3D Secure

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Enjoy a more secure online shopping with 3D Secure in the form of One Time Password-OTP. Make sure you register your current mobile number to us to receive OTP

Enjoy a more secure online shopping with 3D Secure in the form of One Time Password-OTP. Make sure you register your current mobile number to us to receive OTP
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Your security is our concern

Thank you for making Citi Credit Card your preferred credit card. Citibank is committed to providing the best security measures to serve you better. We are currently implementing new measures to enhance the security of online transactions made on your  Citi Credit Card with 3D Secure by adding additional layer of authentication in forms of One-Time Password (OTP) which will be sent to your mobile phone every time you want to do online transaction.

Introducing the One-Time Password (OTP) for your online purchases.
Starting 16 Feb 2015, you will be required to key in an  One-Time Password (OTP) when you make an online purchase at participating 3 Domain Secure (3D Secure) merchants using your  Citi Credit Card. A pop-up screen will appear, prompting you to key in the  One-Time Password (OTP) which will be sent to your mobile phone number registered in our system.

What is 3D Secure?
3D Secure is a security protocol used by banks worldwide to authenticate online card transactions. You can recognize 3D Secure merchants by the "Verified by Visa" or "MasterCard SecureCode" logos on the online merchant’s website.


  • Action Required:

    In order to continue enjoying online purchases at 3D Secure online merchants with your  Citi Credit Card , kindly provide us with your latest mobile phone number via Citibank Online or contact our 24-Hour CitiPhone Banking 69999, or 62 21 2529999.

FAQ
What is One Time Password (OTP)?
The mobile phone number shown on the screen is not my latest number. What should I do?
I have not received my OTP via SMS. What should I do?
Do I need to click any button to trigger the OTP via SMS?
How long is my OTP valid for?
How many time can I click on the Regenerate OTP?
What happens if I enter the wrong OTP?
Why is my online transaction did not require me to input OTP ?
How do I recognize which merchant participated in 3D Secure?
How to Use

Online Purchase using OTP

  • Do your usual online purchase at participating 3D Secure online merchant.
  • When doing payment, a pop-up screen will appear, prompting you to key in the OTP.
  • You will receive SMS containing OTP number.
  • Key in the OTP number into the pop-up screen and click on submit button.
  • If the transaction is approved, you will be revert to transaction confirmation page in online merchant website.
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