Important Notification

Transfer limits via Citibank Online and Citi Mobile

Dear Customer,

Please be informed that starting 1 October 2016, transfer limits via Citibank Online and Citi Mobile will be updated with below details:

Transfer to other banks in Indonesia Limit per Day Limit per Transaction
Real-time transfer via ATM Bersama network (including to BCA) Rp50.000.000 Rp25.000.000
Transfer via Clearing (SKN) Rp250.000.000 Rp100.000.000

Thank you for your support and trust for banking with us.

Ministry of Finance Regulation (PMK) 39/PMK.03/2016

It is our commitment to provide the best financial products and services to our customers. In regards to the recent issuance of Ministry of Finance Regulation No. 39/PMK.03/2016 on mandatory reporting of cardholders’ information and transaction data by credit card issuers, Citibank will comply with the regulation. Click here for more info.

Debit Card Daily Transaction Limit Changes

Dear valued Citibank customers,

Please be informed effective 14 December 2015, your Citibank Debit Card Daily Transaction Limit will be increased with details as follows.

Fitur/Layanan Citibanking Citigold
Debit Card Type Blue Gold
Daily Limit Transaction*) from Rp 5.000.000,- to Rp 10.000.000,- from 10.000.000,- to Rp 25.000.000,-

*) Incremental limit for daily transaction (POS Limit) adjustment should be done through 24-Hour CitiPhone Banking.

Enjoy various merchant offer, and Citi Rewards Points with your Citibank Debit Card.

Thank you for your support and trust for banking with us.

Personal & Employment Data Update


For continuous communication and to avoid Citi Credit Card or Citi Ready Credit abuse, please update your personal and employment data as follows:

  • 1. Call 24-Hours CitiPhone Banking at (021) 252 9999 or 69999 via mobile phone.
  • 2. After that, send the latest copy of ID/Tax ID (NPWP)/Income Data and Citi Credit Card number via fax to (021) 5794 7598 or via e-mail to with subject : Data Update.
  • 3. It is important to note that the income and Tax ID (NPWP) data updating are also required to increase the limit in Credit / Credit Limit Combined
  • 4. If there is no notification on the update of personal data, employment and Tax ID (NPWP) within 5 business days since document is received; personal data, employment and Tax ID (NPWP) that currently recorded in Citibank internal system considered as accurate and no change
  • 5. Report immediately in case of lost and/or stolen card to the 24-Hours CitiPhone Banking service.
  • 6. Make sure address listed is the correct address complete with postal code. If there is any changes of address, please contact 24-Hours CitiPhone Banking service.
  • 7. If you have not received your billing statement in 7 days before the due date, please contact 24-Hours CitiPhone Banking Service.

Referring to Circular Letter of Bank Indonesia No. 15/21/DPNP as of 2013 on the Implementation of Anti Money Laundering and Prevention of Terrorism Financing Programs for Commercial Banks, Banks must decline transaction, cancel transaction and/or close your Card if customers refuse to update the data.

Cash Withdrawal Fees in Foreign Exchange Currency

Dear valued Citibank customers,

Please be informed effective as per August 3, 2015 there will be changes in Foreign Exchange withdrawal fees.

Foreign Exchange withdrawal fees are as follows:

Cash Withdrawal in US Dollar Currency (per month) Citibanking Citigold
≤ USD10,000 Free Free
> USD10,000 - ≤ USD25,000 1% Free
> USD25,000 1% 1%
Obligation to Use Rupiah in Indonesia

Dear Valued Citibank Customers,

In accordance with the issuance of BI Regulation No. 17/3/PBI/2015 regarding Obligation to Use Rupiah in the Territory of the Unitary State of the Republic of Indonesia, starting July 1, 2015, for every transactions in foreign currency, Customers are required to state the underlying transactions in the transfer/ transaction form.

Thank you for your support and trust for banking with us.

ATMB Fee Changes

Dear Valued Customer,

Free maximum 10X transaction banking per day in ATM Bersama, the next transaction will be charged as follow:
Cash withdrawal IDR7,500
Transfer fund IDR6,500
Balance inquiry IDR4,000


Citibank N.A., Indonesia

Current LPS Regulations

Dear valued Citibank customers:

Citibank N.A. Indonesia is included in the guarantee program by Indonesia Deposit Insurance Corporation: (Lembaga Penjamin Simpanan - LPS)

LPS Deposit Insurance Rate*
IDR Foreign Currency
Interest rate 6,25% p.a. Interest rate 0.75% p.a.
Period: 15 September 2016 - 15 January 2017
Maximum nominal - IDR 2 Billion
(Since 13 October 2008)

If the interest and deposit nominal in Citibank exceed the interest rate and nominal determined by Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan – LPS), then the Deposit is not included in deposit insurance program by LPS.

For more information please contact your Relationship Manager.

*Source: Website Lembaga Penjamin Simpanan (

Update in Citibanking Minimum Balance and Service Fee of Maxi Save

Dear Valued Customer,

There are changes for Citibanking Minimum Balance and Service Fee of Citibanking Maxi Save as follow:
Citibanking Minimum Balance IDR50,000,000
Service Fee IDR100,000 per month
Citibanking Minimum Balance is the total monthly average balance per individual Customer (TRB = Total Relationship Balance), and Service Fee will only apply if Customer’s TRB is below Citibanking Minimum Balance.


Citibank N.A., Indonesia

Update in Service Fee

Dear valued customer,

Please be informed effective as per July 1, 2016 there will be changes in service fee as follow

No Fitur/Layanan Changes
Citibanking Citigold
1. Cash Withdrawal in other Foreign Currency via Teller (per month) (equivalent to)
≤USD 10,000 Free Free
>USD10,000>x ≤USD25,000 1% Free
>USD25,000 1% 1%
2. Cash Deposit in Foreign Exchange
In US Dollar currency or other currency, for condition that can
not be accepted by the marker and circular years from 1990 - 1995
0.5% 0.25%
3. Domestic Fund Transfer
Sistem Kliring Nasional (SKN) ≤ Rp 500 million via Citibank Online Free
Sistem Kliring Nasional (SKN) ≤ Rp 500 million via Teller Rp 5,000
RTGS > Rp 100 million Individual via Teller Rp 35,000
4. Correspondent bank’s fee for Foreign Fund Transfer Rp. 470,000,-
5. Collection
Domestic check clearing collection Rp. 20,000,- Free
Collection of check and bank drafts overseas, for
Citibank and non Citibank customer in rupiah currency
Rp. 50,000,- Rp 25,000
6. Transaction Data
Current Month Statement via CPO (Citiphone Officer) Rp 15,000 Free
Last 3 – 12 months via AVR Rp 5,000 Free
Last 3 – 12 months via CPO Rp 50,000 Free
7. Request for Transaction Copy
≤ 3 months via CPO Rp 20,000 Free
> 3 months via CPO Rp 40,000 Free
8. Fund Transfer Return Process Rp 270,000


Citibank N.A., Indonesia

Changes of Provision for Domestic Fund Transfer

Dear Valued Customer,

In accordance with Surat Edaran Bank Indonesia (SEBI) No 17/30/DPSP, hereby we would like to inform that effective 1 July 2016, there will be amendments as follow:

  1. RTGS-BI fee charged by Bank to Customer is Rp35.000,- per transaction
  2. Fund transfer through BI-RTGS System will be applied for amount above Rp100.000.000,-
  3. Fund transfer through SKN-BI System is applied for any amount up to Rp500.000.000,-

Citibank N.A., Indonesia