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Contact Us

With the commitment of providing you greater flexibility and convenience, if you have a suggestion for improvement, a complaint or compliment, we are providing you ways to contact Citibank.

  • Live Chat
  • Citibank Online Inbox
  • CitiPhone
  • Visit Us

Live Chat through Citibank Online

Chat with us Now

Would it be possible for me to access Live Chat without logging in to Citibank Online?

Our sincere apologies, Live Chat service is temporarily available only for customers who own a Citibank Online account.
If you have registered for a Citibank Online account, apart from accessing Live Chat, you can also submit your enquiry anytime through Citi Message Centre by clicking “Contact Us” > “Citi Message Centre” > “Sign On” > “Compose E-mail”

Would it be possible for me to send a message if i don't have a Citibank Online Account? How to send messages in the Citi Message Centre menu? Can I access Live Chat on mobile phone? When can I access Live Chat ? What type of services are available on Live Chat?
Cara Akses Live Chat
Chat with us by log in to Citibank Online (Post-Login Chat)
  • Make sure you are registered to Citibank Online and log in.
  • Click on Live Chat at Quick Links panel on your right hand navigation.
  • Enter your OTP (One-Time PIN) and proceed with Chat Confirmation.
  • Live Chat screen will be popped up and you can start chat with our officer.
Tipe Layanan Chat
Service Type Pre-Login Chat Post-Login Chat
Apply Credit Card*
Login help*
Citibank Online registration*
Application status
Billing cycle change
Rewards related*
Report stolen/lost card
Card cancellation/card closing
Credit refund
Transaction dispute
Fraud report
Supplementary card request
Credit limit increase
Loan on Phone

*)Our Live Chat officer will guide you the steps on Citibank Online.

Login to Citibank Online:

For confidential or account related enquiries:

  • Login with your Username, Password and answer two randomly selected Security Question.
  • Go to your Inbox by clicking “Messages” located below the top navigation bar.
  • Compose and send us your secure mail for our follow up.
  • Click here to login.

CitiPhone Banking

Citiphone banking services operates every day from 8 AM to 8 PM Western Indonesia Time. For emergency services : reporting lost card, card blocking, disclaimer of transactions, transaction difficulties, increase in Temporary Credit Limit, PIN Error, banking transactions, or difficulty using Citibank Online or Citi Mobile® App is still available 24 hours.
To access your account conveniently, please use your Citibank Online dan Citi Mobile® App.

Access your bank just by pressing one number. CitiPhone Banking Service.


Citibank Online/ Citi Mobile Banking

Are there rules for creating my Username and Password?
  • To ensure that your User ID and Password is unique and secure, your user ID and Password should meet these requirements:
  • Field should containt minimum lenght of 6 characters.
  • Allowed special characters are "-", "_", "*", ".", "%", "!", "#", "?", "/", "+" and "=".
  • No leading or trailling whitespaces
  • At least one numeric and one alpha
  • Not Allow have 3 or more consecutive identical characters (e.g. "aaa").
  • Not Allow have 3 or more consecutive sequential digits (e.g. "123").
  • Not allow have 3 or more consecutive sequential lower characters (e.g. abc)
  • User ID may not be the same as the Password.
  • NOTE: Your chosen User ID will be rejected if it has been chosen by another user.
How do I register for my User ID and Password?
What happens when I forget my User ID?
What happens when I forget my Password/ reset password?
How to unblock my Citibank Online User ID?
How I change Password in Citibank Online ?
How I change User ID in Citibank Online?
How to register for my User ID and Password on Citi Mobile?

For existing cardmembers

How I change PIN for ATM/Debit, Credit, Ready Credit Card in Citibank Online?
How do I convert Citi Credit Card transaction to Installment ?
How do I change my correspondence or email address ?
How do I perform fund transfer through CBOL ?
What should I do if I lose my card ?
How can I get my TAC/OTP if I travel overseas ?
What is the swift code for Citibank Indonesia ?
Can I change my address and mobile phone number via Citibank Online ?
How to activate my Debit / Credit Card?
How to activate my Debit /Credit Card/RC on Citi Mobile?
How do I deactivate my credit card through Citibank Online?


What should I do if I am having problem opening my Estatement ?
Can I access and download my banking statement or citi credit card billing statement via Online ?

Credit card application

How do I open account or apply for Citi Credit Card/ Citibank Ready Credit ?
How to use CitiPhone
Contact Us
Jakarta (021) 252 9999
Bandung (022) 420 9999
Semarang (024) 831 1999
Surabaya (031) 547 9999
Medan (061) 456 9999
Denpasar (0361) 26 9999
Nationwide 1500335

Click here to CitiPhone Banking Services.

Visit our Citibank Office

You may also visit our office to seek for assistance. Our Customer Service Officer will be pleased to serve you.

For the list of Citibank Office, you can click here.

  Sign On to help us serve you better

Disclaimer: Customer acknowledges and agrees that Citibank is entitled to record any conversations between the Customer and the Live Chat Agent and to keep them in an official record which may be used as valid evidence of the transaction made.