Announcement

Hereby We inform you on the operational hours of CitiPhone Banking effective as of Monday, 22nd of March 2021,

• Citiphone Banking (021) 252 9999/1500335 and
  Live Chat : 08:00 – 20:00 WIB
• Send your message via Citi Message Center by signing in to Citibank Online.

You can still contact CitiPhone Banking at
(021) 252 9999/ 1500335, accessible for 24 hours only for emergency services as mentioned below:

• Reporting on Lost/Stolen Card, Card Blocking
• Issues with or Disputed Transaction
• Temporary Credit Limit Increase
• Issues with accessing Citibank Online or Citi Mobile
• PIN Reset
• Banking Transaction

Thank you for your attention.

Dear Customers,

In regards with bourse holiday in the related to Christimas 2020 and New Year 2021 Holdiay that falls in the following dates :

• 24 December 2020
• 25 December 2020
• 31 December 2020
• 1 January 2021

All mutual fund investment online service through Electronic Mutual Fund (EMF) perform on above dates will be executed in the next bourse day.

Thank you.

No.22/79/DKOM

SIARAN PERS

BankIndonesia (BI) menetapkan jadwal baru kegiatan operasional dan layanan publik mendukung optimalisasi penyelesaian transaksi keuangan Pemerintah khususnya terkait program Pemulihan Ekonomi Nasional (PEN), serta dalam rangkamengantisipasi transaksi pembayaran yang cenderung meningkat di penghujung tahun, terhitung mulai tanggal 2 November 2020 hingga pemberitahuan lebih lanjut. Penetapan jadwal tersebut merupakan upaya untuk mendorong pertumbuhan ekonomi melalui perpanjangan waktu layanan transaksi keuangan baik yang dilakukanoleh masyarakat, industri keuangan, serta Pemerintah. Untuk itu, diharapkan agar industri keuangan termasuk Penyelenggara Jasa Sistem Pembayaran (PJSP) dapat segera melakukan persiapan sistem dan kegiatan operasional yang diperlukan.

Selanjutnya dengan tetap memerhatikan aspek kemanusiaan dan kesehatan masyarakat dalam kondisi pandemi COVID-19 terkini serta mempertimbangkan hasil koordinasi dengan Otoritas Jasa Keuangan (OJK), kementerian/lembaga terkait dan pelaku industri keuangan, berikut jadwal kegiatan operasional dan layanan publik dimaksud :

A. Kegiatan operasional Sistem Bank Indonesia Real Time Gross Settlement(BI-RTGS), Bank Indonesia Scripless Securities Settlement System(BI-SSSS), dan Sistem Bank Indonesia Electronic Trading Platform(BI-ETP) menjadi sebagai berikut:

*Penyesuaian terhadap jadwal operasional dan layanan publik BI dibandingkan dengan periode sebelum 30 Maret 2020

B.KegiatanOperasional Sistem Kliring Nasional Bank Indonesia (SKNBI)

C.Layanan OperasionalKas

*Penyesuaian terhadap jadwal operasional dan layanan publik BI dibandingkan dengan periode sebelum 30 Maret 2020

D. Transaksi Operasi Moneter

1. Transaksi Operasi Moneter Rupiah

Note: W-Weekdan M-Month.
*Penyesuaian terhadap jadwal operasional dan layanan publik BI dibandingkan periode sebelum 30 Maret 2020

2. Transaksi Operasi Moneter Valas

Note: W Weekdan M Month.
*Penyesuaian terhadap jadwal operasional dan layanan publik BI dibandingkan periode sebelum 30 Maret 2020

Bank Indonesia mengimbau industri di sektor keuangan termasuk Penyelenggara Sistem Pembayaran (PJSP) dan Penyelenggara Jasa Pengolahan Uang Rupiah (PJPUR) untukmelakukan langkah-langkah yag diperlukan baik pada infrastruktur maupun mekanisme yang terkait dengan penetapan jadwal baru kegiatan operasional dan layanan publik tersebut sehingga layanan kepada pemangku kepentingan dan masyarakat tetap dapat berjalan aman dan lancar.

Adapun pelaksanaan kegiatan operasional di industri sektor keuangan termasuk PJSP dan PJPURmenjadi pertimbangan dan kewenangan masing-masinginstitusi. BI mengimbau industri keuangan termasuk PJSP dan PJPUR untuk tetap mendorong gaya hidup baru (new lifestyle) dalam melakukan kegiatan usahanya dengan selalu menerapkan protokol kesehatan dan pencegahan penyebaran COVID-19.

Bank Indonesia akan terus melakukan koordinasi dan sinergi dengan Pemerintah, otoritas, dan industri terkait dalam menempuh langkah-langkah kolektif untuk melakukan pemantauan, asesmen, pencegahan dan mitigasi implikasi penyebaran pandemi COVID-19.

Jakarta, 21 Oktober2020
Kepala Departemen Komunikasi
Onny Widjanarko
Direktur Eksekutif

Informasi tentang Bank Indonesia
Tel.021-131, email : bicara@bi.go.id

No.22/121/DPSP-GOSP-OSPR/SSK

Kepada : Seluruh Peserta SKNBI

Dari : Departemen Penyelenggaraan Sistem Pembayaran

Perihal : Reminder Hari Libur Operasional SKNBI Tanggal 28 s.d 30 Oktober 2020

Menunjuk admin message kami No.22/47/DPSP/Adm tanggal 30 April 2020, dengan ini kami informasikan kembali bahwa pada hari Rabu-Jumat, tanggal 28-30 Oktober 2020 merupakan hari lbur dan cuti bersama dalam rangka memperingati Maulid Nabi Muhammad SAW. Sehubungan dengan itu, layanan SKNBI pada tanggal dimaksud tidak beroperasi.

Apabila terdapat hal-hal yang perlu dikonfirmasi, dapat menghubungi Helpdesk SPBI di nomor telepon 021-2981 8888 atau melalui email helpdeskspbi@bi.go.id.

Demikian agar maklum.
Jakarta, 21 Oktober 2020
KEPALA DEPARTEMEN PENYELENGGARAAN
SISTEM PEMBAYARAN,
Pungky Purnomo Wibowo
Direktur Eksekutif

Dear Valued Customers,

Thank you for choosing Citibank, N.A. Indonesia as your trusted banking partner.

Effective 17 July 2020, there are changes to the Terms and Conditions on the Time Deposit Opening Form and Time Deposit Termination form. You can see the latest forms along with the Terms and Conditions in the links provided below.

Time Deposit Opening Form :
www.citibank.co.id/TD-opening-form

Time Deposit Termination Form :
www.citibank.co.id/TD-termination-form

For further information, you can contact CitiPhone Banking (021) 252-9999 at 08.00 - 20.00 WIB.

Regards,
Citibank, N.A., Indonesia

Please be advised that starting May 1, 2020, the following adjustments will be effective for Citi Credit Cards in accordance with the Central Bank's policy:

1. Interest rate for retail and cash advance transactions will be 2% per month or 24% per annum
2. Late Fee will be temporarily decreased to 1% of Total Bill, maximum Rp100.000,- until December 31, 2020.
3. Minimum Due calculation will be temporarily reduced to 5% of total bill until December 31, 2020. This change will apply for billing statements printed starting May 1, 2020.

Thus, Citi Credit Card's minimum due calculation becomes:

1. For Total Bill > Rp50.000,- or Rp100.000,- (for Citi Prestige, Citi Platinum, Citi PremierMiles, and Garuda Indonesia Citi Card), minimum due is the highest amount of the three calculations below:
   1. Total of (1% x retail transaction and cash advance principal) + Administration fee + Interest + Monthly Installment + Past Due OR
   2. 5% of Total Bill + Past Due, OR
   3. Rp50.000,- or Rp100.000,- (for Citi Prestige, Citi Platinum, Citi PremierMiles and Garuda Indonesia Citi Card) + Past Due
2. For Total Bill < Rp50.000,- or Rp100.000,- (for Citi Prestige, Citi Platinum, Citi PremierMiles, and Garuda Indonesia Citi Card), minimum due equals to total bill.

It is strongly recommended to pay more than the Minimum Due in order to reduce the interest charge.

Frequently Asked Questions

Q: Will the interest rate reduction for Citi Credit Card be valid permanently?
A: Interest rate reduction for Citi Credit Card to 2% per month or 24% per annum is valid from May 1, 2020 until further notice from Bank of Indonesia.

Q: How the interest is calculated in my billing statement if my cycle date is May 7, 2020?
A: Credit card interest is calculated daily using interest rate that is valid on the given date. Hence, daily interest calculation starting May 1 will use the interest rate of 24% per annum. Daily interest calculated before May 1 will use interest rate that is valid at that time, which is 26.95% per annum.

Q: Are the changes for interest rate, temporary changes for late fee and minimum due calculation valid for Citibank Ready Credit as well?
A: Bank of Indonesia policy governs credit card business. Hence, there are no changes for Citibank Ready Credit.

Dear Valued Customers,

Thank you for choosing Citibank, N.A. Indonesia as your trusted banking partner.

Effective 1 May 2020, your daily transaction limit in merchants for Citibank Mastercard Debit Card would be :

Change on new daily account limit in POS/Online merchants only applied automatically for new customers (as of 1 May 2020). Visit nearest Citibank branch or contact CitiPhone (021) 252-9999 at 08.00 - 20.00 WIB for :

• Applying daily account limit renewal for Customers which already have Citibank Mastercard Debit Card
• Increasing daily account limit up to IDR100 Million (for Citibanking, Citi Priority and Citigold customers).

Dear Sir/Madam,

Thank you for trusting Citibank, N.A., Indonesia as your banking partner.

Effective April 1^st 2021, there are changes to the Terms and Conditions on the Account Opening form.
Please see the latest form along with the Terms and Conditions in the link provided below.

Account Opening form
www.citibank.co.id/acc-opening-form

For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 at 07.00 – 18.00 WIB.

Regards,
Citibank, N.A., Indonesia

In regards to the latest iOS 13 release from Apple, users of iPhone 5C and the previous generation can still access Citi Mobile® until October 31, 2019. If you are using iPhone 5S and the later generation, you can access Citi Mobile® App with the new iOS 13.

For further information, please contact CitiPhone Banking at 021-2529999.

Thank you for choosing Citibank N.A. Indonesia as your banking partner.

As part of our commitment to serve you better, we would like to inform you information regarding funds transfer via SKN effective 1 September 2019.

1. Maximum transaction amount per day for SKN fund transfers through Citibank Online, Citi Mobile, and Teller will be Rp1.000.000.000. 0

   Channel	Before 1 September 2019	Effective 1 September 2019
   Teller*	Rp500.000.000	Rp1.000.000.000
   Citi Mobile**
   Citibank Online**
   ATM	Rp50.000.000	Rp50.000.000

   *For SKN transaction in Teller, limit of Rp1.000.000.000 is the limit per transaction, while there is no limit per account per day for SKN transaction in Teller.

   ** For SKN transaction in Citi Mobile & Citibank Online, limit of Rp1.000.000.000 is the limit per account per day, while limit per transaction remains at Rp500.000.000.

2. SKN transfer fee via Teller changed from Rp5.000 to Rp3.500 per transaction.
   *Fund transfer service fee charged by BI to Citibank has changed from Rp1000 to Rp600 per transaction.

   *Transfer of SKN funds via Citibank Online, Citi Mobile and ATM is free of charge

   Channel	Previous SKN Transfer Fee	SKN Transfer Fee Effective 1 September 2019
   Teller	Rp5.000	Rp3.500
   Citi Mobile	Free of charge
   Citibank Online
   ATM

   For more information, you can visit the Citibank branch office or contact Citiphone Banking (021) 252-9999 from
   07.00 - 22.00 WIB.

Thank you for choosing Citibank N.A. Indonesia as your banking partner.

We would like to inform you of the changes in savings interest rate for AUD and NZD currencies to 0%, effective 21st October 2019.

The scheme as follows:

For more information, you can visit the Citibank branch office or contact Citiphone Banking (021) 252-9999 from 07.00 - 22.00 WIB.

Thank you for choosing Citibank N.A. Indonesia as your trusted banking partner.

Effective October 18, 2019, there are changes to the Terms and Conditions on the Time Deposit Termination form, Time Deposit Opening form, and the Additional Account Opening form.

You can see the latest form along with the Terms and Conditions in the link provided below.

For further information, you can visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999 at 07.00 - 22.00 WIB.

Regards,

Citibank N.A., Indonesia

In accordance to the announcement by Bank Indonesia on clearing activities and bourse holiday during public holiday on June 3-7, 2019, any clearing transaction through Citibank Online and Citi Mobile, and all online mutual fund investment transactions through Electronic Mutual Fund (EMF) during the holiday will be processed June 10, 2019.

www.citibank.co.id/biayanotif

Perubahan fitur Citi Rewards Point di Kartu Debet Citibank

^*Hubungi Relationship Manager anda atau kunjungi cabang Citibank terdekat.

^**Penukaran hanya dapat dilakukan melalui Citiphone dan Citibank Online

Klik di sini untuk info lebih lanjut mengenai Kartu Debet Citibank

Dear Valued Customer,

Starting February 11, 2019, fee applies for mutual fund switching transaction through e-Mutual Fund (internet banking) changed from 1% (one percent) to 0.5% (zero point five percent)^*

^*Only applies for mutual fund with current switching fee of 1%. Transaction fee and other fees applied for investor depends on each of the mutual fund products. Fee details can be found in Prospectus/Fund Fact Sheet of each mutual funds

Dear Valued Customer,

Related to Regular Investment Plan (RIP) service, we would like to announce few provision as per below:

1. Starting 01 February, 2019, Regular Investment Plan (RIP) will change name to be Customer Investment Plan (CIP)
2. CIP transaction can only be debited if you have a valid Risk Profile. Your Risk Profile applies for 2 (two) years

For further information, you may contact your Relationship Manager or visit the nearest branch.

Thank you.

Nasabah Yth,

Dalam rangka penerapan Anti pencucian Uang dan Pencegahan Pendanaan Teriorisme (APU PPT), terdapat perubahan Syarat dan Ketentuan Citibank Ready Credit pasal 5.3.h dan pada Kartu Kredit Citi pada pasal 6.6 mengenai pembayaran.

Untuk info lebih lanjut, klik di sini.

Dear Valued Customer,

For better security and usage of your Citi Debit Card & Citi Credit Card, starting 20 August 2018 PIN changed & creation can only be done through Citi Mobile or Citibank Online in www.citibank.co.id.

For further information, contact us through Live chat in www.citibank.co.id/chat

Dear valued customer,

Please be informed from May 10, 2018 the following banking transactions will only be available on Citi Mobile® App, Citibank Online, Citi Cash Deposit Machine and ATMs.

Branchless transactions effective dates:

Funds transfer via Citibank Online or Citi Mobile is free with the following limits for each transaction:

^Countries participating in Global Funds Transfer:

Teller and customer services will continue to be available for your other banking needs. Our staff at the branches are always available to assist you to perform transactions via digital self-serve channels.

For a seamless banking experience, please download Citi Mobile here.

Regards,
Citibank N.A., Indonesia

Dear Valued Customer,

On Dec 4th, 2017, Bank Indonesia has implemented National Payment Gateway (NPG) system to support transaction payment process in Indonesia.

The NPG system integrates all payment channels processing that facilitate electronic transaction and ensures the transactions occurring in Indonesia domain are processed domestically. Under the NPG scheme and referring to Article 43 of the Board of Governor Regulation No. 19 / 10 / PADG / 2017 dated September 20, 2017 a National logo debit card will be launched as part of National Branding initiative and to further support domestic transaction using NPG system

Citibank will support the issuance of National Logo Debit Card as part of National Payment Gateway scheme led by Bank Indonesia.

The National Logo debit card facilitates interoperability, interconnectedness, supports national sovereignty and makes domestic transactions safe and efficient.

Dear Valued Customer,

Starting January 2018, in accordance with IRS (Internal Revenue Services) provision, there is a change on backup withholding rate for U.S. Person from 28% to 24%. U S Person that will be a subject to this backup withholding is US person who fulfilling one of these conditions :

• The U.S. person has not provided its TIN in the manner required,
• The IRS notifies you that the TIN furnished by the payee is incorrect,
• The U.S. person has not submitted FATCA supporting document

In order to avoid this backup withholding tax above, U.S. Person are expected to complete the W-9 form correctly and completely. An example of the W9 form can be found at http://www.irs.gov/formspubs/index.html.

Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information

Dear Valued Citibank Customers,

We would like to inform that effective by January 15, 2018, the Cut-Off Time (COT) of Cheque Clearing at Teller Counter for Jakarta Area has changed as below:

*The change is applicable for Jakarta only

For further info, please contact Citiphone 69999 or LiveChat facility in Citibank Online.

Thank you for your attention and cooperation.

Warm Regards,
Citibank N.A., Indonesia

Dear Valued Customer,

Effective April 1, 2017 in accordance with Bank Indonesia Regulation No. 18/41 / PBI / 2016 there are some changes in the provisions of Bilyet Giro as follows:

• 1. The validity period of New Bilyet Giro is 70 days from the withdrawal date.
• 2. The old format of Bilyet Giro with withdrawal date before April, 1 2017 may still be used and valid until December 31, 2017 with the validity of period is 70 days and 6 months.
• 3. Bilyet Giro with old format and the date of withdrawal is on April 1, 2017 and onwards, shall adhere the validity period of 70 days from the withdrawal date.
• 4. Maximum Warkat Debit value for Bilyet Giro through SKNBI is amount to Rp500,000,000, - (five hundred million rupiah).

Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information

Pursuant to the Bank Indonesia Circular Letter No 18/23/DSta/2016 regarding: Monitoring of Foreign Exchange Movement between Bank and Customer, hence bank is required to regulate any outgoing overseas transaction with value above USD100,000 or equivalent. For this transaction, Customer must complete Foreign Exchange Payment-Receipts Activities Monitoring form and submit relevant underlying documents* related to the outgoing overseas transaction.
This regulation is effective starting 7 November 2016.

* Supporting document is relevant document that contain information related to the purpose of the Outgoing Transfer: Invoice, Purchase Order, Agreement, Proof of Payment, Statement Letter etc as stated in Bank Indonesia’s circulation letter.

It is our commitment to provide the best financial products and services to our customers. In regards to the recent issuance of Ministry of Finance Regulation No. 39/PMK.03/2016 on mandatory reporting of cardholders’ information and transaction data by credit card issuers, Citibank will comply with the regulation. Click here for more info.

IMPORTANT NOTICE

For continuous communication and to avoid Citi Credit Card or Citi Ready Credit abuse, please update your personal and employment data as follows:

• 1. Call CitiPhone Banking at (021) 252-9999 via mobile phone.
• 2. After that, send the latest copy of ID/Tax ID (NPWP)/Income Data and Citi Credit Card number via fax to (021) 5794 7598 or via e-mail to edocument@citi.com with subject : Data Update.
• 3. It is important to note that the income and Tax ID (NPWP) data updating are also required to increase the limit in Credit / Credit Limit Combined
• 4. If there is no notification on the update of personal data, employment and Tax ID (NPWP) within 5 business days since document is received; personal data, employment and Tax ID (NPWP) that currently recorded in Citibank internal system considered as accurate and no change
• 5. Report immediately in case of lost and/or stolen card to the Banking service.
• 6. Make sure address listed is the correct address complete with postal code. If there is any changes of address, please contact Banking service.
• 7. If you have not received your billing statement in 7 days before the due date, please contact Banking Service.

Dear valued Citibank customers,

Please be informed effective as per August 3, 2015 there will be changes in Foreign Exchange withdrawal fees.

Foreign Exchange withdrawal fees are as follows:

Dear Valued Citibank Customers,

In accordance with the issuance of BI Regulation No. 17/3/PBI/2015 regarding Obligation to Use Rupiah in the Territory of the Unitary State of the Republic of Indonesia, starting July 1, 2015, for every transactions in foreign currency, Customers are required to state the underlying transactions in the transfer/ transaction form.

Thank you for your support and trust for banking with us.

Dear valued Citibank customers:

Citibank N.A. Indonesia is included in the guarantee program by Indonesia Deposit Insurance Corporation: (Lembaga Penjamin Simpanan - LPS)

If the interest and deposit nominal in Citibank exceed the interest rate and nominal determined by Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan – LPS), then the Deposit is not included in deposit insurance program by LPS.

For more information please contact your Relationship Manager.

*Source: Website Lembaga Penjamin Simpanan (http://www.lps.go.id)

Dear valued customer,

Please be informed effective as per March 5, 2018 there will be changes in service fee as follow :

Regards,

Citibank N.A., Indonesia

Dear Valued Customer,

In accordance with Surat Edaran Bank Indonesia (SEBI) No 17/30/DPSP, hereby we would like to inform that effective 1 July 2016, there will be amendments as follow:

1. RTGS-BI fee charged by Bank to Customer is Rp35.000,- per transaction
2. Fund transfer through BI-RTGS System will be applied for amount above Rp100.000.000,-
3. Fund transfer through SKN-BI System is applied for any amount up to Rp500.000.000,-

Top Up your fund in Citibank Products and Enjoy Citi Rewards Points up to IDR50 million.

Updates on saving interest rate table as follow :

For further info, please contact Citiphone 69999 from 07.00 – 22.00 or LiveChat facility in Citibank Online.

Warm Regards,
Citibank N.A., Indonesia