Digital Banking Services

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Quick and easy banking
on the move.

Quick and easy banking on the move.
Citi Mobile

Citi Mobile App

Be one step ahead in managing your accounts with Citi Mobile App. Now, you are in control of your finances even on the move! Transfer funds, view your account balances and access the latest promotions. Our One-Time PIN mobile banking security feature means you'll always have peace of mind when banking online.

Get started now, it’s easy to register. All you need is your card details and date of birth.
See how it’s done



Check your account balance Check your account balance Transfer dana ke tujuan domestik & internasional Transfer funds to any domestic or international accounts
See how it’s done
Citi Mobile Snapshot Citi Mobile Snapshot Check FX Rates Check FX Rates
Fingerprint sensor Fingerprint sensor Set 6-digit Card PIN Set 6-digit Card PIN
See how it’s done
Convert transaction into EazyPay installment Convert transaction into EazyPay installment Card Activation Card Activation
See how it’s done
Open and manage deposits Open and manage deposits Find nearby ATMs and Branches Find nearby ATMs and Branches
Citi Mobile® Token Citi Mobile® Token Notifikasi langsung di smartphone Anda Notifikasi langsung di smartphone Anda
Check e-Statement Online Cek e-Statement Online

Click here for a walkthrough of
the Citi Mobile App.

Banking and Ready Credit Features Credit Card Features

Download or update now

Download "Citi Indonesia" app, available for iOS and Android based smartphone.

Available on App Store Get it on Google Play

Citi Mobile Web

To login to Citi Mobile, click "" from your smartphone browser.

Citi Mobile SMS

Get your account information via SMS, anytime, anywhere.


  • You can request for your account information at anytime, and anywhere.
  • The service is available just by sending a simple SMS format.
  • The service is accessible from any kind of mobile phone with SMS option.

How to access

Type specific instruction followed by the last four digits of your debit/credit card number for desired information and send to 69999.

SMS Command for Citi Mobile

  • Balance Information
    SALDO <last 4 digits of Debit/Credit/Ready Credit card number>BALANCE <last 4 digits of Debit/Credit/Ready Credit card number>
  • Last Transaction Information
    TRANSAKSI <last 4 digits of Debit/Credit/Ready Credit card number>
  • Billing Information
    TAGIHAN <last 4 digits of Credit/Ready Credit card number >
  • Informasi Citi Rewards Points
    REWARDS < last 4 digits of Debit/Credit card number >
  • Aktivasi Kartu
    AKT < last 4 digits of Debit/Credit/Ready Credit card number>


Citibank Online

Citibank Online

We understand how valuable your time is and we provide you with Citibank Online. Enjoy secure and convenience access to all your banking accounts whenever and wherever you need that makes you one step ahead in performing all your financial transactions.


Online Account Services

  • Access to all Citibank accounts, including Citi Credit Card and Citibank Ready Credit
  • Access to your Citibank accounts local and abroad through Global View of Accounts
  • Account transaction history in the last 90 days
  • Download account activity
  • Register or view e-Statements or e-Advice
  • Update personal details: e-mail address / correspondence address / phone number
  • Cheque book request
  • Open Time Deposit
  • View FX rates
  • Change ATM / Debit Card PIN
  • Change password
  • Register or update Citi Alerts preferences

Online Credit Card Services

  • Card transaction details
  • Billing and due date information
  • Check or redeem rewards points
  • Convert transaction into EazyPay monthly installment
  • Activate Citi Credit Card
  • Register recurring bill payments with Citibank 1Bill
  • Change Citi Credit Card PIN
  • Request for temporary / permanent credit limit increase

Online Investment Services

  • Investment portfolio details
  • Account transaction history in the last 90 days
  • e-Mutual Fund: buy / sell/ switch mutual fund

Online Transfer & Payment

  • Add/maintain payee (beneficiary account) details
  • Transfer to own account or third party account at Citibank Indonesia
  • Transfer to other Rupiah or foreign currency account in Citibank Indonesia
  • Real-time transfer to more than 75 banks in Indonesia through ATM Bersama
  • Real-time transfer to Citibank accounts in more than 15 countries with Citibank Global Transfer
  • Transfer to all banks in Indonesia with SKN/Clearing
  • Transfer to overseas account with Telegraphic Transfer
  • Future dated transfers

How To Register

Visit the Citibank Online registration page at or download the Citi Mobile App for Android and iOS smartphone. Visit the Citibank Online registration page at or download the Citi Mobile App for Android and iOS smartphone.
Accept the Citibank Online Terms and Conditions. Accept the Citibank Online Terms and Conditions.
Input Enter the following details:
• Credit Card/Debit Card number (16 digits)
• CVV Number (3 digit)
• Date of birth
Enter the One-Time PIN sent to your registered mobile number. Enter the One-Time PIN sent to your registered mobile number.
Create your own User ID and Password. Your unique user ID and Password is used each time you sign on to Citibank Online and/or Citibank Mobile. Create your own User ID and Password. Your unique user ID and Password is used each time you sign on to Citibank Online and/or Citibank Mobile.

Register Now
Limit & Fees
Fund Transfer Limit Transfer time Fee
Transfer within Citibank
Transfer between my accounts Unlimited Real-time Free
Pay my credit card Unlimited Real-time Free
Transfer to other Citibank’s account Rp500.000.000,- Real-time Free
Transfer to other banks in Indonesia
Real-time transfer via ATM Bersama network (including to BCA) Rp100.000.000,- (Rp25.000.000,- per transaction) Real-time Free
Transfer via Clearing (SKN) Rp500.000.000,- (Rp100.000.000,- per transaction) Max. 2 business days Free
Transfer to banks in other countries
Citibank Global Transfer
Outgoing without FX*) USD10,000 Real-time Free
Incoming USD10,000 Real-time Free
*For Outgoing with FX, the daily limit applied is IDR 80 million, with monthly limit USD 25,000
(Only applied from IDR).
Telegraphic Transfer USD10,000 3-5 business days Free

*Citibank Global Transfer participating countries:

Amerika Serikat UK Thailand UAE
Australia Taiwan Vietnam China
Korea Filipina Bahrain Singapura
Malaysia Meksiko Indonesia Hong Kong
India NRI Polandia

Printed Statement Fee
Citi Credit Card / Citibank Ready Credit Billing Statement
*Effective starting 19 November 2018
Consolidated Banking Statement Rp15.000,-
Ready Credit
Enroll for e-Statement on Citibank Online


What is e-Statement?
Who is eligible for e-Statement?
Do I need to pay for this service?
Will I still receive my paper statements if I am enrolled for Citibank e-Statement?
Can I choose to receive both paper statements and e-Statement for my accounts?
Are there any recommended online security measures?
How do I know if my statement is ready for viewing?
When will I start to receive my e-Statement?
How long will my e-Statement be stored in my mailbox?
How long can I view my online e-Statement?
Can I download my statements via Citi Mobile App?
If I am a supplementary card holder, can I enroll for e-Statement?


Get faster notification with Citibank Electronic Advice. At Citibank, it is our commitment to provide you with the best service to make your life simpler and more secure.


  • Receive your electronic advice (e-Advice) directly in your registered email address.
  • The e-Advice will be sent as an encrypted PDF attachment and is password-protected.
  • Print or save your advice whenever you need them.
  • Receive the following notifications in your email inbox:
    - Incoming Credit above IDR 5 million from other local bank via clearing.
    - Change of Address or Email Address.

How to Enroll

  1. Sign on to Citibank Online and select menu 'Services' > 'My Profile' (located in the top menu bar).
  2. Select 'E-STATEMENT AND E-ADVICES' from the left hand menu, then click 'Enroll/Edit e-Statement' from the available options.
  3. Select your 'Preferred E-mail Address' to deliver e-Advice.
  4. If you choose to receive e-Advice delivered via your personal mailbox, please customize your e-Advice Password for personal protection.
  5. Confirm your enrollment and click 'Confirm'.
Citi Alerts

Citi Alerts

Do you need to instantly track and manage your accounts anytime, anywhere? Have a peace of mind with notifications from Citi Alert.


  • Free information directly to your mobile via SMS or email.
  • Automatic registration of services when you register your phone number while filling your account information.
  • Instant notification for every credit card transaction of more than Rp1.000.000,- and Ready Credit transaction of more than Rp1.000.000,-*.
  • Information on current balance.


Alert Description Banking Credit Cards Ready Credit
First Transcation Alert* Alert for first transaction using Debit Card or Ready Credit.
Account Debit Alert* Banking account debit transaction alert for minimum amount of Rp1.000.000,-.
Account Credit Alert* Banking account credit transaction alert for minimum amount of Rp1.000.000,-.
ATM Cash Withdrawal or Debit Card Transaction* ATM cash withdrawal of amount Rp500.000,- and above, and Debit Card transaction
Online Transfers* Online transfer debit alert for any amount
Credit Card/Ready Credit Transaction Alert* Credit Card transaction alert for minimum amount of Rp1.000.000,-.
Ready Credit transaction alert for minimum amount of Rp1.000.000,-.
80% Credit Limit Reached Alert Credit limit exceeding 80% alert
Credit Card Payment Received Alert Credit Card payment received alert
Credit Card Payment Due Alert Credit Card Credit payment received alert, which will be triggered 7 days before statement due date.

*Mandatory alert which customer will be automatically registered to the alert.


What is Citi Alerts ?
How can I start using Citi Alerts?
When travelling abroad, will I still be able to receive the Alert Service on my mobile?
What would this service cost me?
Who is entitled to this service?
Security & Risk

To keep protecting your data to the highest standard when accessing Citibank Online and Citi Mobile App via your smartphone, tablet and desktop, from early 2018, please ensure that your browser and operating systems meet the minimum requirements found below. You will need to update or upgrade your browser / operating system in order to continue to use Citibank Online and the Citi Mobile App.

How can I tell which browser version I am using?

Please choose the current browser you used to access Citibank Online from the list below:

If you do not update your browser or operating systems by early 2018 you will not be able to connect to Citibank Online or use Citi Mobile App and will be presented with the following error page for example:

Error Page

Minimum Browser / Operating System Requirement


Chrome 30 / Win 7

Firefox 31.3.0 ESR / Win 7

IE 11 / Win 7

Opera 17 / Win 7

Firefox 27 / Win 8

IE 11 / Win 8.1

IE 11 / Win 10 Preview

Edge 12 / Win 10

Firefox 49 / XP SP3

Chrome 49 / XP SP3

Chrome 34 / OS X

Firefox 29 / OS X

Safari 7 / OS X 10.9

Safari 8 / OS X 10.10

Safari 10 / OS X 10.12


Android 4.4

IE 11 / Win Phone 8.1

Edge 13 / Win Phone 10

Safari 5 / iOS 5.1.1

Security & Risk

  • Any access attempt to Citibank Online which does not go through Citibank website homepage at, could be a phishing website that uses the name of Citibank to retrieve Customer's sensitive data illegally.
  • Failure to maintain the confidentiality of the information used in accessing the account through Citibank Online or Citi Mobile, may potentially cause an unauthorized access to customer's account.
  • If the internet connection or the Customer data service gets interrupted when the transaction is in progress, either intentionally or accidentally, then there is a possibility that the customer transaction is unsuccessful and therefore need to perform another attempt.

For more details and tips to ensure your secure online banking experience, click here.

Supported Browsers

You are recommended to use supported and updated browsers to ensure that your internet banking is secure.

Web Browsers / OS: Windows Mac OSX iOS Android
8.1 8 7 Vista XP 10.10 10.9 10.8 7.1.2 7 4.4
Internet Explorer 11 X X
Internet Explorer 10 X X
Internet Explorer 9 X X
Internet Explorer 8 X X X
Chrome 35 X X X X X
Chrome 32 X X X X X
Chrome 31 X X X X X
Firefox 33 X X
Firefox 30 X X X
Firefox 28 X
Firefox 26 X X X X
Firefox 25 X X X X
Safari 8.0 X
Safari 7.0 X
Opera 12 X X
Opera 10 X X X X
Tablet Local Browser X X X X
(Samsung Galaxy Note 10.1)
(Kindle Fire HD)


We do not recommend that you download beta versions, since they are experimental and may undergo significant changes before they're released. Please only download the final version.
If you are not ready to upgrade your browser, or you do not use one of these operating systems, you can still visit our site. However, should the browser be rejected, you will need to upgrade your browser from the company's web site.

How can I tell which browser version I am using?
For Windows Users:

  • Microsoft® Internet Explorer™ - Menu > Help > About Internet Explorer
  • Mozilla Firefox - Menu > Help > About Mozilla Firefox
  • Google Chrome - Wrench icon, top right corner > About Google Chrome

For Mac Users:
  • Safari - Safari > About Safari

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