Payment and Transfer

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Citibank Online.

Flexible fund transfer, anywhere, anytime.

Citibank Online. Transfer dana mudah dimana saja, kapan saja.

Move your money to domestic or international banks, without hassle and no charges.

Right for you if:
Right for you if:
  1. You want the flexibility and convenience of sending money anytime, anywhere.
  2. You do not have time to go to a Citibank branch.
  3. You need to send money to your loved ones or business partner.
Benefits

Enjoy convenience and flexibility for moving your money to domestic and international. It's quick, secure and no fees!

  • Real-time domestic transfer via ATM Bersama network1
  • Domestic transfer to banks in Indonesia via SKN (Clearing system)2
  • Real-time international transfer to other Citibank accounts in more than 25 countries with Citibank Global Transfer*3
  • International transfer to banks abroad using Telex4

*Participating countries on Citibank Global Transfer:

Australia India Taiwan
Bahrain IPB: Europe Turkey
Belgium Japan UAE
China Malaysia UK
Colombia Mexico US
Egypt Pakistan Vietnam
German Philippines
Greece Poland
Guam Singapore
Hong Kong Spain

1Transaction limit IDR10 million, daily limit IDR 25 million
2Transaction and daily limit IDR100 million,
3Transaction and daily limit USD9,999
4Transaction and daily limit USD9,999. Free transfer only for Citibank Outgoing Telex Fee.

How-to

Enjoy the flexibility of payment and transfer with your Citibank Debit Card.

For security reason, please register your Payee prior to transfer fund.

4 quick steps to create Citibank Online access:

  1. Click www.citibank.co.id/register and select your Citibank Debit card
  2. Enter your account information and personal details
  3. Enter the OTP you receive on your mobile phone via SMS
  4. Select your userID and password

For Citibank Online demo on registration or fund transfer, click here

Transaction Activation Code

Citibank now presents Transaction Activation Code (TAC), an additional security feature for fund transfer to third party via Citibank Online.

TAC is a 6 digit code to activate Fund Recipient that is just added in Citibank Online. You only need to activate fund recipient once.

After receiving TAC, you can activate the new Fund Recipient via Citibank Online in "Transfers & Payments" at "Activate Payee" sub menu.

TAC is needed to activate Fund Recipient :

  • Citibank customer in Indonesia
  • Rupiah Fund Recipient in other banks in Indonesia
  • Citibank customer in other countries (Citibank Global Transfer)
  • Other bank's customer in foreign currency - telegraphic transfer

TAC can be received through :

  • 24-Hour CitiPhone┬« Banking at 69999* or (021) 252 9999 detail
  • Email, to registered email address in Citibank system

Click here to find how to get TAC via 24-Hour CitiPhone® Banking.

If your email is not registered in our system yet, please contact 24-Hour CitiPhone® Banking to register.

* Direct from your mobile phone, without area code

FAQ
I've just changed my ATM PIN / CitiCard / Credit Card recently and then i cannot login, what should i do?

Click here to re-register ( Note: If you click, you also have to reset all your security question ) or click First time user

Step 1:

Enter your Citicard / Citibank Credit Card number, and your Account number, just as you use when you register your User ID and Password. For Citicard / Credit Card ATM PIN, use the most recent).



Step 2:

The system will immediately verify the data you have entered above, and if the data you enter is correct, then the User ID you will be shown on the next screen.

I have unintentionally left Citibank Online but I can't gain access immediately again. Why is that?

This is a security feature in the system that will prevent the unauthorized use of your session by anyone else. It will take about 5 minutes to clear your session before granting you access again.

I clicked on the 'x' box on the upper right corner of 'window' and I lost my connection. I tried connecting to Citibank Online but failed to do so. What should I do?

This is a security feature that will require you to exit by either clicking the 'X' box on the upper right corner of 'window' or the "Sign-Off" at the top right hand corner. In this instance, the system will take about 5 minutes to reconnect you again.

When I have a connection problem overseas, who can I contact?

You will have to call your local Internet Service Provider.

If I have problems with my Citibank Online transactions or access to whom can I request for assistance?

You may call our 24-Hour CitiPhone Banking and cite the relevant error codes where available. This will enable us to identify the problem and give you the necessary assistance.

I have problems accessing my internet, who should I contact for help?

You should approach your own Internet Service Provider for assistance.

I have encountered an error message mentioning JavaScript. What should I do?

You should follow the instructions provided on the JavaScript enabling page.

What should I do if I forget my CitiCard ATM PIN or Credit Card PIN?

To request for a new ATM PIN you can go to any of Citibank's brancheslocated in the Indonesia or request from our 24-hour CitiPhone Banking. To get a new Credit Card PIN simply call our
CitiPhone Banking 24 Jamand your new PIN be sent via mail.

Where can I obtain a copy of the terms and conditions governing the use of Citibank Online?

You can find the information after you input card number and ATM PIN or credit card PIN in the CitibankOnline.

I have no difficulty in accessing Citibank Online previously but I have tried several times today and they all failed. What can I do?

You may wish to follow these simple steps before trying to reconnect:

For Netscape Communicator 4.06 or higher.

  • Click on "Edit" and choose "Preferences"
  • Double-click on "Advanced"
  • Choose "Cache"
  • Click on both "Clear Memory Cache" and "Clear Disk Cache"
  • Click on "OK"
  • Close your browser

For Internet Explorer 4.01 or higher

  • Click on "View" and choose "Internet Options"
  • Click on "General"
  • Choose "Temporary Internet Files" and click on "Delete Files"
  • Click on "Yes" to confirm
  • Close your browser

Browser yang mendukung fitur-fitur Citibank Online

Web Browser Windows
ME
Windows
NT 4.0
Windows 2009
Professional
Windows
XP
Mac Os X
Internet Explorer 5.5  
Internet Explorer 6    
Netscape 7.x
Mozilla 1.5+      
Firefox    
Safari 1.x        

Now you are ready to reconnect again.

Terms and Conditions

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USE OF INFORMATION AND MATERIALS
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ADDITIONAL TERMS
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GOVERNING LAW
Use of this site shall be governed by all applicable laws and regulations of the Republic of Indonesia


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