are ready to reconnect again.
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| Useful links
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| What’s On Citi
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