Digital Banking Services

Experience the same benefits as banking with the Citi Mobile App through Citibank Online. Enjoy the same secure and convenient access to all your accounts whenever and wherever you need to be one step ahead in performing all your financial transactions.

Features

• Activate Citi Credit Card and Debit Card
• View transaction history conveniently through e-Statement
• Conduct real-time transfers
• Update personal details: e-mail address/ correspondence address/ phone number
• Change passwords
• Change ATM/ Debit Card/ Credit Card PIN
• Register or update Citi Alerts preferences
• Open Time Deposit
• Check FX rates
• Authorization Corner
• Live Chat with your RM

Credit Card:

• Card transaction details
• Billing and due date information
• Check or redeem rewards points
• Convert transaction and credit card billing into monthly installment with Citi PayLite and Citi FlexiBill
• Register recurring bill payments with Citibank 1Bill
• Take cash loan on credit card through Citi Quick Cash
• Request for temporary or permanent credit limit increase

Banking:

• Add/maintain payee (beneficiary account) details
• Transfer to own account or third-party account at Citibank Indonesia
• Transfer to overseas account with Telegraphic Transfer
• Future dated transfers

Investment Services:

• Investment portfolio details
• Account transaction history in the last 90 days
• E-Mutual Fund: buy/ sell/ switch mutual funds

How To Register

Step 1: Customer provides details for registration	ATM/Debit Card > 16 digit ATM/Debit Card number > ATM PIN OR Credit Card > 16 digit Credit Card number > CVV Number > Date of Birth
Step 2: Prompted for One-Time PIN (OTP) via (OSD) token or SMS)	> Enter OTP
Step 3: System validation successful. Customer to select	> User ID > Password > Re-confirm Password
Step 4: Any other levels from the account summary screen will require an OTP to proceed

Register Now

FAQ

e-Advice

Get faster notification with Citibank Electronic Advice. At Citibank, it is our commitment to provide you with the best service to make your life simpler and more secure.

Benefits

• Receive your electronic advice (e-Advice) directly in your registered email address or Citibank Online.
• The e-Advice will be sent as an encrypted PDF attachment and is password-protected.
• Print or save your advice whenever you need them.
• Receive the following notifications in your email inbox:
  - Incoming Credit above IDR 5 million from other local bank via clearing.
  - Change of Address or Email Address or Phone Number.
  - Open Deposit and Open Investation.
  

How to Enroll

1. Sign on to Citibank Online and select menu 'Services' > 'My Profile' (located in the top menu bar).
2. Select 'E-STATEMENT AND E-ADVICES' from the left hand menu, then click 'Enroll/Edit e-Statement' from the available options.
3. Select your 'Preferred E-mail Address' to deliver e-Advice.
4. If you choose to receive e-Advice delivered via your personal mailbox, please customize your e-Advice Password for personal protection.
5. Confirm your enrollment and click 'Confirm'.

Citi Alerts

Do you need to instantly track and manage your accounts anytime, anywhere? Have a peace of mind with notifications from Citi Alert.

Benefits

• Information directly to your mobile via SMS, email, or Push Notification.
• Automatic registration of services when you register your phone number while filling your account information.
• Instant notification for every credit card transaction of more than Rp1.000.000,- and Ready Credit transaction of more than Rp1.000.000,-*.
• Information on current balance.

Features

Alert	Description	Banking	Credit Cards	Ready Credit
First Transcation Alert*	Alert for first transaction using Debit Card, Credit Card, or Ready Credit.
Account Debit Alert*	Banking account debit transaction alert for minimum amount of Rp1.000.000,-.
Account Credit Alert*	Banking account credit transaction alert for minimum amount of Rp1.000.000,-.
ATM Cash Withdrawal or Debit Card Transaction*	ATM cash withdrawal of amount Rp500.000,- and above, and Debit Card transaction
Online Transfers*	Online transfer debit alert for any amount
Credit Card/Ready Credit Transaction Alert*	Credit Card transaction alert for minimum amount of Rp1.000.000,-.
	Ready Credit transaction alert for minimum amount of Rp1.000.000,-.
80% Credit Limit Reached Alert	Credit limit exceeding 80% alert
Credit Card Payment Received Alert	Credit Card payment received alert with minimum IDR 1.000.000,-
Credit Card Payment Due Alert	Credit Card Credit payment received alert, which will be triggered 7 days before statement due date.

*Mandatory alert which customer will be automatically registered to the alert.

Features

To keep protecting your data to the highest standard when accessing Citibank Online and Citi Mobile App via your smartphone, tablet and desktop, from early 2018, please ensure that your browser and operating systems meet the minimum requirements found below. You will need to update or upgrade your browser / operating system in order to continue to use Citibank Online and the Citi Mobile App.

How can I tell which browser version I am using?

Please choose the current browser you used to access Citibank Online from the list below:

• About Internet Explorer
• About Mozilla Firefox
• About Google Chrome
• About Safari

If you do not update your browser or operating systems by early 2018 you will not be able to connect to Citibank Online or use Citi Mobile App and will be presented with the following error page for example:

Minimum Browser / Operating System Requirement

Desktop
Chrome 30 / Win 7	Firefox 31.3.0 ESR / Win 7
IE 11 / Win 7	Opera 17 / Win 7
Firefox 27 / Win 8	IE 11 / Win 8.1
IE 11 / Win 10 Preview	Edge 12 / Win 10
Firefox 49 / XP SP3	Chrome 49 / XP SP3
Chrome 34 / OS X	Firefox 29 / OS X
Safari 7 / OS X 10.9	Safari 8 / OS X 10.10
Safari 10 / OS X 10.12

Phones
Android 4.4	IE 11 / Win Phone 8.1
Edge 13 / Win Phone 10	Safari 5 / iOS 5.1.1

Security & Risk

• Any access attempt to Citibank Online which does not go through Citibank website homepage at www.citibank.co.id, could be a phishing website that uses the name of Citibank to retrieve Customer's sensitive data illegally.
• Failure to maintain the confidentiality of the information used in accessing the account through Citibank Online or Citi Mobile, may potentially cause an unauthorized access to customer's account.
• If the internet connection or the Customer data service gets interrupted when the transaction is in progress, either intentionally or accidentally, then there is a possibility that the customer transaction is unsuccessful and therefore need to perform another attempt.

For more details and tips to ensure your secure online banking experience, click here.

Supported Browsers

You are recommended to use supported and updated browsers to ensure that your internet banking is secure.

Web Browsers / OS:	Windows					Mac OSX			iOS		Android
	8.1	8	7	Vista	XP	10.10	10.9	10.8	7.1.2	7	4.4
Internet Explorer 11	X		X
Internet Explorer 10		X	X
Internet Explorer 9			X	X
Internet Explorer 8			X	X	X
Chrome 35	X			X	X		X				X
Chrome 32		X	X	X	X			X
Chrome 31		X	X	X	X			X
Firefox 33	X		X
Firefox 30	X				X		X
Firefox 28								X
Firefox 26		X	X	X	X
Firefox 25		X	X	X	X
Safari 8.0						X
Safari 7.0								X
Opera 12			X		X
Opera 10		X	X	X	X
Tablet Local Browser				X					X	X	X (Samsung Galaxy Note 10.1)
											X (Kindle Fire HD)

CATATAN:

We do not recommend that you download beta versions, since they are experimental and may undergo significant changes before they're released. Please only download the final version.
If you are not ready to upgrade your browser, or you do not use one of these operating systems, you can still visit our site. However, should the browser be rejected, you will need to upgrade your browser from the company's web site.

How can I tell which browser version I am using?
For Windows Users:

• Microsoft® Internet Explorer™ - Menu > Help > About Internet Explorer
• Mozilla Firefox - Menu > Help > About Mozilla Firefox
• Google Chrome - Wrench icon, top right corner > About Google Chrome

For Mac Users:

• Safari - Safari > About Safari