Digital Banking Services

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Quick and easy banking
on the move.

Quick and easy banking on the move.
Citibank Online

Citibank Online

We understand how valuable your time is. Without being disrupted from your busy schedule, you can meet your banking needs with Citibank Online, anytime, anywhere.


Features


Online Account Services

  • Access to all Citibank accounts, including Citi Credit Card and Citibank Ready Credit
  • Access to your Citibank accounts local and abroad through Global View of Accounts
  • Account transaction history in the last 90 days
  • Download account activity
  • Register or view e-Statements or e-Advice
  • Update personal details
  • Cheque book request
  • Open Time Deposit
  • View FX rates
  • Change ATM / Debit Card PIN
  • Change password
  • Register or update Citi Alerts preferences

Online Credit Card Services

  • Card transaction details
  • Billing and due date information
  • Check or redeem rewards points
  • Convert transaction into EazyPay monthly installment
  • Activate Citi Credit Card
  • Register recurring bill payments with Citibank 1Bill
  • Change Citi Credit Card PIN
  • Request for temporary / permanent credit limit increase

Online Investment Services

  • Investment portfolio details
  • Account transaction history in the last 90 days

Online Transfer & Payment

  • Add/maintain payee (beneficiary account) details
  • Transfer to own account or third party account at Citibank Indonesia
  • Transfer to other Rupiah or foreign currency account in Citibank Indonesia
  • Real-time transfer to more than 75 banks in Indonesia through ATM Bersama
  • Real-time transfer to Citibank accounts in more than 15 countries with Citibank Global Transfer
  • Transfer to all banks in Indonesia with SKN/Clearing
  • Transfer to overseas account with Telegraphic Transfer
  • Future dated transfers


How To Register


Visit the Citibank Online registration page at www.citibank.co.id/register or download the Citi Mobile App for Android and iOS smartphone. Visit the Citibank Online registration page at www.citibank.co.id/register or download the Citi Mobile App for Android and iOS smartphone.
Accept the Citibank Online Terms and Conditions. Accept the Citibank Online Terms and Conditions.
Input Enter the following details:
Credit Card / Ready Credit Debit Card
Credit Card/Ready Credit Card number (16 digits) Debit Card number (16 digits
Credit Card/Ready Credit Card PIN (6 digits) Debit Card PIN (6 digits
Enter the One-Time PIN sent to your registered mobile number. Enter the One-Time PIN sent to your registered mobile number.
Create your own User ID and Password. Your unique user ID and Password is used each time you sign on to Citibank Online and/or Citibank Mobile. Create your own User ID and Password. Your unique user ID and Password is used each time you sign on to Citibank Online and/or Citibank Mobile.

Register Now
Citi Mobile

Citi Mobile App


With Citi Mobile App, you are in control of your finances even on the move! Transfer funds, view your account balances and access the latest promotions. Our One-Time PIN mobile banking security feature means you'll always have peace of mind when banking online.


Click here for a walkthrough of the Citi Mobile App. 

LEARN MORE

Features

Check your account balance Check your account balance Transfer dana ke tujuan domestik & internasional Transfer funds to any domestic or international accounts
Citi Mobile Snapshot Citi Mobile Snapshot Check FX Rates Check FX Rates
Touch ID sensor Touch ID sensor Change Card PIN Change Card PIN
Convert transaction into EazyPay installment Convert transaction into EazyPay installment Card Activation Card Activation
Open and manage deposits Open and manage deposits Find nearby ATMs and Branches Find nearby ATMs and Branches
Mobile One-Time PIN Mobile One-Time PIN Receive account alerts as push notification Receive account alerts as push notification

Download or update now

Download "Citi Indonesia" app, available for iOS and Android based smartphone.

Available on App Store Get it on Google Play

Citi Mobile Web

To login to Citi Mobile, click "mobile.citibank.co.id" from your smartphone browser.

Citi Mobile SMS

Get your account information via SMS, anytime, anywhere.


Benefits

  • You can request for your account information at anytime, and anywhere.
  • The service is available just by sending a simple SMS format.
  • The service is accessible from any kind of mobile phone with SMS option.

How to access

Type specific instruction followed by the last four digits of your debit/credit card number for desired information and send to 69999.

SMS Command for Citi Mobile

  • Balance Information
    SALDO<last 4 digits of debit/credit card number>
  • Transaction Information
    TRANSAKSI<4 digit terakhir kartu debet / kartu kredit>
  • Informasi Tagihan
    TAGIHAN<4 digit terakhir kartu debet / kartu kredit>
  • Citi Rewards Points Information
    REWARD<last 4 digits of debit/credit card number>
  • Informasi Promosi
    PROMOSI


FAQ

  • Information about SIM Card Information about Lost or Broken SIM Card Postpaid and Prepaid

    Pascabayar dan Prabayar

  • Update Mobile Phone Number

    Postpaid and Prepaid

  • How to start?

    What do I need to start using Citi Mobile SMS?
    Do I need to register first?
    How much do I need to pay?
    How to deactivate Citi Mobile SMS menu from my phone?

  • How to use?

    Do I have to use certain mobile phone to access Citi Mobile SMS?
    Do I need a User ID to use Citi Mobile SMS?
    How long do I need to wait for the inquiry responses?

Limit & Fees
Fund Transfer Limit Transfer time Fee
Transfer within Citibank
Transfer between my accounts Unlimited Real-time Free
Pay my credit card Unlimited Real-time Free
Transfer to other Citibank’s account Rp250.000.000,- Real-time Free
Transfer to other banks in Indonesia
Real-time transfer via ATM Bersama network (including to BCA) Rp50.000.000,- (Rp25.000.000,- per transaction) Real-time Free
Transfer via Clearing (SKN) Rp250.000.000,- (Rp100.000.000,- per transaction) Max. 2 business days Free
Transfer to banks in other countries
Citibank Global Transfer
Outgoing without FX*) USD10,000 Real-time Free
Incoming USD10,000 Real-time Free
*For Outgoing with FX, the daily limit applied is IDR 80 million, with monthly limit USD 25,000
(Only applied from IDR).
Telegraphic Transfer USD10,000 3-5 business days Free

*Citibank Global Transfer participating countries:

Amerika Serikat UK Thailand UAE
Australia Taiwan Vietnam Kolombia
China Korea Filipina Bahrain
Singapura Malaysia Meksiko Indonesia
Hong Kong India NRI Polandia Jepang


Printed Statement Fee
Citi Credit Card / Citibank Ready Credit Billing Statement Rp15.000,-
Consolidated Banking Statement Rp15.000,-
E-Statement

Starting 1 July 2015 we will apply fee on printed billing statement at IDR10,000 which will be debited at your billing statement in the following month.

e-Statement

You can quickly and easily register for eStatements through Citibank Online and reduce the piles of banking paper on your desk. Your statements are stored securely online and available at anytime for quick reference.



Benefits

  • You can access your e-Statements in Citibank Online, or you can have it delivered directly to your e-mail address.
  • Delivered as a secured PDF attachment-for added security.
  • Access up to 7 years worth of statement history online.
  • Your statements are stored securely on Citibank online and can be downloaded in PDF format.


How To Register

  1. Sign on to Citibank Online and select menu 'Services' > 'My Profile' (located in the top menu bar).
  2. Select 'E-STATEMENT AND E-ADVICES' from the left hand menu, then click 'Enroll/Edit e-Statement' from the available options.
  3. Select your 'Preferred E-mail Address' to deliver e-Statement.
  4. If you choose to receive e-Statement delivered via your personal mailbox, please customize your e-Statement Password for personal protection.
  5.  
  6. Confirm your enrollment and click 'Confirm'.

*Note: Your first eStatements will be available in your next statement cycle.



FAQ

What is e-Statement?
Who is eligible for e-Statement?
Do I need to pay for this service?
Will I still receive my paper statements if I am enrolled for Citibank e-Statement?
Can I choose to receive both paper statements and e-Statement for my accounts?
Are there any recommended online security measures?
How do I know if my statement is ready for viewing?
When will I start to receive my e-Statement?
How long will my e-Statement be stored in my mailbox?
How long can I view my online e-Statement?
Can I download my statements via Citi Mobile App?
JikaIf I am a supplementary card holder, can I enroll for e-Statement?
E-Advice

e-Advice

Get faster notification with Citibank Electronic Advice. At Citibank, it is our commitment to provide you with the best service to make your life simpler and more secure.



Benefits

  • Receive your electronic advice (e-Advice) directly in your registered email address.
  • The e-Advice will be sent as an encrypted PDF attachment and is password-protected.
  • Print or save your advice whenever you need them.
  • Receive the following notifications in your email inbox:
    - Incoming Credit above IDR 5 million from other local bank via clearing.
    - Change of Address or Email Address.
    - Safe Deposit Box overdue rental reminder.


Cara Registrasi

  1. Sign on to Citibank Online and select menu 'Services' > 'My Profile' (located in the top menu bar).
  2. Select 'E-STATEMENT AND E-ADVICES' from the left hand menu, then click 'Enroll/Edit e-Statement' from the available options.
  3. Select your 'Preferred E-mail Address' to deliver e-Advice.
  4. If you choose to receive e-Advice delivered via your personal mailbox, please customize your e-Advice Password for personal protection.
  5. Confirm your enrollment and click 'Confirm'.
Citi Alerts

Citi Alerts



Do you need to instantly track and manage your accounts anytime, anywhere? Have a peace of mind with notifications from Citi Alert.



Benefits

  • Free information directly to your mobile via SMS or email.
  • Automatic registration of services when you register your phone number while filling your account information.
  • Instant notification for every credit card transaction of more than Rp500.000 and Ready Credit transaction of more than Rp1.000.000,-*.
  • Information on current balance.


Features

Alert Description Banking Credit Cards Ready Credit
First Transcation Alert* Alert for first transaction using Debit Card or Ready Credit.
Account Debit Alert* Banking account debit transaction alert for minimum amount of Rp1.000.000,-.
Account Credit Alert* Banking account credit transaction alert for minimum amount of Rp1.000.000,-.
ATM Cash Withdrawal or Debit Card Transaction* ATM cash withdrawal of amount Rp500.000,- and above, and Debit Card transaction
Online Transfers* Online transfer debit alert for any amount
Credit Card/Ready Credit Transaction Alert* Credit Card transaction alert for minimum amount of Rp500.000,-. 
Ready Credit transaction alert for minimum amount of Rp1.000.000,-.
80% Credit Limit Reached Alert Credit limit exceeding 80% alert
Credit Card Payment Received Alert Credit Card payment received alert
Credit Card Payment Due Alert Credit Card Credit payment received alert, which will be triggered 7 days before statement due date.

*Mandatory alert which customer will be automatically registered to the alert.



Fitur

What is Citi Alerts ?
How can I start using Citi Alerts?
When travelling abroad, will I still be able to receive the Alert Service on my mobile?
What would this service cost me?
Who is entitled to this service?
Security & Risk

KEAMANAN & RISIKO

  • Any access attempt to Citibank Online which does not go through Citibank website homepage at www.citibank.co.id, could be a phishing website that uses the name of Citibank to retrieve Customer's sensitive data illegally.
  • Failure to maintain the confidentiality of the information used in accessing the account through Citibank Online or Citi Mobile, may potentially cause an unauthorized access to customer's account.
  • If the internet connection or the Customer data service gets interrupted when the transaction is in progress, either intentionally or accidentally, then there is a possibility that the customer transaction is unsuccessful and therefore need to perform another attempt.

For more details and tips to ensure your secure online banking experience, click here.



Supported Browsers



You are recommended to use supported and updated browsers to ensure that your internet banking is secure.

Web Browsers / OS: Windows Mac OSX iOS Android
8.1 8 7 Vista XP 10.10 10.9 10.8 7.1.2 7 4.1.2
Internet Explorer 11 X X
Internet Explorer 10 X X
Internet Explorer 9 X X
Internet Explorer 8 X X X
Chrome 35 X X X X X
Chrome 32 X X X X X
Chrome 31 X X X X X
Firefox 33 X X
Firefox 30 X X X
Firefox 28 X
Firefox 26 X X X X
Firefox 25 X X X X
Safari 8.0 X
Safari 7.0 X
Opera 12 X X
Opera 10 X X X X
Tablet Local Browser X X X X
(Samsung Galaxy Note 10.1)
X
(Kindle Fire HD)

CATATAN:

We do not recommend that you download beta versions, since they are experimental and may undergo significant changes before they're released. Please only download the final version.
If you are not ready to upgrade your browser, or you do not use one of these operating systems, you can still visit our site. However, should the browser be rejected, you will need to upgrade your browser from the company's web site.



How can I tell which browser version I am using?
For Windows Users:

  • Microsoft® Internet Explorer™ - Menu > Help > About Internet Explorer
  • Mozilla Firefox - Menu > Help > About Mozilla Firefox
  • Google Chrome - Wrench icon, top right corner > About Google Chrome

For Mac Users:
  • Safari - Safari > About Safari

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