Citi Credit Card PIN

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Use 6 digit PIN for all transaction your Citi Credit Card.

Segera gunakan PIN 6 Digit untuk setiap transaksi  Kartu Kredit Citi Anda.

Based on Bank Indonesia’s regulation, in regards to reinforcing Credit Card security, effective July 1, 2020, all Credit Card transactions in Indonesian merchants will require 6-digit PIN as a way to verify and authenticate the transaction.

6 digit PIN will replace hand signature, which will no longer be a valid way to verify and authenticate transactions except for the overseas credit card transactions. The use of PIN or signature outside Indonesia will be based on the regulations of each country.

Since PIN number is confidential and personal, the use of it is more secured than signature base. Sharing PIN number to another party is strictly prohibited.

6 Digit PIN is used to :
- Access Citi Credit Card information from Citibank’s ATM.
- Enjoy cash withdrawal from Citibank’s ATM as well as ATM with VISA/PLUS and MasterCard/CIRRUS logo,in and outside Indonesia.

For Cardholders who own more than one credit card, 6 digit PIN regulation is applicable to all Credit Cards.

For secure transactions please set a 6-digit PIN for your Citi Credit Card/Citibank Ready Credit Card through Citi Mobile, Citibank Online or Citi’s ATM.

To set your PIN via Citi Mobile app, follow these 3 easy steps at

Click here to register if you are a first-time user.

What is 6-digit PIN number?
What is EDC machine?
What is the advantage of transaction using 6-digit PIN number?
When should I use 6-digit PIN number?
How about overseas transaction, should I use PIN number?
When I should change new PIN?
What if I do not remember my PIN number? How can I get it?
I am a supplementary cardholder, how do I get my Credit Card PIN number?
Should Citi Credit Card’s / Phone’s / Debit Card’s / Ready Credit’s PIN number be the same?
How about Citi Debit Card transaction in merchant / EDC machine? Does Debit Card also need 6-digit PIN number for transaction’s verification in merchant just like the credit card?
What is Credit Card with 6-digit online PIN technology?
When will the card holder start using 6-digit online PIN technology?
How do I distinguish the Credit Card with 6-digit PIN technology online with other Credit Cards?
How do I transact using Credit Card with a 6-digit online PIN technology?
Why can I only use PIN in other EDC? Can I still use my signature to complete the transaction?