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• To ensure that your User ID and Password is unique and secure, your user ID and Password should meet these requirements:
• Field should containt minimum lenght of 6 characters.
• Allowed special characters are "-", "_", "*", ".", "%", "!", "#", "?", "/", "+" and "=".
• No leading or trailling whitespaces
• At least one numeric and one alpha
• Not Allow have 3 or more consecutive identical characters (e.g. "aaa").
• Not Allow have 3 or more consecutive sequential digits (e.g. "123").
• Not allow have 3 or more consecutive sequential lower characters (e.g. abc)
• User ID may not be the same as the Password.
• NOTE: Your chosen User ID will be rejected if it has been chosen by another user.

Please follow these steps to register for User ID:
Click on "Register"

Step 1: Enter any of your Debit Card/ Credit Card Number

Read the Terms & Conditions from the link and click "I agree" checkbox. Click "Continue" to proceed.

Enter 16 Digit Card number, CVV and your Date of Birth. Please click "Next"

Step 2 : Enter One-Time PIN (OTP) to proceed

Enter your preferred User ID and Password, then re-enter the password you chose for the confirmation process

Click "Log in now" to enjoy Citibank services online

Click on "Forgot User ID or Password"

Step 1: Enter any of your Debit / Credit Card Number

Please enter CVV and your Date of Birth. Click "Continue" to proceed.

Step 2: Enter One-Time PIN (OTP) to proceed

Step 3: Your User ID is shown on the screen. Click on "Log On Now" to login to online banking with your existing password.

Click on "Forgot Password"

Step 1: Enter any of your Debit / Credit Card Number

Please enter CVV and your Date of Birth. Click "Continue" to proceed.

Step 2: Enter One-Time PIN (OTP) to proceed

Step 3: Your User ID is shown on the screen. If you forgot your password, you may reset it below. Enter new password and reconfirm the password

Step 4: Password reset completed. Click on "Sign On Now" to manage online banking account.

Select "Forgot User ID / Reset Password" menu

Enter the 16 digit card number without spaces, CVV number and your date of birth then click "Continue"

Enter the OTP sent on your mobile phone

Enter your new password and repeat the password

The password has been reset and the User ID is active

Go to Services > My Profile > Change Password to change your Password.

Go to Services > My Profile > Change User ID to change your User ID.

How to register for my User ID and Password on Citi Mobile (M63)?

Go to Services > My Profile > Change card PIN to change PIN for Debit Card, Credit Card and Ready Credit Card

To convert your transaction into installment, please visit www.citibank.co.id.

• Sign on to Citibank Online
• Click “Service” >> “Citi Credit card services”
• On the left hand side menu, click “Convert transaction to be EazyPay”
• Choose card number
• Enter amount and tenor
• Click “Agree”

To change your address/contact number, please visit www.citibank.co.id.

• Sign on to Citibank Online
• Click “Service” >> “My profile”
• Choose “Change my personal details” >> “Contact details update”
• Input OTP (One Time PIN)
• Select “Email address or Address”

To perform fund transfer, please visit www.citibank.co.id.

• Sign on to Citibank Online
• Click “Payment and transfer”
• Click “Manage beneficiary list” >> “Add beneficiary”
• Input OTP (One Time PIN)
• Choose beneficiary account type
• Fill in beneficiary account details: beneficiary name, account number, bank code

You can call CitiPhone Banking - (021) 252-9999

To get your TAC (Transaction Activation Code) / OTP (One-Time PIN), you need to change primary mobile number through CitiPhone or request for hardware token at the nearest Citibank Branch.

Swift code for Citibank Indonesia is CITI ID JX

Go to Services > My Profile > View / Update Profile

Click "Activate Your Card"

Step 1: Enter any of your Debit / Credit Card Number enter CVV and your Date of Birth. Click "Continue" to proceed.

Step 2: Enter One-Time PIN (OTP) and Click "Continue" to proceed

Step 3 : Please Set a PIN for your card, and Confirm

Step 4: Activation completed. Click on "Go to My Account" to login to online banking with your existing password.

Or if you do not have online banking account, click on "Register for Online Banking" to create your online credentials.

How to activate my Debit /Credit Card/RC on Citi Mobile?

Go to Services> My Profile> Activate your Citibank Credit Card / Ready Credit / Debit card. Select the card to be deactivated, click Agree Card status changed to Off
Click Agree Card status changed to In Active

If you don't know your password, the default access code is your date of birth in a ddMmmyyyy format, where the first letter of the month is uppercase. Example: 01Jan2019.

To view e-Statements, you will need Adobe Reader (Version 7.0 or above) installed on your computer.

Try clearing your browser's cookies and cache.

Yes you can access your Citi Credit Card billing statement up to 7 years through online.

To get your banking statement/credit card billing statement, you can access your e-statement in your registered mailbox or visit www.citibank.co.id.

• Sign on to Citibank Online
• Select “View statement” from quick task option on the right hand side menu
• Select the statement and date period

To apply for Citi Credit Card or Citibank Ready Credit, please visit www.citibank.co.id.

• Sign on to Citibank Online
• Click on Credit Card or Citibank Ready Credit section
• Click “Apply now”
• Complete the required information
• Click “Submit”
• Citibank officer will contact you within 3 Business Days