Home>Privacy and Security May I conduct my transactions at a Cyber Café? We strongly recommend you DO NOT conduct any banking transactions in an area where Internet service is available to the public (cyber café or office's shared PC). It is very difficult to ensure these PC's are free of any hacking programs which can capture your personal / account information. How can I verify that the Citibank Online pages belong to Citibank? Here are some steps that you need to follow: Always type www.citibank.co.id or only use a bookmark that was previously filed by you. Click on the image of a lock and key at the bottom of the browser window when you have reached the page that needs your Card Number and PIN input. You will see the Security Info page Click on the View certificate button You will see the Certificate Page These things must be done BEFORE typing in your Card Number and PIN If any of these tests fail, you should contact our 24-Hour CitiPhone Banking notify our officers. Will an unauthorized person be able to access my accounts with Citibank Online? Only the signers on an account, using their Citibank Banking Card (CitiCard ) number and an ATM PIN or Citibank Credit Card number and a Credit Card PIN, will be able to access the account. It's important to remember that your CitiCard , Credit card (including number) and PIN are valuable and that you use them with care. Never lend your card to anyone and never accept advice from strangers while you are using it. Also, be sure to keep your PIN to yourself. This code is an important means of protection for you. Never write it down anywhere. How can I be sure that my information and account data sent through Citibank Online is safe? online banking experience. In addition, Citibank Online currently offers 3 levels of security to help safeguard your financial information. Strong encryption (128-bit) All data sent to and from Citibank are "scrambled" and "re-assembled" between Citibank and your personal computer to protect your personal and financial information. 128-bit encryption, the highest level of encryption generally available today, means there are 2128 (2 to the power of 128) possible combinations of "keys" but only one that will "unlock" the information. Personal Identification Number (PIN) Your PIN must be entered every time you log on to Citibank Online. Remember, always keep your PIN confidential. Automatic Time Out When there is no activity for few minutes, Citibank will terminate your secure Citibank Online session. This is a security feature in the system that will prevent the unauthorized use of your session by anyone else. How secure is 128 bit encryption? The effectiveness (or level of security) for encryption is measured in terms of how long the key is -- the longer the key, the longer it would take for someone without the correct "decoder" to break the code. This is measured in bits (e.g., 40-bit encryption, the level of encryption used with many browsers, versus 128-bit encryption, the level of encryption required to use Citibank Online). 128 bit-encrypted messages are over 309,485,009,821,345,000,000,000,000 times harder to break than 40-bit messages. How do I know whether the transactions made through Citibank Online have been completed? Here are several ways to find out: A reference page will be given at the end of each completed transaction Click "View Record" (below every completed transaction reference page) to view the recently completed transaction. You also can print the reference page out. Click "Summary Record" (top right hand corner, next to logout) to view all the transactions that you have made on this session. You also can print the reference page out. Should you have any questions, feel free to mail us via "Customer Services" menu or You may call our 24-Hour CitiPhone Banking to inqure about the transaction. Why do I keep on getting a pop-up message asking if I wanted to continue my session? This is a security feature intentionally built in to the system. When the system finds the machine is left idle for a period of time, a message will pop up asking if you would like to extend the connection. If no response is received in the next minute, the system will automatically close itself preventing any unauthorized access. What if my computer crashes or I get disconnected from the internet by accident? How will I know that my transfers have been effected or the payments made? Don't worry. While a reference number will be given in most completed transactions, you can also re-logon to check your account balances, or re-initialize the transaction, if needed (refer to Q7 above). Should you have any doubts or questions, call our 24-Hour CitiPhone Banking to check of your instructions have been received and carried out. Can I exit Citibank Online by clicking the browser-closing button at top right? You should click the "Sign-Off" button at screen top. This will ensure your session is properly signed off. Useful Link What's On Citi Troubleshooting Tips User Agreement Privacy and Security