Travel Insurance

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Keep on traveling and we will keep on protecting you.

Keep on traveling and we will keep on protecting you.
Citi Prestige Card

Especially for Citi Prestige Cardholders, enjoy travel accident insurance benefit whenever you purchase travel ticket with Citi Prestige Card.

Complimentary Travel Accident Insurance is valid for ticket purchase with Citi Prestige Credit Card starting 1 January 2017.

The coverage of this Travel Accident Insurance covers:

  1. Accidental death and dismemberment indemnity
  2. Travel Inconvenience:
    • Flight Delay and Luggage Delay Insurance.
    • Loss of Luggage (Checked-in Luggage) Insurance.
    • Missed Connections Insurance due to the late arrival of the incoming connecting flight and no alternative onward transportation is available.
    • Trip cancellation Insurance due to Death or Serious Accidental Injury or Serious Sickness, Unexpected outbreak of strike, riot or civil commotion.
  3. Overseas medical Expenses due to accident & sickness.

Insurance Provider:
PT. Asuransi Allianz Utama Indonesia (PT. Asuransi Allianz Utama Indonesia is a service provider that is licensed, registered and supervised by the Indonesia Financial Services Authority (OJK).

Eligible for:

  1. Citi Prestige Primary and Supplementary Cardholder (Insured) including, their spouses and dependent children who are resident of Indonesia who travel as commercial passengers on land, sea, or air common carrier.
  2. Your trip when you have charged the Full Fare of your transportation ticket to your Citi Prestige Card.
  3. Travel dates must be within 6 months from the date of transaction when your Full Fare transportation ticket was charged to your Citi Prestige Card.
  4. Maximum duration for 1x round trip should be within 30 days.

For claim process:

  1. It must be submitted immediately to PT. Asuransi Allianz Utama Indonesia or maximum within 30 (thirty) days after the date of the loss or accident.
  2. To claim, contact Allianz at:      
    Hunting : +6221 2926 8888
    CC 24 hours    : 1500 136
    Email : travelclaim@allianz.co.id

BENEFIT MAKSIMAL AMOUNT PAYABLE
Individual Family
Personal Accident
1. Travel Accident (in flight only) Rp.13.000.000.000,-
Medical Benefit
2. Overseas Medical Expenses (accident & sickness)* Rp.75.000.000,- Rp.150.000.000,-
Travel Inconvenience Benefit
3. Trip Cancellation Rp.5.000.000,- Rp.10.000.000,-
4. Missed Connection (min 4 hours) Rp.5.000.000,- Rp.10.000.000,-
5. Flight Delay (min 4 hours) Rp.5.000.000,- Rp.10.000.000,-
6. Baggage Delay (min 4 hours) Rp.5.000.000,- Rp.10.000.000,-
7. Loss of Baggage (min 48 hours) Rp.5.000.000,- Rp.10.000.000,-
8. 24 Hours Allianz Assistance Available
Claims for all benefits can be made if travel ticket payments are made using a Citi Credit Card

For complete Terms and Conditions of the Travel Accident Insurance, please click here.

Other Card

Enjoy your complimentary travel insurance whenever you purchase travel ticket with Citi Credit Card. Every time you are going on a journey, Travel Insurance must be activated by contacting CitiPhone Banking service at (021) 252-9999 from your mobile phone.

Complimentary Travel Insurance is valid for ticket purchase with Citi Credit Card starting 1 January 2017.

Buy your travel ticket with your Citi Credit Card and activate your complimentary Travel Insurance before you go.

Available for the following cards:

  • Citi PremierMiles Card
  • Citi Platinum Card
  • Citi Rewards Card
  • Citi Cash Back Card
  • Citi Simplicity+ Card
  • Garuda Indonesia Citi Card
  • Citi Telkomsel Card

Insurance Provider: PT. Asuransi Allianz Utama Indonesia (PT. Asuransi Allianz Utama Indonesia is a service provider that being governed and supervise by Indonesian Financial Service Authority)

Eligible person:
Cardholder, spouse, and dependent children

For complete Terms and Conditions of the Travel Insurance, please click here.

SUMMARY OF BENEFITS

BENEFIT MAKSIMAL AMOUNT PAYABLE
Individual Family
Personal Accident
1. Travel Accident (in flight only) Not Available
Medical Benefit
2. Overseas Medical Expenses (accident & sickness)* Rp.50.000.000,- Rp.100.000.000,-
Travel Inconvenience Benefit
3. Trip Cancellation Not Available Not Available
4. Missed Connection (min 4 hours) Not Available Not Available
5. Flight Delay (min 4 hours) ** Rp.3.000.000,- Rp.6.000.000
6. Baggage Delay (min 4 hours) ** Rp.3.000.000,- Rp.6.000.000
7. Loss of Baggage (min 48 hours) ** Rp.3.000.000,- Rp.6.000.000
8. 24 Hours Allianz Assistance Available
Claims for all benefits can be made if travel ticket payments are made using a Citi Credit Card

Informasi Penting:

  1. This Complimentary Travel Insurance is only applicable for your trip when you have charged the Full Fare of your air ticket to your eligible Citi Credit Card* (please refer to the Policy to view the list of eligible Citi Credit Cards) and have fully and accurately provided the information requested for in the form.
  2. This Complimentary Travel Insurance is only valid upon activation. Each activation is valid for only 1 trip. Please activate this Complimentary Travel Insurance every time before your trip.
  3. For this Complimentary Travel Insurance to be valid, travel dates must be within 6 months from the date of transaction when your Full Fare air ticket was charged to your Citi Card*.
  4. For this Complimentary Travel Insurance to be valid, maximum duration for 1x round trip should be within 90 days.
  5. This Complimentary Travel Insurance is underwritten by PT Asuransi Allianz Utama Indonesia. By activating this Complimentary Travel Insurance, you agree that (i) Citibank N.A., Indonesia will disclose your information to PT Asuransi Allianz Utama Indonesia in connection therewith (including but not limited to your application and processing of claims (if any) relating to this Complimentary Travel Insurance) and (ii) Citibank N.A., Indonesia or PT Asuransi Allianz Utama Indonesia may contact you via telephone or SMS in relation to this Complimentary Travel Insurance.
  6. For claims involving the Insured Cardholder's spouse, he/she will only be covered if he/she is travelling on the same trip with the Insured Cardholder and the Full Fare for both the Insured Cardholder and his/her spouses is charged to the Insured Cardholder's Citi Card*.
  7. For claims involving Dependant Children. Dependant Children means legal child of Cardholder , unmarried, financially dependant on Cardholder and at time of claim is under the age of 23 years and is enrolled for full-time study in a recognized institution of education)
  8. Your Citi Card* has to be in active status and in good standing order for you to be covered by this Complimentary Travel Insurance for the whole duration of your Trip and at the point of any claim thereafter.
  9. You are responsible for the completeness and accuracy of the information provided at the point of submission of your claim. Information registered to Citibank has to be in line with information on valid ID Card. PT Asuransi Allianz Utama Indonesia has the right to review and assess your claim before deciding on whether to process your claim, and the processing of your claim shall be at PT Asuransi Allianz Utama Indonesia‘s sole discretion. PT Asuransi Allianz Utama Indonesia‘s decision on all matters relating to claims for the Complimentary Travel Insurance shall be final and binding on the claimants.
  10. For claim process, it must be submitted immediately to PT. Asuransi Allianz Utama Indonesia or maximum within 30 (thirty) days after the date of the accident.

For more information and activation of Complimentary Travel Insurance, contact CitiPhone Banking service at (021) 252-9999 from your mobile phone .

To claim, contact Allianz at:

     
Hunting : +6221 2926 8888
CC 24 hours    : 1500 136
Email : travelclaim@allianz.co.id

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