Citi Alert

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Citi Alert.

Instant notification of your account, via SMS.

Citi Alert

Do you need to instantly track and manage your accounts anytime, anywhere? Have a peace of mind with notifications from Citi Alert.

Right for you if:
SMS Alert
Right for you if:
  1. You need real-time information on your transactions.
  2. You need extra security and comfort regarding your financial activities.
  3. You want to monitor the activity of all of your Citibank accounts.
Benefits

Citi Alert will give you:

  • Free information directly to your mobile via SMS or email.
  • Automatic registration of services when you register your phone number while filling your account information.
  • Instant notification for every credit card transaction of more than IDR500,000 and ready credit transaction of more than IDR1,000,000*.
  • Information on current balance.
  • * Starting from 25 April 2012, you will automatically be registered for the Citi Alert for Ready Credit account, credit card and other banking services.
Features
Alert Description Banking Cards RC
Account Debit Alert* Banking account debit transaction alert for minimum amount of IDR1,000,000.
   
Account Credit Alert* Banking account credit transaction alert for minimum amount of IDR1,000,000.
   
ATM Cash Withdrawal or Debit Card Transaction* ATM cash withdrawal of amount IDR500,000 and above, and Debit Card transaction
   
Online Transfers* Online transfer debit alert for any amount
   
Credit Card/Ready Credit Transaction Alert* Credit card transaction alert for minimum amount of IDR500,000.

Ready credit transaction alert for minimum amount of IDR1,000,000.
 
80% Credit Limit Reached Alert Credit limit exceeding 80% alert    
Credit Card Payment Received Alert Credit Card payment received alert  
 
Credit Card Payment Due Alert Credit Card Credit payment received alert, which will be triggered 7 days before statement due date.  
 

*Mandatory alert which customer will be automatically registered to the alert.

FAQ
What is Citi Alert Service?

Citi Alert Service is instant notification service through SMS or e-mail for Citibank customers to keep them informed & updated on their credit card and banking transaction.

How can I start using Citi Alert Service?

Register online through Citibank Online

  1. Login to Citibank Online using your User ID and Password.
  2. Click on "My Profile" under "Services" on the top menu.
  3. Click on "Manage Alert" under "Citialert" on the left menu. You will need to enter One-Time PIN (OTP) to proceed.
  4. Click on "Edit Alert".
  5. Select the alerts that you would like to receive.
  6. Select how you would like to receive these alerts (e-mail / SMS text messages on mobile phone).

You also have the flexibility to subscribe or unsubscribe for any or all the alerts at any point in time.

When travelling abroad, will I still be able to receive the Alert Service on my mobile phone?

Yes. One of the benefits of this service is that you can still receive the notifications even when you are travelling out of the country. All you need to ensure is that you have a roaming facility with your mobile service provider.

What would this service cost me?

This service is made available to you absolutely FREE from Citibank. However, please check with your mobile provider for roaming charges when receiving SMS abroad.

Who is entitled to this service?

Citi Credit Card & Ready Cash account holder & Citibank Banking Account holder. Credit Card & Ready Cash account holder can enjoy the facility to get notified on information & the latest news on shopping, travelling, lifestyle, etc as well as on Citibank’s products, services and promotional programs. While Citibank Banking Account holders have the privileges to receive all of the above, in addition, they can also get timely information on their Citibank accounts and Citi Credit Card activities.

This service is made available to you absolutely FREE from Citibank. However, please check with your mobile provider for roaming charges when receiving SMS abroad.

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