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| Home>Services>Citi Mobile > Citi Mobile
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| Receive instant information on your Citi Credit Card and banking account whenever you need it.
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| What is Citi Mobile SMS?
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| Citi Mobile SMS is a service that allows all customers (based in Indonesia) to access banking or credit card statement from mobile phone device using SMS. This service includes information such as:
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- Account balance summary both for Citi Credit Card and banking card accounts
- Citi Credit Card bills
- Latest Citi Credit Card or banking transactions
- Latest Citibank promotions
- Citi Rewards Points balance on debit/credit card
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| Via SMS
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| How to access?
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| Type specific instruction followed by the last six digit of your debit/card number for desired information and send to 69999
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| SMS Command for Citi Mobile
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| Balance Info
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| Transaction
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| Bill
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| Reward Points
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| Promotion
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Click on  to expand and on  to minimise the details.
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| Information about SIM Card Information about Lost or Broken SIM Card
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| Postpaid (Pasca Bayar) and Prepaid
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| When the SIM Card is lost/broken you may call our 24-Hours CitiPhone Banking at (021) 252-9999 or 69999 from your mobile to block your access until such time you want to reactivate them. Once you have your new SIM Card (with the same mobile phone number as previously) you can re-call CitiPhone to re-activate Citi Mobile SMS services. This action will change your access status to half blocked, re-register again by CitiPhone and then you may resume your Banking activity as usual.
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| Update Mobile Phone Number
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| Postpaid (Pasca Bayar) and Prepaid
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| You may call our 24-Hours CitiPhone Banking on (021) 252 9999 or 69999 from your mobile to update your mobile phone number. The number you have updated will be your registered mobile phone number with us.
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| How to Start?
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| What do I need to start using Citi Mobile SMS?
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| You only need a SIM Card from mobile phone operator, with SMS features. Ensure that you have updated your mobile phone number with Citibank, by calling our 24-Hours CitiPhone Banking (021) 252 9999 or 69999 from your mobile phone.
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| Do I need to register first?
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| No. You will be automatically registered for this service with no registration fee. However, you need to ensure that Citibank have your most updated mobile number.
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| How much do I need to pay?
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| For each SMS (sent and received) you will be charged the by total cost of Rp 500,- and this cost will be incurred from your mobile phone monthly payment bills or from your prepaid mobile phone.
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| How to deactivate Citi Mobile SMS menu from my phone?
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| You do not need to deactivate Citi Mobile SMS service as it is a real time on-demand service.
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| How to Use?
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| Do I have to use certain mobile phone to access Citi Mobile SMS?
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You do not need a specific type of mobile phone. As long as your mobile phone has the capability to send SMS messages, you can access all information.
However, you need to ensure that Citibank have your correct mobile number.
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| Do I need a User ID to use Citi Mobile SMS?
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| You do not need a User ID to use Citi Mobile SMS, you only need to have your Citi Debit or Citi Credit Card number. Use the last four digit numbers for the card which you want to request the information.
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| How long do I need to wait for the inquiry responses?
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| You will get an instant response.
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| Update Mobile Phone Number
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| You may call our 24-Hours CitiPhone Banking on (021) 252 9999 or 69999 from your mobile to update your mobile phone number. The number you have updated will be your registered mobile phone number with us.
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| Problem Solving Tip
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| I do not get any response from Citibank even after typing instruction for the requested information.
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| No response from Citibank after requesting information
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| Please re-type your SMS, or call our 24-hours CitiPhone Banking on (021) 252-9999 or 69999 from your mobile phone for more information
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| Insufficient Credit (only for Prepaid Phone SIM Card)
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| If you have insufficient credit to send SMS then you are unavailable to send request to access Citi Mobile services. You may refill your credit balance using electronic credit transfer or using prepaid card voucher.
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