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| Home>Services>24-Hours CitiPhone Banking
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| Do your banking transactions anytime and anywhere by calling 24-Hours CitiPhone Banking at 69999 directly from your mobile (nationwide, without area code).
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| Utilize CitiPhone’s automatic, 24-hours service for your convenience and privacy. You can access your credit card information or perform other credit card transactions without directly conversing with our CitiPhone Officer. |
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| For your safety when using 24-Hours Automatic CitiPhone Banking, we have included safety features into our system. These safety features are only known by the respective customer: |
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- 16 digits of your Citi Credit Card
- 4 digits Telephone PIN (T-PIN)
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| If you have forgotten your T-PIN, you can create a new T-PIN online directly from your mobile phone. You can then immediately use the T-PIN to access information regarding your account. |
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| Get and Change Your T-PIN Periodically |
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| For Safety, Comfort, Ease and Speed of Your Transaction in CitiPhone |
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| Get T-PIN (Telephone Identification Number) Simply by calling. |
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| How to change your T-PIN (If You ever have T-PIN before). |
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| IMPORTANT TO NOTE |
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| What is T-PIN? |
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- T-PIN is a TelePhone Personal Identification Number to validate Debit/ Credit/ Ready Credit Card PIN request via CitiPhone self-service 24-hour banking.
- For Banking and Ready Credit Customers, T-PIN will be obtained when customers first open an account.
- For Credit Card Customers, T-PIN can be obtained through 24hour CitiPhone Banking automatic machines by following above steps.
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| IVR Flow |
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| Credit Cards Menu |
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| Banking Menu |
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| Banking and Credit Card Menu |
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| To ensure personalized service, please have your 16 digits Citibank Debit Card or Credit Card number ready when calling 24-Hours CitiPhone Banking. |
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| For Primary Credit Card customers, you can get your latest credit card information without using Telephone PIN (T–PIN). Simply follow the easy steps below: |
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- Contact 24-Hours CitiPhone Banking
- After language selection, enter your 16 digits credit card number
- Enter your personal information as requested by the AVR
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| Upon successful verification, you will hear your credit card balance and billing information. |
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| 24-Hours CitiPhone Banking Features/Services: |
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- Information on your credit card and banking accounts
- Make credit card payment
- Transfer funds between personal and pre-registered account
- Change your T-PIN (Telephone PIN)
- Get foreign exchange rate and time deposit rate information
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| 24-Hours CitiPhone Banking: |
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| Jakarta (021) 252–9999 |
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| Bandung (022) 420–9999 |
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| Semarang (024) 831–1999 |
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| Surabaya (031) 547–9999 |
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| Medan (061) 456–9999 |
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| Denpasar (0361) 26–9999 |
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