Dear Sir/Madam,
Thank you for choosing Citibank N.A., Indonesia as your banking partner.
Effective December 31st, 2022, there are changes on the Terms and Conditions of the Account Opening and Operation Form for Individual Customer.
Please see the latest Form along with the Terms and Conditions on the following link below.
www.citibank.co.id/acc-opening-form/
For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 during operational hour.
Regards,
Citibank N.A., Indonesia
Thank you for choosing Citibank N.A., Indonesia (“Citibank”) as your trusted banking partner.
In regards to change of Citibank’s business strategy, we would like to inform that Dual Currency Account Product will no longer be available starting date 15 December 2022.
For more information, you can visit Citibank branch offices or call Citiphone Banking 021-2529999/1500-335 at operating hours 08.00 – 20.00 WIB.
Best regards,
Citibank, N.A., Indonesia
Dear Valued Customer,
Thank you for choosing Citibank N.A., Indonesia as your trusted banking partner.
We would like to inform you that effective on January 31st, 2023, Global access service features to be discontinued are as follow:
For further information regarding the changes mentioned above, you may contact your Relationship Manager, visit the nearest Citibank branch office in Indonesia or call CitiPhone (021) 5296-2929/1500-335 during operating hours.
Enjoy the convenience of your banking transactions through our digital channel services that you can access anytime and anywhere. Through Citibank Online and Citi Mobile® App you can make banking transactions or interact via Live Chat with your Relationship Manager.
Thank you for your attention and cooperation.
Best regards,
Citibank, N.A., Indonesia
Dear Sir/Madam,
Thank you for choosing Citibank, N.A., Indonesia (“Citibank”) as your trusted banking partner.
In regards to the transfer of Citi’s consumer banking business, there have been changes to cheque and bilyet giro product and service. You can still use the cheque book and bilyet giro printed by Citibank until December 31, 2022. The validity period for the encashment of cheque and bilyet giro is 6 (six) months after the check and bilyet giro is issued.
We will still serve the use of checks and bilyet giro issued by other banks.
For more information, you can visit Citibank branch offices or call Citiphone Banking 021-2529999/1500-335 at operating hours 08.00 – 20.00 WIB.
Best regards,
Citibank, N.A., Indonesia
Dear Valued Customers,
Thank you for trusting Citibank, N.A., Indonesia as your banking partner.
Effective September 15, 2022, there are changes to the Deposit Account Opening Terms and Conditions.
Please see the latest Terms and Conditions in the link provided below.
Deposit Account Opening Terms and Conditions
For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 at operational hour.
Regards,
Citibank, N.A., Indonesia
Dear Valued Clients,
Thank you for banking with Institutional Clients Group, Citibank, N.A. Indonesia (“Citi”) and your trust in our products and services.
We would like to inform you that we will be relocating our Citibank N.A., Indonesia South Quarter branch for Institutional clients to a new location. As per 22 August, 2022 your banking activities will be carried out at the following address:
Previous Location | New Location |
---|---|
South Quarter Tower B Lt. 9 JL RA Kartini Kav 8, Cilandak Barat, Jakarta 12430 |
South Quarter Tower B Lt. 6 JL RA Kartini Kav 8, Cilandak Barat, Jakarta 12430 |
We look forward to fulfilling your banking service needs and supporting your financial objectives. For further information, you may reach out to your Relationship Managers or CitiService at (021) 2996 1700 (citiservice.indonesia@citi.com).
Thank you for your continuous support and cooperation.
Sincerely Yours,
Citibank, N.A., Indonesia
Treasury and Trade Solutions
Dear Sir/Madam,
Thank you for choosing Citibank N.A., Indonesia as your banking partner.
Effective December 31st, 2022, there are changes on the Terms and Conditions of the Account Opening and Operation Form for Non-Individual Customer.
Please see the latest Form along with the Terms and Conditions on the following link below.
https://www.citibank.co.id/ao-nonindividualform/
For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 during operational hour.
Regards,
Citibank N.A., Indonesia
Dear Customers,
Thank you for choosing Citibank, N.A., Indonesia as your trusted banking partner.
In regards to the transfer of Citi’s consumer banking business, there have been several changes to the products and services including but not limited to the discontinuation to accept AUD denominated cheques and bank’s draft effective July 31, 2022. We apologize for any inconvenience this may cause you.
For further information, you may contact your Relationship Manager, visit the nearest Citibank branch office in Indonesia or call CitiPhone (021) 252-9999/1500-335 during operational hours 08.00 – 20.00 WIB.
Thank you for choosing Citibank, N.A., Indonesia as your trusted banking partner.
We would like to inform you that:
You can still use Citi Mobile® App or Citibank Online to transfer funds to / and / from Citibank accounts overseas:
Additionally, you can still continue using your local accounts in Citibank Online. To view your overseas account balance, please visit the corresponding country’s Citi website and login to Citibank Online using your overseas Citi account username and password. Alternatively, you may download the corresponding country’s Citi Mobile® App.
For further information regarding the changes mentioned above, you may contact your Relationship Manager, visit the nearest Citibank branch office in Indonesia or call CitiPhone (021) 252-9999 during operating hours.
Thank you for your attention and cooperation.
Best regards,
Citibank, N.A., Indonesia
In accordance with the regulations issued by the Government, we would like to inform you that effective as of 1 April 2022, there will be a change in the applicable Value Added Tax Rate from 10% (ten percent) to 11% (eleven percent). Hence, all Mutual Fund transactions through E-Mutual Fund (E-MF) which are performed after 13.00 WIB on 31 March 2022 will be executed on the next bourse day and will be subject to a Value Added Tax Rate of 11% (eleven percent).
Thank you for choosing Citibank N.A., Indonesia as your banking partner.
Dear Sir/Madam,
Thank you for choosing Citibank N.A. Indonesia as your banking partner.
As we previously communicated, as of April 1, 2021, Citibank has no longer issue checkbooks and bilyet giro. You can still use checks and bilyet giro issued before that date at Citibank until March 31, 2022.
We will still serve the use of checks and bilyet giro issued by other banks
For more information, you may visit Citibank branch offices or call CitiPhone Banking 021-2529999/1500-335 at operating hours.
Best regards,
Citibank N.A, Indonesia
Dear Sir/Madam,
Thank you for trusting Citibank, N.A., Indonesia as your banking partner.
Align with letter from Bank Indonesia No. 23/164/DKom, in regards to temporary adjustment of Cash Withdrawal Limit through Chip-Technology ATM to Rp20.000.000 which effective since 12 July to 30 September 2021, we hereby inform you that effective 1 October 2021, there will be a re-adjustment of the cash withdrawal limit in ATM through Chip technology ATM to Rp15.000.000 (Fifteen Million Rupiah) in each account within 1 (one) day.
For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 during operating hour.
Regards,
Citibank, N.A., Indonesia
Dear Citi Credit Card holders,
There will be an update on your Citi Credit Card Terms and Conditions in point 6.1 regarding eStatement as below:
6.1 Citibank will issue monthly eStatement that can be viewed or downloaded through Citi Mobile App or Citibank Online and sends notifications via email to the email address recorded in the Citibank administration system when the eStatement is available.
For Customers who are not been able to view the billing statement through the Citi Mobile App or Citibank Online, Citibank will send the eStatement by post or other media to the cardholder’s address recorded in the Citibank administration system including if the customer chooses to receive the Billing Sheet with the desired method and recorded at Citibank system.
Click here to see updated Terms and Conditions.
.No.23/164/DKom
Bank Indonesia menetapkan penyesuaian sementara batas maksimal nilai nominal dana untuk penarikan tunai melalui mesin ATM yang menggunakan teknologi chip, berlaku sejak tanggal 12 Juli 2021 sampai dengan 30 September 2021. Hal ini dilakukan dalam rangka mendukung kebijakan Pemerintah terkait Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) Darurat guna menekan laju COVID-19. Adapun detail penyesuaian batas penarikan tunai tersebut adalah sebagai berikut:
Selanjutnya, guna menjaga dan menjalankan keberlangsungan pelaksanaan tugas dan layanan publik yang mengedepankan keamanan dan keselamatan masyarakat, BI terus melakukan koordinasi dan sinergi dengan Pemerintah dan otoritas terkait termasuk asosiasi industri dalam menempuh langkah-langkah kolektif untuk melakukan pemantauan, asesmen, pencegahan, dan mitigasi implikasi penyebaran Covid-19.
BI mengajak masyarakat untuk senantiasa menerapkan protokol kesehatan dengan memberlakukan 6M, yaitu memakai masker, mencuci tangan, menjaga jarak, menjauhi kerumunan, membatasi mobilitas, dan menghindari makan bersama. Serta menggunakan pembayaran nontunai/QR Code Indonesian Standard (QRIS).
Jakarta, 8 Juli 2021
Kepala Departemen Komunikasi
Erwin Haryono
Direktur Eksekutif
Informasi tentang Bank Indonesia
Tel.021-131, email : bicara@bi.go.id
Dear Sir/Madam,
Thank you for trusting Citibank, N.A., Indonesia as your banking partner.
Effective August 20, 2021, there are changes to the Terms and Conditions on the Account Opening form.
Please see the latest form along with the Terms and Conditions in the link provided below.
Account Opening form
www.citibank.co.id/acc-opening-form
For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 at
operating hour.
Regards,
Citibank, N.A., Indonesia
Dear Sir/Madam
Thank you for choosing Citibank, N.A., Indonesia as your banking partner.
Effective July 18th 2021, there are changes to the Terms and Conditions for Citibank Debit Card. Latest addition to the Terms and Conditions may be found below.
For further information, please visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999/1500-335 at 8 AM – 8 PM (Western Indonesia Time).
Regards,
Citibank, N.A., Indonesia
Hereby We inform you on the operational hours of CitiPhone Banking effective as of Monday, 22nd of March 2021,
You can still contact CitiPhone Banking at
(021) 252 9999/ 1500335, accessible for 24 hours only for emergency services as mentioned below:
Thank you for your attention.
Dear Valued Customer,
Related to the bourse holidays during Ied Holiday on 12 – 14 May 2021, all online mutual fund investment transactions through Electronic Mutual Fund (EMF) during that period will be executed on May 17, 2021.
Thank you.
No.23/154/DKom
Dalam rangka mendukung kebijakan Pemerintah terkait pengetatan Pemberlakuan Pembatasan Kegiatan Masyarakat (PPKM) guna menekan laju Covid-19, Bank Indonesia (BI) menyesuaikan kegiatan operasional dan layanan publik sebagai berikut:
A. Layanan Kas
No | Jam Operasional | Semula | Menjadi | Berlaku Sejak |
---|---|---|---|---|
1 | Jam Operasional Layanan Setoran dan Penarikan Bank | 08.00-11.30 WIB | 08.00-11.00 WIB | 29 Juni 2021 |
2 | Layanan Penukaran Uang Rusak | Kamis | Ditiadakan | |
3 | Layanan Klarifikasi Uang yang Diragukan Keasliannya | Selasa dan Kamis |
B. Kegiatan operasional Sistem Bank Indonesia Real Time Gross Settlement (BI-RTGS), Bank Indonesia Scripless Securities Settlement System (BI-SSSS), dan Bank Indonesia Electronic Trading Platform (BI-ETP)
No. | Jam Operasional | Semula | Menjadi | Berlaku Sejak |
---|---|---|---|---|
1 | Penarikan Kas ke BI | 06.30-11.00 WIB | 06.30-11.00 WIB | 2 Juli 2021 |
2 | Transaksi Nasabah dan Pemerintah | 06.30-16.30 WIB | 06.30-15.00 WIB | |
3 | Setelmen Transaksi Surat Berharga | 06.30-17.00 WIB | 06.30-15.30 WIB | |
4 | Setelmen Transaksi Pasar Modal - Nasabah | 06.30-16.30 WIB | 06.30-15.30 WIB | |
5 | Setelmen Transaksi Pasar Modal - Peserta | 06.30-17.00 WIB | 06.30-15.30 WIB | |
6 | Cut-Off Warning BI RTGS, BI-SSS, BI-ETP | 17.00 WIB | 15.30 WIB | |
7 | Pre Cut-Off BI RTGS dan BI-SSSS | 18.00 WIB | 16.30 WIB | |
8 | Cut-Off BI-RTGS | 18.30 WIB | 17.00 WIB | |
9 | Cut-Off BI-SSSS | 18.30 WIB | 17.00 WIB | |
10 | Cut-Off BI-ETP | 18.00 WIB | 16.30 WIB |
C. Kegiatan Operasional Sistem Kliring Nasional Bank Indonesia (SKNBI)
Layanan Transfer Dana
No. | Jam Operasional | Semula | Menjadi | Berlaku Sejak |
---|---|---|---|---|
1 | Setelmen Layanan Transfer Dana dan Pembayaran Reguler: Periode 1 Periode 2 Periode 3 Periode 4 Periode 5 Periode 6 Periode 7 Periode 8 Periode 9 Keterangan cut of window time pengiriman data transaksi oleh Peserta |
9 kali 08.00 WIB 09.00 WIB 10.00 WIB 11.00 WIB 12.00 WIB 13.00 WIB 14.00 WIB 15.00 WIB 16.45 WIB 16.30 WIB |
8 kali 08.00 WIB 09.00 WIB 10.00 WIB 11.00 WIB 12.00 WIB 13.00 WIB 14.00 WIB 15.15 WIB Tidak ada 15.00 WIB |
2 Juli 2021 |
2 | Setelmen Layanan Kliring Warkat Debit: Zona 1 Zona 2 Zona 3 Zona 4 |
13.30 WIB 14.30 WIB 15.30 WIB 12.00 WIB |
12.30 WIB 13.30 WIB 14.30 WIB 12.00 WIB |
|
3 | Setelmen Pengembalian Prefund Kredit | 17.00 WIB | 15.30 WIB | |
4 | Setelmen Layanan Penagihan Reguler | 16.00 WIB | 14.30 WIB | |
5 | Setelmen Pengembalian Prefund Debit | 16.30 WIB | 15.00 WIB |
D.Transaksi Operasi Moneter Rupiah dan Valas
i) Transaksi Operasi Moneter Rupiah
No. | Instrumen | Semula | Menjadi | Keterangan | Berlaku Sejak |
---|---|---|---|---|---|
1 | Term Repo Konvensional | 10.00-10.30 WIB | 10.00-10.30 WIB | Sesuai jadwal OPT Reguler yang diumumkan | 2 Juli 2021 |
2 | Term Repo Syariah | 10.00-10.30 WIB | 10.00-10.30 WIB | ||
3 | Reverse Repo Surat Berharga Negara (RR SBN) | 13.00-13.30 WIB | 13.00-13.30 WIB | ||
4 | Sertifikat Bank Indonesia Syariah | 13.00-13.30 WIB | 13.00-13.30 WIB | ||
5 | Sukuk Bank Indonesia | 14.30-15.00 WIB | 14.30-15.00 WIB | ||
6 | Fine Tune (Term Deposit dan Repo) | 09.00-15.00 WIB | 09.00-15.00 WIB | Dapat setiap hari | |
7 | Jual/Beli SBN | 09.00-15.00 WIB | 09.00-15.00 WIB | Dapat setiap hari | |
8 | Deposit Facility (DF)/Fasilitas Simpanan Bank Indonesia Syariah (FASBIS) | 15.00-17.30 WIB | 15.00-16.00 WIB | setiap hari | |
9 | Lending Facility (LF)/Financing Facility (FF) | 15.00-17.30 WIB | 15.00-16.00 WIB | setiap hari | |
10 | Early Redemption TD | 14.00-15.00 WIB | 14.00-15.00 WIB | setiap hari |
ii) Transaksi Operasi Moneter Valas
No. | Instrumen | Semula | Menjadi | Keterangan | Berlaku Sejak |
---|---|---|---|---|---|
1 | Transaksi Rollover Domestic Non-Deliverable Forward | 09.40-09.45 WIB | 09.40-09.45 WIB | Sesuai jadwal Lelang OPT Valas yang diumumkan | 2 Juli 2021 |
2 | Lelang Domestic Non-Deliverable Forward siang | 14.25-14.30 WIB | 14.25-14.30 WIB | ||
3 | Term Deposit (TD) Valas Konvensional non Overnight (O/N) | 10.00-11.00 WIB | 10.00-11.00 WIB | ||
4 | TD Valas Syariah | 10.00-11.00 WIB | 10.00-11.00 WIB | ||
5 | TD Valas Overnight | 14.00-15.00 WIB | 14.00-15.00 WIB | ||
6 | Foreign Exchange (FX) Swap | 10.00-11.00 WIB | 10.00-11.00 WIB | ||
7 | Swap Hedging | 14.00-15.00 WIB | 14.00-15.00 WIB | ||
8 | Surat Berharga Bank Indonesia (SBBI) Valas | 10.00-11.00 WIB | 10.00-11.00 WIB |
E. Jadwal Publikasi Referensi Kurs dan Suku Bunga
Jadwal Publikasi Jakarta Interbank Spot Dollar Rate (JISDOR), Jakarta Interbank Offered Rate (JIBOR) dan Indonesia Overnight Index Average (IndONIA) tetap atau tidak berubah.
F. Batas Waktu Pelaporan kepada Bank Indonesia
- Penyampaian LBUT dan laporan existing secara paralel (parallel run) diperpanjang sampai dengan data akhir Desember 2021, sehingga implementasi LBUT secara penuh dilakukan sejak data Januari 2022;
- Pemberitahuan tertulis bagi bank yang terlambat dan tidak menyampaikan laporan yang berlaku di periode parallel run diperpanjang sampai dengan data akhir Desember 2021.
Untuk itu, diharapkan agar industri keuangan termasuk Penyedia Jasa Pembayaran (PJP) dan Penyelenggara Infrastruktur Sistem Pembayaran (PIP) dapat segera melakukan persiapan sistem dan kegiatan operasional yang diperlukan. Selanjutnya, guna menjaga dan menjalankan keberlangsungan pelaksanaan tugas dan layanan publik yang mengedepankan keamanan dan keselamatan masyarakat, BI terus melakukan koordinasi dan sinergi dengan Pemerintah dan otoritas terkait dalam menempuh langkah-langkah kolektif untuk melakukan pemantauan, asesmen, pencegahan dan mitigasi implikasi penyebaran Covid-19.
BI mengajak masyarakat untuk senantiasa menerapkan protokol kesehatan dengan memberlakukan 6M, yaitu memakai masker, mencuci tangan, menjaga jarak, menjauhi kerumunan, membatasi mobilitas, dan menggunakan pembayaran nontunai/QR Code Indonesian Standard (QRIS).
Jakarta, 28 Juni 2021
Kepala Departemen Komunikasi
Erwin Haryono
Direktur Eksekutif
Dear Valued Citi Credit Cardholders,
As per BI regulation, the following changes to Citi Credit Card will be effective starting 1 Jul 2021:
Retail and cash advance interest will become 1.75% per month or 21% per year
Late fee of 1% from Total Balance, maximum IDR 100,000 is extended until 31 Dec 2021
Please ensure payment of at least Minimum Amount Due is done before Payment Due Date and payment must be posted to credit card at the latest on the Payment Due Date to avoid late fee charges.
Dear Valued Customers,
Thank you for choosing Citibank, N.A. Indonesia as your trusted banking partner.
Effective 1 May 2020, your daily transaction limit in merchants for Citibank Mastercard Debit Card would be :
Transaction in POS / Online Merchants | Daily Account Limit | ||
Citi Banking | Citi Priority | Citigold | |
Up to IDR15 Million | Up to IDR25 Million | Up to IDR50 Million |
Change on new daily account limit in POS/Online merchants only applied automatically for new customers (as of 1 May 2020). Visit nearest Citibank branch or contact CitiPhone (021) 252-9999 at 08.00 - 20.00 WIB for :
In regards to the latest iOS 13 release from Apple, users of iPhone 5C and the previous generation can still access Citi Mobile® until October 31, 2019. If you are using iPhone 5S and the later generation, you can access Citi Mobile® App with the new iOS 13.
For further information, please contact CitiPhone Banking at 021-2529999.
Thank you for choosing Citibank N.A. Indonesia as your banking partner.
As part of our commitment to serve you better, we would like to inform you information regarding funds transfer via SKN effective 1 September 2019.
Channel | Before 1 September 2019 | Effective 1 September 2019 |
Teller* | Rp500.000.000 | Rp1.000.000.000 |
Citi Mobile** | Rp999.999.999 | |
Citibank Online** | ||
ATM | Rp50.000.000 | Rp50.000.000 |
*For SKN transaction in Teller, limit of Rp1.000.000.000 is the limit per transaction, while there is no limit per account per day for SKN transaction in Teller.
** For SKN transaction in Citi Mobile & Citibank Online, limit of Rp999.999.999 is the limit per account per day, while limit per transaction remains at Rp500.000.000.
*Transfer of SKN funds via Citibank Online, Citi Mobile and ATM is free of charge
Channel | Previous SKN Transfer Fee | SKN Transfer Fee Effective 1 September 2019 | |
Teller | Rp3.500 | Rp2.900 | |
Citi Mobile | Free of charge | ||
Citibank Online | |||
ATM |
For more information, you can visit the Citibank branch office or contact Citiphone Banking
(021) 252-9999/1500-335 during operational hour.
Thank you for choosing Citibank N.A. Indonesia as your banking partner.
We would like to inform you of the changes in savings interest rate for AUD and NZD currencies to 0%, effective 21st October 2019.
The scheme as follows:
Previous Savings Interest Rate | Savings Interest Rate Effective 21st October 2019. | |
AUD Saving Account | 0.5% | 0% |
AUD Saving Link Account | ||
NZD Saving Account |
For more information, you can visit the Citibank branch office or contact Citiphone Banking (021) 252-9999/1500-335 during operational hour.
In accordance to the announcement by Bank Indonesia on clearing activities and bourse holiday during public holiday on June 3-7, 2019, any clearing transaction through Citibank Online and Citi Mobile, and all online mutual fund investment transactions through Electronic Mutual Fund (EMF) during the holiday will be processed June 10, 2019.
Citi Rewards Point Feature in Citibank Debit Card
No. | Feature | |
---|---|---|
1 | Citi Rewards Point from purchase transaction | Not available |
2 | Instant Redemption in participating merchants | Not available |
3 | Citi Rewards Point from Citibank special program* | Available |
4 | Redemption with shopping voucher & Mileage** | Available |
*Please contact your Relationship Manager or visit the nearest Citibank branch office.
**Redemption can only be done via Citiphone and Citibank Online
Dear Valued Customer,
Starting February 11, 2019, fee applies for mutual fund switching transaction through e-Mutual Fund (internet banking) changed from 1% (one percent) to 0.5% (zero point five percent)*
*Only applies for mutual fund with current switching fee of 1%. Transaction fee and other fees applied for investor depends on each of the mutual fund products. Fee details can be found in Prospectus/Fund Fact Sheet of each mutual funds
Dear Valued Customer,
Related to Regular Investment Plan (RIP) service, we would like to announce few provision as per below:
For further information, you may contact your Relationship Manager or visit the nearest branch.
Thank you.
Nasabah Yth,
Dalam rangka penerapan Anti pencucian Uang dan Pencegahan Pendanaan Teriorisme (APU PPT), terdapat perubahan Syarat dan Ketentuan Citibank Ready Credit pasal 5.3.h dan pada Kartu Kredit Citi pada pasal 6.6 mengenai pembayaran.
Untuk info lebih lanjut, klik di sini.
Dear Valued Customer,
For better security and usage of your Citi Debit Card & Citi Credit Card, starting 20 August 2018 PIN changed & creation can only be done through Citi Mobile or Citibank Online in www.citibank.co.id.
For further information, contact us through Live chat in www.citibank.co.id/chat
Dear valued customer,
Please be informed from May 10, 2018 the following banking transactions will only be available on Citi Mobile® App, Citibank Online, Citi Cash Deposit Machine and ATMs.
Services | ATM / CDM | Citibank Online | Citi Mobile |
Funds Transfer | ✔ | ✔ | ✔ |
Cash Withdrawal for LCY | ✔ | N.A. | N.A. |
Cash Deposit | ✔ | N.A. | N.A. |
Debit Card Activation | N.A. | ✔ | ✔ |
Demographic Update | N.A. | ✔ | N.A. |
Balance-Related Inquiries | ✔ | ✔ | ✔ |
Rewards Points Inquiry | N.A. | ✔ | ✔ |
FX Rate Inquiry | N.A. | ✔ | ✔ |
Time Deposit Placement | N.A. | ✔ | ✔ |
Set-up Standing Instructions | N.A. | ✔ | ✔ |
Dormant Account Activation | N.A. | ✔ | ✔ |
Request Paper Statement | N.A. | ✔ | ✔ |
Payee Management | N.A. | ✔ | ✔ |
Set-up Citi Alert | N.A. | ✔ | N.A. |
E-Statement / E-Advice | N.A. | ✔ | N.A. |
Reset/Change Card PIN | ✔ | ✔ | ✔ |
Branchless transactions effective dates:
CITIBANKING | CITI PRIORITY | CITIGOLD |
10 May 2018 | 1 July 2018 | 1 July 2018 |
Funds transfer via Citibank Online or Citi Mobile is free with the following limits for each transaction:
Transfer of funds | Limit | Funds arrived | Cost |
Transfer to account at Citibank | |||
Transfer to my Citibank account | Unlimited | Real-time | Free |
Payment to My Citi Credit Card | Unlimited | Real-time | Free |
Transfer to another account at Citibank | Rp250.000.000, - | Real-time | Free |
Transfer to another bank in Indonesia | |||
Real-time transfer through ATM Bersama network (including to BCA) | Rp50.000.000, - (Rp25.000.000, - per transaction) | Real-time | Free |
Transfer via Clearing (SKN) | Rp250.000.000, - (Rp100.000.000, - per transaction) | Max. 2 working days | Free |
Transfer to another bank abroad: Citibank Global Transfer^ | |||
Transfer out without FX *) | USD10,000 | Real-time | Free |
Incoming transfers | USD10,000 | Real-time | Free |
* If there is a currency exchange in the exit transfer then the limit is Rp80 million with monthly limit of US $ 25,000 (valid only from Rupiah). | |||
Telegraphic Transfer (SWIFT) | USD10,000 | 3-5 business days | Free |
^Countries participating in Global Funds Transfer:
United States of America | UK | Thailand | UAE |
Australia | Taiwan | Vietnam | Colombia |
China | Korean | Philippines | Bahrain |
Singapore | Malaysia | Mexico | Indonesia |
Hong Kong | India NRI | Poland | Japan |
Teller and customer services will continue to be available for your other banking needs. Our staff at the branches are always available to assist you to perform transactions via digital self-serve channels.
For a seamless banking experience, please download Citi Mobile here.
Regards,
Citibank N.A., Indonesia
Dear Valued Customer,
On Dec 4th, 2017, Bank Indonesia has implemented National Payment Gateway (NPG) system to support transaction payment process in Indonesia.
The NPG system integrates all payment channels processing that facilitate electronic transaction and ensures the transactions occurring in Indonesia domain are processed domestically. Under the NPG scheme and referring to Article 43 of the Board of Governor Regulation No. 19 / 10 / PADG / 2017 dated September 20, 2017 a National logo debit card will be launched as part of National Branding initiative and to further support domestic transaction using NPG system
Citibank will support the issuance of National Logo Debit Card as part of National Payment Gateway scheme led by Bank Indonesia.
The National Logo debit card facilitates interoperability, interconnectedness, supports national sovereignty and makes domestic transactions safe and efficient.
Dear Valued Customer,
Starting January 2018, in accordance with IRS (Internal Revenue Services) provision, there is a change on backup withholding rate for U.S. Person from 28% to 24%. U S Person that will be a subject to this backup withholding is US person who fulfilling one of these conditions :
In order to avoid this backup withholding tax above, U.S. Person are expected to complete the W-9 form correctly and completely. An example of the W9 form can be found at http://www.irs.gov/formspubs/index.html.
Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information
Dear Valued Citibank Customers,
We would like to inform that effective by January 15, 2018, the Cut-Off Time (COT) of Cheque Clearing at Teller Counter for Jakarta Area has changed as below:
Area/City | Cheque Clearing (Before) |
Cheque Clearing (After) |
---|---|---|
Jakarta* | 08.30 – 11.00 WIB | 08.30 – 10.00 WIB |
*The change is applicable for Jakarta only
For further info, Please contact us via Citi Mobile® Chat
Thank you for your attention and cooperation.
Warm Regards,
Citibank N.A., Indonesia
Dear Valued Customer,
Effective April 1, 2017 in accordance with Bank Indonesia Regulation No. 18/41 / PBI / 2016 there are some changes in the provisions of Bilyet Giro as follows:
Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information
Pursuant to the Bank Indonesia Circular Letter No 18/23/DSta/2016 regarding: Monitoring of Foreign Exchange
Movement between Bank and Customer, hence bank is required to regulate any outgoing overseas transaction with value above USD100,000 or equivalent. For this transaction, Customer must complete Foreign Exchange Payment-Receipts Activities Monitoring form and submit relevant underlying documents* related to the outgoing overseas transaction.
This regulation is effective starting 7 November 2016.
* Supporting document is relevant document that contain information related to the purpose of the Outgoing Transfer: Invoice, Purchase Order, Agreement, Proof of Payment, Statement Letter etc as stated in Bank Indonesia’s circulation letter.
IMPORTANT NOTICE
For continuous communication and to avoid Citi Credit Card or Citi Ready Credit abuse, please update your personal and employment data as follows:
Dear Valued Citibank Customers,
In accordance with the issuance of BI Regulation No. 17/3/PBI/2015 regarding Obligation to Use Rupiah in the Territory of the Unitary State of the Republic of Indonesia, starting July 1, 2015, for every transactions in foreign currency, Customers are required to state the underlying transactions in the transfer/ transaction form.
Thank you for your support and trust for banking with us.
Dear Valued Citibank Customers,
Citibank, N.A., Indonesia is included in the guarantee program by Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan – LPS)
LPS Deposit Insurance Rate* | |
---|---|
IDR | Foreign Currency |
Interest rate 4.25% p.a. | Interest rate 2.25% p.a. |
Period : 1 March 2023 – 31 May 2023 | |
Maximum guarantee : IDR 2,000,000,000 |
If the interest and deposit amount in Citibank exceeded the maximum interest rate and guarantee amount determined by Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan – LPS), then the deposit is not included in deposit insurance program by LPS.
For more information please contact your Relationship Manager.
*Source : Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan) website (https://www.lps.go.id)