To register for e-Statement, you can contact our 24-hours CitiPhone Banking at (021) 252-9999 or 69999 from your mobile. Alternatively, you can register through Citibank Online by login with your User ID & Password. Click on the “Account Services” tab and then choose "Enroll e-Statement" menu.
Please follow the instructions below as how to view your e-Statement:
Step 1: Open the e-mail containing your e-Statement
Step 2: Double click on the attached PDF file
Step 3: Enter password* to open your e-Statement
Step 4: Now you can view your account statement
*Your Electronic Statement will be encrypted with a password (9 digits), which consists of your Date of Birth.
To open or view the e-Statement, you will need Adobe Reader software version 7 or above to be installed. If you have not installed the software, please download for free from http://get.adobe.com/reader/.
Please login to Citibank Online (with your registered User ID and Password), click on "Account Services" on the top menu tab and choose "View/Change e-Statement Enrollment". Then click "Change Enrollment Details" and enter the new password that you wish to use for opening future e-Statements.
Please note that this change will also apply to your other accounts that are currently on e-Statement.
There might be some events where your e-mail server is full or blocking our e-mail address, this could cause you not receiving e-mail from us. To avoid this, please ensure that you check your mailbox regularly and ensure that Citibank’s e-mail address is not being marked as SPAM by your mail server.
Add Citibank Indonesia [firstname.lastname@example.org] to your address book.
If you have a filter that routes suspected spam into a separate folder, you may find the updates in that folder. If so, by marking all of them as "not spam" you will clear the way for future e-mails from Citibank Indonesia.
If you are on a company network, you may want to ask the administrator if there is a spam folder for your account. If so, have them unblock the Citi.com domain.
After taking these steps, if you are still not able to receive e-mails from Citibank Indonesia, please contact us at email@example.com or contact 24-Hours CitiPhone Banking on (021) 252 9999 or dial 69999 directly from your mobile phone.