Citi Rewards Points

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Save More with Your Points, Miles and Cash Back

The last redemption date for Citi Rewards Points/Citi Miles/Cashback is 14 October 2023. www.citibank.co.id/penyesuaianlayanan

Effective 15 October 2023, all remaining Citi Rewards Points/Citi Miles/Cashback will be transferred to UOB.

Have the freedom to various lifestyle choices with your points.

CITI REWARDS POINTS

FAQs

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What is "Citi Rewards Program"?

Citi Rewards Program is a program designed exclusively for Citi Credit Cardhoder and is our way of saying "Thank You" every time you use your Citi Mastercard® or Citi Visa Card. For each retail purchase on your Citi Credit Card you will automatically earn Citi Rewards Points/Citi Miles/Cash Back, which can later be redeemed for various free Rewards items.

Do I qualify for Citi Rewards Points/Citi Miles/Cash Back?

If you are holding a Citi Prestige Card, Citi PremierMiles Card, Citi Platinum Card, Citi Rewards Card, Citi Cash Back Card, Citi Cash Back Platinum Card, Citi Cash Back Classic Card, Garuda Indonesia Citi Card or Citi Telkomsel Card, you will automatically qualify for Citi Rewards Points/Citi Miles/Cash Back in transactions complied with terms and conditions.

Who is eligible to participate in Citi Rewards Program?

Citi Rewards Program is specially offered to existing Citi Credit Cardholder; which are in good status (have no problem) and will be automatically enrolled in this program.

How are Citi Rewards Points/Citi Miles/Cash Back earned?

You will get a Citi Rewards Points / Citi Miles / Cash Back on each type of Credit Card for every multiple of certain spending. To know the value of the transaction to acquire Citi Rewards Points / Citi Miles / Cash Back for each type of Credit Card, you can visit www.citibank.co.id/kartukredit.

Are there any transactions, which do not accumulate Citi Rewards Points/Citi Miles/Cash Back?

Yes. Electricity and water bill payment, EazyPay transactions at the Merchant, Transactions converted into EazyPay by phone, Citi Mobile, website or microsite; Loan On Phone through phone,Citi Mobile, website or microsite, Cash Advance, Annual fee for the Primary Card and the Supplementary Card, Credit Shield Plus/Prestige premiums, and all fees, interest and penalties.

Will purchases made on Citibank Supplementary Cards accumulate Citi Rewards Points/Citi Miles/Cash Back?

Yes. All retail purchases on Supplementary Cards will also earn Citi Rewards Points/Citi Miles/Cash Back, and will be included in the total Citi Rewards Points/Citi Miles/Cash Back earned by the Basic Cardholder.

In case a Cardholder has both a Citi Mastercard and Visa Card, can Citi Rewards Points/Citi Miles/Cash Back earned through the 2 cards be combined together for redemption?

No. Citi Rewards Points/Citi Miles/Cash Back from different card can not be combined.

How can the Citi Rewards Points/Citi Miles be redeemed?

You can redeem your Citi Rewards Points/Citi Miles free of charge through Citibank Online (click Rewards Redemption menu) or via CitiPhone Banking at (021) 252 9999 through your mobile phone with additional charges. For Citi Prestige Cardholder, you can redeem it via Citi Prestige Executive 24-hours at (021) 252 9700 free of charge.

Login to Citibank Online to redeem Citi Rewards Points / Citi Miles, free of charge.

How long will it take to receive the gift item?

We will deliver within 3-4 weeks after the CitiPhone Banking or Citi Prestige Executive 24 hr (for Citi Prestige Cardholder) receives your redemption instructions. All gift item will be delivered only to the Basic Cardmember's billing address (home or business, based on the most recent address available in our records) and shall not be delivered to any other address. Gift items cannot be picked up in person from either the Citibank office or the CitiPhone Banking 24 Hours. All gift item that have already been redeemed cannot be exchanged, cancelled, or returned.

Who are authorized to receive the Citi Rewards Program items delivery?

If you use home address as your billing address, your family member can receive the Rewards items that are delivered to you. If the items are received by non family member, you have to give a written Power of Attorney and it should be attached with stamp duty.

Can the gift item be exchanged for cash?

No. They cannot be exchanged for cash.

Can the Rewards that already been requested (even if not receive yet) exchange with other orders?

No. After the instruction to exchange your items given by CitiPhone Banking or Citi Prestige Executive 24 hr (for Citi Prestige Cardholders only), any changes will not be entertained, although you have not receive the items yet. The items that already been ordered cannot be cancelled, returned, or replaced.

What happens in the case of lost cards?

Citi Rewards Points/Citi Miles/Cash Back accumulated before the card is lost will still be valid for redemption. After a new card is issued, the accumulated Citi Rewards Points/Citi Miles/Cash Back from the lost card will be transferred to the new card account.

How can the Citi Rewards Points/Citi Miles be exchanged for Citibank airline/hotel partners program?

You have to be a member of airline/hotel Partners first. Information on applying to be a member of airline/hotel Partners comes directly to their Hotline Services Numbers. Whenever your account number is ready, Citi Rewards Points/Citi Miles can be redeemed by quoting your account number.

How long will it take to redeem Citi Rewards Points/Citi Miles to Citibank airline/hotel Partners?

It needs 2-3 weeks to transfer the Citi Rewards Points/Citi Miles to Citibank airline/hotel Partners and become available for your use in each partner. Redemption printed on your Billing Statement, without any exception.
Citibank will not arrange additional orders when the items are out of stock. This is why we suggest you to redeem available Citi Rewards Points/Citi Miles with available items.

What if the stock in Citi Rewards Program offer is not available anymore?

Citibank will not arrange additional orders when the items are out of stock. This is why we suggest you to redeem available Citi Rewards Points/Miles with available items.

For gift option (Citi Rewards Points/Citi Miles + Rupiah installment), can it be done if the Citi Rewards Points/Citi Miles is less than what it has been stated, but the installment is higher?

No. For this gift option, you have to have the minimum required Citi Rewards Points/Citi Miles as stated in the Citi Rewards Program offer.
Yes. Please note that if you are late on your payment against your monthly billing statement, your Citi Rewards Points/Citi Miles/Cash Back accumulation for retail purchases will be temporarily suspended until such time that the credit standing of your card account is good again. Similarly, at such times, Citi Rewards Points/Citi Miles already earned will be 'frozen' and redemption will not be allowed.

Is there any other important information?

Yes. Please note that if you are late on your payment against your monthly billing statement, your Citi Rewards Points/Miles/Cash Back accumulation for retail purchases will be temporarily suspended until such time that the credit standing of your card account is good again. Similarly, at such times, Citi Rewards Points/Miles already earned will be 'frozen' and redemption will not be allowed.

How can Citi Rewards Points/Citi Miles/Cash Back be earned faster?

It is simple - all you have to do is remember to only use your Citi Credit Card whenever you are shopping, dining, traveling, etc. Instead of using cash or any other card, always use your Citi Mastercard or Visa Card - that way you will earn Citi Rewards Points/Citi Miles/Cash Back faster.

Can I redeem my Cash Back into Citi Rewards Points, Miles, or gift?

For Citi Cash Back Cardholders, accumulated Cash Back cannot be redeemed to Citi Rewards Points, Miles, or gift.

How to get the information about my remaining Citi Rewards Points/Citi Miles/Cash Back?

Primary Cardholder is able to see their Citi Rewards Points/Citi Miles/Cash Back via Citi Mobile® App or click “Reward Redemption” at Citibank Online and select the Credit Card Type.

Terms & Conditions

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1. Ketentuan Umum dan Definisi
2. Partisipasi
3. Penggunaan Citi Rewards Points/Citi Miles/Cash Back
4.Penukaran Citi Rewards Points/Citi Miles dengan Hadiah
5. Penukaran Citi Rewards Points/Citi Miles melalui Mesin EDC Citibank
6. Penukaran Citi Rewards Points/Citi Miles dengan Voucher Elektronik (e-voucher)
7. Penukaran Citi Reward Points/Citi Miles dengan Mileage
8. Ketentuan Lain
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