We understand how valuable your time is and we provide you with Citibank Online. Enjoy secure and convenience access to all your banking accounts whenever and wherever you need that makes you one step ahead in performing all your financial transactions.
Online Account Services
Online Credit Card Services
Online Investment Services
Online Transfer & Payment
|Visit the Citibank Online registration page at www.citibank.co.id/register or download the Citi Mobile App for Android and iOS smartphone.|
|Accept the Citibank Online Terms and Conditions.|
|Enter the following details:
|Enter the One-Time PIN sent to your registered mobile number.|
|Create your own User ID and Password. Your unique user ID and Password is used each time you sign on to Citibank Online and/or Citibank Mobile.|
Be one step ahead in managing your accounts with Citi Mobile App. Now, you are in control of your finances even on the move! Transfer funds, view your account balances and access the latest promotions. Our One-Time PIN mobile banking security feature means you'll always have peace of mind when banking online.
Click here for a walkthrough of the Citi Mobile App.
|Check your account balance||Transfer funds to any domestic or international accounts|
|Citi Mobile Snapshot||Check FX Rates|
|Fingerprint sensor||Change Card PIN|
|Convert transaction into EazyPay installment||Card Activation|
|Open and manage deposits||Find nearby ATMs and Branches|
|Citi Mobile® Token||Notifikasi langsung di smartphone Anda|
|Cek e-Statement Online|
Download "Citi Indonesia" app, available for iOS and Android based smartphone.
To login to Citi Mobile, click "mobile.citibank.co.id" from your smartphone browser.
Get your account information via SMS, anytime, anywhere.
Type specific instruction followed by the last four digits of your debit/credit card number for desired information and send to 69999.
SMS Command for Citi Mobile
When the SIM Card is lost/broken you may call our 24-Hour CitiPhone Banking at 69999 from mobile to block your access until such time you want to reactivate them. Once you have your new SIM Card (with the same mobile phone number as previously) you can re-call CitiPhone to re-activate Citi Mobile SMS services. This action will change your access status to half blocked, re-register again by CitiPhone and then you may resume your Banking activity as usual./p>
You may call our 24-Hour CitiPhone Banking at 69999 from mobile to update your mobile phone number. The number you have updated will be your registered mobile phone number with us.
You only need a SIM Card from mobile phone operator, with SMS features. Ensure that you have updated your mobile phone number with Citibank, by calling our 24-Hour CitiPhone Banking at 69999 from mobile.
No. You will be automatically registered for this service with no registration fee. However, you need to ensure that Citibank have your most updated mobile number.
For each SMS (sent and received) you will be charged at premium SMS tariff according to your mobile operator and this cost will be incurred from your mobile phone monthly payment bills or from your prepaid mobile phone.
You do not need to deactivate Citi Mobile SMS service as it is a real time on-demand service.
You do not need a specific type of mobile phone. As long as your mobile phone has the capability to send SMS messages, you can access all information. However, you need to ensure that Citibank have your correct mobile number.
You do not need a User ID to use Citi Mobile SMS, you only need to have your Citi Debit or Citi Credit Card number. Use the last four digit numbers for the card which you want to request the information.
You will get an instant response.
|Fund Transfer||Limit||Transfer time||Fee|
|Transfer within Citibank|
|Transfer between my accounts||Unlimited||Real-time||Free|
|Pay my credit card||Unlimited||Real-time||Free|
|Transfer to other Citibank’s account||Rp250.000.000,-||Real-time||Free|
|Transfer to other banks in Indonesia|
|Real-time transfer via ATM Bersama network (including to BCA)||Rp50.000.000,- (Rp25.000.000,- per transaction)||Real-time||Free|
|Transfer via Clearing (SKN)||Rp250.000.000,- (Rp100.000.000,- per transaction)||Max. 2 business days||Free|
|Transfer to banks in other countries|
|Citibank Global Transfer|
|Outgoing without FX*)||USD10,000||Real-time||Free|
|*For Outgoing with FX, the daily limit applied is IDR 80 million, with monthly limit USD 25,000
(Only applied from IDR).
|Telegraphic Transfer||USD10,000||3-5 business days||Free|
*Citibank Global Transfer participating countries:
|Hong Kong||India NRI||Polandia||Jepang|
|Citi Credit Card / Citibank Ready Credit Billing Statement||Rp15.000,-|
|Consolidated Banking Statement||Rp15.000,-|
You can quickly and easily register for eStatements through Citibank Online and reduce the piles of banking paper on your desk. Your statements are stored securely online and available at anytime for quick reference.
*Note: Your first eStatements will be available in your next statement cycle.
e-Statement is a digital version of your bank and card statements in a password-protected file which can be accessed on Citibank Online or sent to your email.
All customers who hold banking, credit card and investments accounts will be eligible to enroll for e-Statement.
This service is offered to you free of charge. However, every printed bank/card statement that being sent via regular mail is being charged for Rp15.000,-.
AYou will not receive any paper statements if you are enrolled for Citibank e-Statement.
No, once you have enrolled for e-Statement, you will no longer receive paper statements.
Click here for details and tips to ensure your secure online banking experience.
You will receive an email informing that your statement is ready for viewing in Citibank Online, or you could choose to receive your statement to be attached in the email as a password-encrypted PDF e-statement.
Upon successful enrollment, you will be on e-Statement from the next statement cycle onwards.
Your e-statement will stay in your personal mailbox without expiry date or you can save e-Statement in your personal computer.
You will be able to access your statements for up to the past 7 years.
e-Statement is not available in Citi Mobile App; however through Citi Mobile App you are able to access your summary and detailed activity of your accounts.
No, only main account holders are able to enroll for e-Statement.
Get faster notification with Citibank Electronic Advice. At Citibank, it is our commitment to provide you with the best service to make your life simpler and more secure.
Do you need to instantly track and manage your accounts anytime, anywhere? Have a peace of mind with notifications from Citi Alert.
|Alert||Description||Banking||Credit Cards||Ready Credit|
|First Transcation Alert*||Alert for first transaction using Debit Card or Ready Credit.|
|Account Debit Alert*||Banking account debit transaction alert for minimum amount of Rp1.000.000,-.|
|Account Credit Alert*||Banking account credit transaction alert for minimum amount of Rp1.000.000,-.|
|ATM Cash Withdrawal or Debit Card Transaction*||ATM cash withdrawal of amount Rp500.000,- and above, and Debit Card transaction|
|Online Transfers*||Online transfer debit alert for any amount|
|Credit Card/Ready Credit Transaction Alert*||Credit Card transaction alert for minimum amount of Rp500.000,-.|
|Ready Credit transaction alert for minimum amount of Rp1.000.000,-.|
|80% Credit Limit Reached Alert||Credit limit exceeding 80% alert|
|Credit Card Payment Received Alert||Credit Card payment received alert|
|Credit Card Payment Due Alert||Credit Card Credit payment received alert, which will be triggered 7 days before statement due date.|
*Mandatory alert which customer will be automatically registered to the alert.
Citi Alerts is an instant notification service through SMS or e-mail for Citibank customers to keep them informed & updated on their credit card and banking transaction.
Register through Citibank Online
You also have the flexibility to subscribe or unsubscribe for any or all the alerts at any point in time.
Yes. One of the benefits of this service is that you can still receive the notifications even when you are travelling out of the country. All you need to ensure is that you have a roaming facility with your mobile service provider.
This service is made available to you absolutely FREE from Citibank. However, please check with your mobile provider for roaming charges when receiving SMS abroad.
Citi Credit Card & Ready Cash account holder & Citibank Banking Account holder. Credit Card & Ready Cash account holder can enjoy the facility to get notified on information & the latest news on shopping, travelling, lifestyle, etc as well as on Citibank’s products, services and promotional programs. While Citibank Banking Account holders have the privileges to receive all of the above, in addition, they can also get timely information on their Citibank accounts and Citi Credit Card activities.
To keep protecting your data to the highest standard when accessing Citibank Online and Citi Mobile App via your smartphone, tablet and desktop, from early 2018, please ensure that your browser and operating systems meet the minimum requirements found below. You will need to update or upgrade your browser / operating system in order to continue to use Citibank Online and the Citi Mobile App.
How can I tell which browser version I am using?
Please choose the current browser you used to access Citibank Online from the list below:
If you do not update your browser or operating systems by early 2018 you will not be able to connect to Citibank Online or use Citi Mobile App and will be presented with the following error page for example:
Minimum Browser / Operating System Requirement
Chrome 30 / Win 7
Firefox 31.3.0 ESR / Win 7
IE 11 / Win 7
Opera 17 / Win 7
Firefox 27 / Win 8
IE 11 / Win 8.1
IE 11 / Win 10 Preview
Edge 12 / Win 10
Firefox 49 / XP SP3
Chrome 49 / XP SP3
Chrome 34 / OS X
Firefox 29 / OS X
Safari 7 / OS X 10.9
Safari 8 / OS X 10.10
Safari 10 / OS X 10.12
IE 11 / Win Phone 8.1
Edge 13 / Win Phone 10
Safari 5 / iOS 5.1.1
For more details and tips to ensure your secure online banking experience, click here.
You are recommended to use supported and updated browsers to ensure that your internet banking is secure.
|Web Browsers / OS:||Windows||Mac OSX||iOS||Android|
|Internet Explorer 11||X||X|
|Internet Explorer 10||X||X|
|Internet Explorer 9||X||X|
|Internet Explorer 8||X||X||X|
|Tablet Local Browser||X||X||X||X
(Samsung Galaxy Note 10.1)
(Kindle Fire HD)
We do not recommend that you download beta versions, since they are experimental and may undergo significant changes before they're released. Please only download the final version.
If you are not ready to upgrade your browser, or you do not use one of these operating systems, you can still visit our site. However, should the browser be rejected, you will need to upgrade your browser from the company's web site.
How can I tell which browser version I am using?
For Windows Users: