Announcement

Dear Sir/Madam,

Thank you for trusting Citibank, N.A., Indonesia as your banking partner.

Align with letter from Bank Indonesia No. 23/164/DKom, in regards to temporary adjustment of Cash Withdrawal Limit through Chip-Technology ATM to Rp20.000.000 which effective since 12 July to 30 September 2021, we hereby inform you that effective 1 October 2021, there will be a re-adjustment of the cash withdrawal limit in ATM through Chip technology ATM to Rp15.000.000 (Fifteen Million Rupiah) in each account within 1 (one) day.

For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 during operating hour.

Regards,
Citibank, N.A., Indonesia

Dear Citi Credit Card holders,

There will be an update on your Citi Credit Card Terms and Conditions in point 6.1 regarding eStatement as below:

6.1 Citibank will issue monthly eStatement that can be viewed or downloaded through Citi Mobile App or Citibank Online and sends notifications via email to the email address recorded in the Citibank administration system when the eStatement is available.

For Customers who are not been able to view the billing statement through the Citi Mobile App or Citibank Online, Citibank will send the eStatement by post or other media to the cardholder’s address recorded in the Citibank administration system including if the customer chooses to receive the Billing Sheet with the desired method and recorded at Citibank system.

Click here to see updated Terms and Conditions.

No.23/164/DKom

SIARAN PERS

Bank Indonesia menetapkan penyesuaian sementara batas maksimal nilai nominal dana untuk penarikan tunai melalui mesin ATM yang menggunakan teknologi chip, berlaku sejak tanggal 12 Juli 2021 sampai dengan 30 September 2021. Hal ini dilakukan dalam rangka mendukung kebijakan Pemerintah terkait Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) Darurat guna menekan laju COVID-19. Adapun detail penyesuaian batas penarikan tunai tersebut adalah sebagai berikut:

1. Menaikkan batas maksimal nilai nominal dana untuk penarikan tunai melalui mesin ATM dari Rp15.000.000,00 (lima belas juta rupiah) menjadi Rp20.000.000,00 (dua puluh juta rupiah) tiap rekening dalam 1 (satu) hari untuk kartu ATM yang menggunakan teknologi chip.
2. Kenaikan batas maksimal nilai nominal dana untuk penarikan tunai menggunakan kartu ATM dengan teknologi chip pada butir 1 hanya berlaku untuk mesin ATM dengan teknologi chip. Dalam hal ini BI telah menghimbau bank untuk mempublikasikan kepada masyarakat daftar lokasi ATM yang dapat melakukan penarikan tunai dengan limit baru.

Selanjutnya, guna menjaga dan menjalankan keberlangsungan pelaksanaan tugas dan layanan publik yang mengedepankan keamanan dan keselamatan masyarakat, BI terus melakukan koordinasi dan sinergi dengan Pemerintah dan otoritas terkait termasuk asosiasi industri dalam menempuh langkah-langkah kolektif untuk melakukan pemantauan, asesmen, pencegahan, dan mitigasi implikasi penyebaran Covid-19.

BI mengajak masyarakat untuk senantiasa menerapkan protokol kesehatan dengan memberlakukan 6M, yaitu memakai masker, mencuci tangan, menjaga jarak, menjauhi kerumunan, membatasi mobilitas, dan menghindari makan bersama. Serta menggunakan pembayaran nontunai/QR Code Indonesian Standard (QRIS).

Jakarta, 8 Juli 2021
Kepala Departemen Komunikasi
Erwin Haryono
Direktur Eksekutif
Informasi tentang Bank Indonesia
Tel.021-131, email : bicara@bi.go.id

Dear Sir/Madam,

Thank you for trusting Citibank, N.A., Indonesia as your banking partner.

Effective August 20, 2021, there are changes to the Terms and Conditions on the Account Opening form.
Please see the latest form along with the Terms and Conditions in the link provided below.

Account Opening form
www.citibank.co.id/acc-opening-form

For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 at
operating hour.

Regards,
Citibank, N.A., Indonesia

Dear Sir/Madam

Thank you for choosing Citibank, N.A., Indonesia as your banking partner.

Effective July 18th 2021, there are changes to the Terms and Conditions for Citibank Debit Card. Latest addition to the Terms and Conditions may be found below.

1. Debit cardholder can authorize another party to debit your Citibank Debit Card Account using your Card number and expiry date. This is called a Recurring Card Instruction.
2. In the event that Cardholder has provided Recurring Card Instructions to a merchant or service provider, Cardholder will need to contact merchant or service provider to request a cancellation. It is suggested that Cardholder perform this at least fifteen calendar days prior to the next scheduled payment. Until Cardholder cancels his/her authority, the merchant or service provider has the right to request Citibank to debit the Debit Card and Citibank is obliged to process this request.
3. After cancellation, Cardholder is responsible for reinstating any Recurring Card Instructions.
4. Please retain a copy of any Recurring Card Instruction request to make future changes or cancellations to a merchant or a service provider. Cardholder may challenge a transaction if a merchant or a service provider has not acted in accordance with Cardholder’s instructions.
5. If the Debit Card number is changed, for example as a result of a lost or renewal or replacement of a card, Cardholder must contact the merchant or service provider to cancel or change the details of any Recurring Card Instructions. Unless Cardholder has cancelled or changed the details, Cardholder authorizes Citibank to:
   1. Provide Cardholder’s replacement Card details to update the instructions.
   2. Apply the Recurring Card Instruction to the new Card. Therefore, Cardholder’s account will continue to be debited in accordance with the existing instruction using the new Card number and expiry date, unless Cardholder opt out of this feature by contacting CitiPhone Banking at (021) 2529999 or 1500-335.
6. Before each Recurring Card Instruction, Cardholder must ensure that there is available fund under the Card Account to enable the payment to be made.
7. Citibank may refuse to act on any Recurring Card Instruction or any request to set up, change or cancel a Recurring Card Instruction if there is a dispute between Cardholder and the merchant or service provider.

For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 at 8 AM – 8 PM (Western Indonesia Time).

Regards,
Citibank, N.A., Indonesia

Hereby We inform you on the operational hours of CitiPhone Banking effective as of Monday, 22nd of March 2021,

• Citiphone Banking (021) 252 9999/1500335 and
  Live Chat : 08:00 – 20:00 WIB
• Send your message via Citi Message Center by signing in to Citibank Online.

You can still contact CitiPhone Banking at
(021) 252 9999/ 1500335, accessible for 24 hours only for emergency services as mentioned below:

• Reporting on Lost/Stolen Card, Card Blocking
• Issues with or Disputed Transaction
• Temporary Credit Limit Increase
• Issues with accessing Citibank Online or Citi Mobile
• PIN Reset
• Banking Transaction

Thank you for your attention.

Dear Valued Customer,

Related to the bourse holidays during Ied Holiday on 12 – 14 May 2021, all online mutual fund investment transactions through Electronic Mutual Fund (EMF) during that period will be executed on May 17, 2021.

Thank you.

No.23/154/DKom

SIARAN PERS

Dalam rangka mendukung kebijakan Pemerintah terkait pengetatan Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) guna menekan laju Covid-19, Bank Indonesia (BI) menyesuaikan kegiatan operasional dan layanan publik sebagai berikut:

A. Layanan Kas

B. Kegiatan operasional Sistem Bank Indonesia Real Time Gross Settlement (BI-RTGS), Bank Indonesia Scripless Securities Settlement System (BI-SSSS), dan Bank Indonesia Electronic Trading Platform (BI-ETP)

C. Kegiatan Operasional Sistem Kliring Nasional Bank Indonesia (SKNBI)
Layanan Transfer Dana

D.Transaksi Operasi Moneter Rupiah dan Valas

i) Transaksi Operasi Moneter Rupiah

ii) Transaksi Operasi Moneter Valas

E. Jadwal Publikasi Referensi Kurs dan Suku Bunga
Jadwal Publikasi Jakarta Interbank Spot Dollar Rate (JISDOR), Jakarta Interbank Offered Rate (JIBOR) dan Indonesia Overnight Index Average (IndONIA) tetap atau tidak berubah.

F. Batas Waktu Pelaporan kepada Bank Indonesia

1. Penyesuaian tahapan implementasi Laporan Bank Umum Terintegrasi (LBUT), yang meliputi:

   - Penyampaian LBUT dan laporan existing secara paralel (parallel run) diperpanjang sampai dengan data akhir Desember 2021, sehingga implementasi LBUT secara penuh dilakukan sejak data Januari 2022;
   - Pemberitahuan tertulis bagi bank yang terlambat dan tidak menyampaikan laporan yang berlaku di periode parallel run diperpanjang sampai dengan data akhir Desember 2021.

2. Untuk laporan lainnya, batas waktu pelaporan pada periode pandemi Covid-19 tetap mengikuti batas waktu pelaporan yang berlaku saat ini.

Untuk itu, diharapkan agar industri keuangan termasuk Penyedia Jasa Pembayaran (PJP) dan Penyelenggara Infrastruktur Sistem Pembayaran (PIP) dapat segera melakukan persiapan sistem dan kegiatan operasional yang diperlukan. Selanjutnya, guna menjaga dan menjalankan keberlangsungan pelaksanaan tugas dan layanan publik yang mengedepankan keamanan dan keselamatan masyarakat, BI terus melakukan koordinasi dan sinergi dengan Pemerintah dan otoritas terkait dalam menempuh langkah-langkah kolektif untuk melakukan pemantauan, asesmen, pencegahan dan mitigasi implikasi penyebaran Covid-19.

BI mengajak masyarakat untuk senantiasa menerapkan protokol kesehatan dengan memberlakukan 6M, yaitu memakai masker, mencuci tangan, menjaga jarak, menjauhi kerumunan, membatasi mobilitas, dan menggunakan pembayaran nontunai/QR Code Indonesian Standard (QRIS).

Jakarta, 28 Juni 2021
Kepala Departemen Komunikasi
Erwin Haryono
Direktur Eksekutif

Dear Valued Citi Credit Cardholders,

As per BI regulation, the following changes to Citi Credit Card will be effective starting 1 Jul 2021:

Retail and cash advance interest will become 1.75% per month or 21% per year

Late fee of 1% from Total Balance, maximum IDR 100,000 is extended until 31 Dec 2021

Please ensure payment of at least Minimum Amount Due is done before Payment Due Date and payment must be posted to credit card at the latest on the Payment Due Date to avoid late fee charges.

Dear Valued Customers,

Thank you for choosing Citibank, N.A. Indonesia as your trusted banking partner.

Effective 1 May 2020, your daily transaction limit in merchants for Citibank Mastercard Debit Card would be :

Change on new daily account limit in POS/Online merchants only applied automatically for new customers (as of 1 May 2020). Visit nearest Citibank branch or contact CitiPhone (021) 252-9999 at 08.00 - 20.00 WIB for :

• Applying daily account limit renewal for Customers which already have Citibank Mastercard Debit Card
• Increasing daily account limit up to IDR100 Million (for Citibanking, Citi Priority and Citigold customers).

In regards to the latest iOS 13 release from Apple, users of iPhone 5C and the previous generation can still access Citi Mobile® until October 31, 2019. If you are using iPhone 5S and the later generation, you can access Citi Mobile® App with the new iOS 13.

For further information, please contact CitiPhone Banking at 021-2529999.

Thank you for choosing Citibank N.A. Indonesia as your banking partner.

As part of our commitment to serve you better, we would like to inform you information regarding funds transfer via SKN effective 1 September 2019.

1. Maximum transaction amount per day for SKN fund transfers through Citibank Online, Citi Mobile, and Teller

   Channel	Before 1 September 2019	Effective 1 September 2019
   Teller*	Rp500.000.000	Rp1.000.000.000
   Citi Mobile**		Rp999.999.999
   Citibank Online**
   ATM	Rp50.000.000	Rp50.000.000

   *For SKN transaction in Teller, limit of Rp1.000.000.000 is the limit per transaction, while there is no limit per account per day for SKN transaction in Teller.

   ** For SKN transaction in Citi Mobile & Citibank Online, limit of Rp999.999.999 is the limit per account per day, while limit per transaction remains at Rp500.000.000.

2. SKN transfer fee via Teller changed from Rp3.500 to Rp2.900 per transaction.
   *Fund transfer service fee charged by BI to Citibank has changed from Rp1000 to Rp600 per transaction.

   *Transfer of SKN funds via Citibank Online, Citi Mobile and ATM is free of charge

   Channel	Previous SKN Transfer Fee	SKN Transfer Fee Effective 1 September 2019
   Teller	Rp3.500	Rp2.900
   Citi Mobile	Free of charge
   Citibank Online
   ATM

   For more information, you can visit the Citibank branch office or contact Citiphone Banking
   (021) 252-9999/1500-335 during operational hour.

Thank you for choosing Citibank N.A. Indonesia as your banking partner.

We would like to inform you of the changes in savings interest rate for AUD and NZD currencies to 0%, effective 21st October 2019.

The scheme as follows:

For more information, you can visit the Citibank branch office or contact Citiphone Banking (021) 252-9999/1500-335 during operational hour.

In accordance to the announcement by Bank Indonesia on clearing activities and bourse holiday during public holiday on June 3-7, 2019, any clearing transaction through Citibank Online and Citi Mobile, and all online mutual fund investment transactions through Electronic Mutual Fund (EMF) during the holiday will be processed June 10, 2019.

www.citibank.co.id/biayanotif

Citi Rewards Point Feature in Citibank Debit Card

^*Please contact your Relationship Manager or visit the nearest Citibank branch office.

^**Redemption can only be done via Citiphone and Citibank Online

Click here for more information about Citibank Debit Card

Dear Valued Customer,

Starting February 11, 2019, fee applies for mutual fund switching transaction through e-Mutual Fund (internet banking) changed from 1% (one percent) to 0.5% (zero point five percent)^*

^*Only applies for mutual fund with current switching fee of 1%. Transaction fee and other fees applied for investor depends on each of the mutual fund products. Fee details can be found in Prospectus/Fund Fact Sheet of each mutual funds

Dear Valued Customer,

Related to Regular Investment Plan (RIP) service, we would like to announce few provision as per below:

1. Starting 01 February, 2019, Regular Investment Plan (RIP) will change name to be Customer Investment Plan (CIP)
2. CIP transaction can only be debited if you have a valid Risk Profile. Your Risk Profile applies for 2 (two) years

For further information, you may contact your Relationship Manager or visit the nearest branch.

Thank you.

Nasabah Yth,

Dalam rangka penerapan Anti pencucian Uang dan Pencegahan Pendanaan Teriorisme (APU PPT), terdapat perubahan Syarat dan Ketentuan Citibank Ready Credit pasal 5.3.h dan pada Kartu Kredit Citi pada pasal 6.6 mengenai pembayaran.

Untuk info lebih lanjut, klik di sini.

Dear Valued Customer,

For better security and usage of your Citi Debit Card & Citi Credit Card, starting 20 August 2018 PIN changed & creation can only be done through Citi Mobile or Citibank Online in www.citibank.co.id.

For further information, contact us through Live chat in www.citibank.co.id/chat

Dear valued customer,

Please be informed from May 10, 2018 the following banking transactions will only be available on Citi Mobile® App, Citibank Online, Citi Cash Deposit Machine and ATMs.

Branchless transactions effective dates:

Funds transfer via Citibank Online or Citi Mobile is free with the following limits for each transaction:

^Countries participating in Global Funds Transfer:

Teller and customer services will continue to be available for your other banking needs. Our staff at the branches are always available to assist you to perform transactions via digital self-serve channels.

For a seamless banking experience, please download Citi Mobile here.

Regards,
Citibank N.A., Indonesia

Dear Valued Customer,

On Dec 4th, 2017, Bank Indonesia has implemented National Payment Gateway (NPG) system to support transaction payment process in Indonesia.

The NPG system integrates all payment channels processing that facilitate electronic transaction and ensures the transactions occurring in Indonesia domain are processed domestically. Under the NPG scheme and referring to Article 43 of the Board of Governor Regulation No. 19 / 10 / PADG / 2017 dated September 20, 2017 a National logo debit card will be launched as part of National Branding initiative and to further support domestic transaction using NPG system

Citibank will support the issuance of National Logo Debit Card as part of National Payment Gateway scheme led by Bank Indonesia.

The National Logo debit card facilitates interoperability, interconnectedness, supports national sovereignty and makes domestic transactions safe and efficient.

Dear Valued Customer,

Starting January 2018, in accordance with IRS (Internal Revenue Services) provision, there is a change on backup withholding rate for U.S. Person from 28% to 24%. U S Person that will be a subject to this backup withholding is US person who fulfilling one of these conditions :

• The U.S. person has not provided its TIN in the manner required,
• The IRS notifies you that the TIN furnished by the payee is incorrect,
• The U.S. person has not submitted FATCA supporting document

In order to avoid this backup withholding tax above, U.S. Person are expected to complete the W-9 form correctly and completely. An example of the W9 form can be found at http://www.irs.gov/formspubs/index.html.

Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information

Dear Valued Citibank Customers,

We would like to inform that effective by January 15, 2018, the Cut-Off Time (COT) of Cheque Clearing at Teller Counter for Jakarta Area has changed as below:

*The change is applicable for Jakarta only

For further info, please contact Citiphone 69999 or LiveChat facility in Citibank Online.

Thank you for your attention and cooperation.

Warm Regards,
Citibank N.A., Indonesia

Dear Valued Customer,

Effective April 1, 2017 in accordance with Bank Indonesia Regulation No. 18/41 / PBI / 2016 there are some changes in the provisions of Bilyet Giro as follows:

• 1. The validity period of New Bilyet Giro is 70 days from the withdrawal date.
• 2. The old format of Bilyet Giro with withdrawal date before April, 1 2017 may still be used and valid until December 31, 2017 with the validity of period is 70 days and 6 months.
• 3. Bilyet Giro with old format and the date of withdrawal is on April 1, 2017 and onwards, shall adhere the validity period of 70 days from the withdrawal date.
• 4. Maximum Warkat Debit value for Bilyet Giro through SKNBI is amount to Rp500,000,000, - (five hundred million rupiah).

Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information

Pursuant to the Bank Indonesia Circular Letter No 18/23/DSta/2016 regarding: Monitoring of Foreign Exchange Movement between Bank and Customer, hence bank is required to regulate any outgoing overseas transaction with value above USD100,000 or equivalent. For this transaction, Customer must complete Foreign Exchange Payment-Receipts Activities Monitoring form and submit relevant underlying documents* related to the outgoing overseas transaction.
This regulation is effective starting 7 November 2016.

* Supporting document is relevant document that contain information related to the purpose of the Outgoing Transfer: Invoice, Purchase Order, Agreement, Proof of Payment, Statement Letter etc as stated in Bank Indonesia’s circulation letter.

It is our commitment to provide the best financial products and services to our customers. In regards to the recent issuance of Ministry of Finance Regulation No. 39/PMK.03/2016 on mandatory reporting of cardholders’ information and transaction data by credit card issuers, Citibank will comply with the regulation. Click here for more info.

IMPORTANT NOTICE

For continuous communication and to avoid Citi Credit Card or Citi Ready Credit abuse, please update your personal and employment data as follows:

• 1. Call CitiPhone Banking at (021) 252-9999.
• 2. After that, send the latest copy of ID/Tax ID (NPWP)/Income Data and Citi Credit Card number via fax to (021) 5794 7598 or via e-mail to edocument@citi.com with subject : Data Update.
• 3. It is important to note that the income and Tax ID (NPWP) data updating are also required to increase the limit in Credit / Credit Limit Combined
• 4. If there is no notification on the update of personal data, employment and Tax ID (NPWP) within 5 business days since document is received; personal data, employment and Tax ID (NPWP) that currently recorded in Citibank internal system considered as accurate and no change
• 5. Report immediately in case of lost and/or stolen card to the Banking service.
• 6. Make sure address listed is the correct address complete with postal code. If there is any changes of address, please contact Banking service.
• 7. If you have not received your billing statement in 7 days before the due date, please contact Banking Service.

Dear Valued Citibank Customers,

In accordance with the issuance of BI Regulation No. 17/3/PBI/2015 regarding Obligation to Use Rupiah in the Territory of the Unitary State of the Republic of Indonesia, starting July 1, 2015, for every transactions in foreign currency, Customers are required to state the underlying transactions in the transfer/ transaction form.

Thank you for your support and trust for banking with us.

Dear Valued Citibank Customers,

Citibank, N.A., Indonesia is included in the guarantee program by Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan – LPS)

If the interest and deposit amount in Citibank exceeded the maximum interest rate and guarantee amount determined by Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan – LPS), then the deposit is not included in deposit insurance program by LPS.

For more information please contact your Relationship Manager.

*Source : Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan) website (http://www.lps.go.id)