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| Home>Services>Citibank e-statement
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| Go Paperless and register for e-Statement now!
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Citibank presents e-Statement service that offers extra convenience for Citibank Customers and, at the same time, contributing to save the forest for a cleaner and greener world. |
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| Get your account statement delivered right to your e-mail. |
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You will receive your eStatement the moment they are ready in our system. No more delays by conventional mail! |
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Your credit card/banking statement can be accessed thru Citibank Online, until 12 months back! Forget papers documentation. |
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The PDF Electronic Statement is password-protected for your security. |
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In supporting paperless banking, you are contributing the preservation of trees in Indonesia |
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| The standard format of the password is ddMmmyyyy (example: 01Aug1970), whereby: |
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Click on  to expand and on  to minimise the details. |
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| How do I register e-Statement? |
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| To register for e-Statement, you can contact our 24-hours CitiPhone Banking at (021) 252-9999 or 69999 from your mobile. Alternatively, you can register through Citibank Online by login with your User ID & Password. Click on the “Account Services” tab and then choose "Enroll e-Statement" menu. |
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| How do I open the attached e-Statement? |
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| Please follow the instructions below as how to view your e-Statement: |
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| Step 1: Open the e-mail containing your e-Statement |
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| Step 2: Double click on the attached PDF file |
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| Step 3: Enter password* to open your e-Statement |
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| Step 4: Now you can view your account statement |
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| *Your Electronic Statement will be encrypted with a password (9 digits), which consists of your Date of Birth. |
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| To open or view the e-Statement, you will need Adobe Reader software version 7 or above to be installed. If you have not installed the software, please download for free from http://get.adobe.com/reader/. |
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| The password is incorrect, what is the password? |
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| Your Electronic Statement will be encrypted with a password. If you have never changed your password, the standard password consists of your date of birth. |
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| The standard format of the password is ddMmmyyyy (example: 01Aug1970), whereby: |
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- dd is two digits of your birth date, such as: 01
- Mmm is the first 3 letters of your birth month in English. The first letter is in uppercase and the rest are in lowercase, such as: Aug
- yyyy is your birth year, such as: 1970
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| How can I save the attachment? |
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| If your e-Statement is viewed in Adobe Reader, use the “Save a Copy” function that’s available within the Adobe Reader application. |
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| How can I check my e-Statement through Citibank Online? |
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Please login to Citibank Online with your registered User ID and Password. Click on the “Account Services” tab and then choose "View e-Statement" menu.
You can also view up to the last 12 months of your Banking or Credit Cards e-Statement via Citibank Online. |
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| How can I change my e-Statement password? |
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| Please login to Citibank Online (with your registered User ID and Password), click on "Account Services" on the top menu tab and choose "View/Change e-Statement Enrollment". Then click "Change Enrollment Details" and enter the new password that you wish to use for opening future e-Statements. |
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| Please note that this change will also apply to your other accounts that are currently on e-Statement. |
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| When will I receive e-Statement on monthly basis? |
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| For Credit Card e-Statement, normally an e-mail will be sent around 1 (one) to 2 (two) days after the statement cycle date, or around 14 (fourteen) days before the statement due date. |
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| For Banking e-Statement, it will be sent at the end of each month. |
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| I've never received any e-Statement email from Citibank. |
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| There might be some events where your e-mail server is full or blocking our e-mail address, this could cause you not receiving e-mail from us. To avoid this, please ensure that you check your mailbox regularly and ensure that Citibank’s e-mail address is not being marked as SPAM by your mail server. |
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- Add Citibank Indonesia [id_estatement@citi.com] to your address book.
- If you have a filter that routes suspected spam into a separate folder, you may find the updates in that folder. If so, by marking all of them as "not spam" you will clear the way for future e-mails from Citibank Indonesia.
- If you are on a company network, you may want to ask the administrator if there is a spam folder for your account. If so, have them unblock the Citi.com domain.
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| After taking these steps, if you are still not able to receive e-mails from Citibank Indonesia, please contact us at indonesia.customer.service@citi.com or contact 24-Hours CitiPhone Banking on (021) 252 9999 or dial 69999 directly from your mobile phone. |
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| Can I view e-Statement attachment via BlackBerry? |
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| Yes. To view e-Statement attachment from BlackBerry browser, please follow below steps: |
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| 1. Open the e-Statement email |
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| 2. Choose “Open Attachment” option from BlackBerry menu |
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| 3. Message “Password protected document” will be displayed |
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| 4. Press OK/Enter |
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| 5. Choose “Open Attachment” option again |
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| 6. Message “Password protected document”. Resend?” will be displayed |
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| 7. Choose “Yes” |
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| 8. Password column will be displayed |
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| 9. Enter e-Statement password and press “Enter” |
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| How to enroll e-Statement: |
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| Citibank Online |
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- Click here to create Citibank Online Logon ID if you are a first time user.
- Click here to log on to Citibank Online if you are an existing user or click here to view the e-Statement enrollment demo.
- Select Account Services and click on Enroll e-Statement.
- Read through the Electronic Statement Enrollment User Agreement, and click “I Agree” to proceed.
- Check your preferred email address and indicate where you want your e-Statement to be delivered (if you have alternate email address). Click “Next” to proceed.
- Confirm your e-Statement enrollment and click Enroll Now to have your statement delivered to your email.
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| SMS |
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| To have your credit card or banking statement delivered to your email, type the following SMS command and send to 69999: |
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| citi<space>estmt<space>last 4 digit of your debit or credit card. |
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| Note: |
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- Please use the last 4 digit of your credit card or debit card to register for e-Statement.
- To register e-Statement service, please ensure that you have an active email address registered with us.
- If you want to register your email address or to change existing email address, please contact our 24-hours CitiPhone Banking at (021) 252-9999 or 69999 from your mobile.
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| 24-hours CitiPhone Banking |
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| Call our 24-hours CitiPhone Banking at (021) 252-9999 or 69999 from your mobile phone for e-Statement enrollment. |
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| Login to Citibank Online |
| View e-Statement Enrollment Demo |
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