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Prime Travel

Travel More. Worry Less.

Prime Travel Insurance - Travel More. Worry Less.

Your trip is as important as you are.

With travel insurance from Citibank, you can ensure your travel is safe. Safety during traveling is very important to diminish anxiety, secured your future and ultimately acquire the joy of life. For that reason, it is very important for you to always have travel insurance in every step of the way of your trip.

Prime Travel is right for you if:

  • You are looking for Travel Accident Death and Disability Protection up to USD 125,000 Sum Assured coverage.
  • You are looking for Travel Medical and Dental Expense Protection up to USD 200,000 per trip.
  • You are looking for more than 17 Travel Inconvenience Protection for your trip.
  • You want to have access for 24 Hours Medical and Travel Advice Emergency Assistance.
  • You wish to have Additional Benefits such as Personal Liability up to USD 200,000 per trip.

Benefits and premium

For Me
For Me & Spouse
For Me & Family

How to claim?

Download Travel Insurance Claim Form

Claim Procedure
Required Documents
  • Prime Travel is a product of ACE Jaya Proteksi, Citibank N.A., Indonesia ("Citibank") Insurance Partner. This product is NOT savings, NOT bank deposits, NOT obligation and NOT guaranteed by Citibank, Citigroup or its affiliates. Insurance product is not included as an object of Deposit Guaranteed Program (Lembaga Penjamin Simpanan/LPS) and it is subject to Insurance Company's credit risk. Customers' participation in the Prime Travel program is optional which premium paid including Bank commission.
  • Product distributed by Citibank and the use of Citibank's logo is based on Citibank's approval and marketing arrangement between Citibank and ACE Jaya Proteksi and it does not entail that the insurance product is Citibank's product.
  • The full details of benefit, terms and conditions that bind are available in the Policy issued by ACE Jaya Proteksi. Citibank is not responsible for the content of the policy. Customer must read and obey the terms and conditions including the exclusion provision where the insurance benefits cannot be paid and the decision is entirely ACE Jaya Proteksi authority.
  • Prime Travel offered through marketing agreement between Citibank and ACE Jaya Proteksi has been reported and/or receives affirmation letter and/or approval from Financial Services Authority (OJK) and/or related authority in accordance with the prevailing law.
  • Citibank is service mark of Citigroup Inc. or Citibank, N.A used and registered throughout the world. Citibank N.A., Indonesia is a bank that is licensed, registered and supervised by the Indonesia Financial Services Authority (OJK).
  • After-sales service and any other information, includes filing a claim, please contact ACE Jaya Proteksi at 1500 27 at working days and working hours.