Important Notification

Information Regarding Citi Mobile® App on the Latest Software iOS 13

In regards to the latest iOS 13 release from Apple, users of iPhone 5C and the previous generation can still access Citi Mobile® until October 31, 2019. If you are using iPhone 5S and the later generation, you can access Citi Mobile® App with the new iOS 13.

For further information, please contact CitiPhone Banking at 021-2529999.

Information Regarding Transactions via SKN

Thank you for choosing Citibank N.A. Indonesia as your banking partner.

As part of our commitment to serve you better, we would like to inform you information regarding funds transfer via SKN effective 1 September 2019.

  1. Maximum transaction amount per day for SKN fund transfers through Citibank Online, Citi Mobile, and Teller will be Rp1.000.000.000.
    Channel Before 1 September 2019 Effective 1 September 2019
    Teller* Rp500.000.000 Rp1.000.000.000
    Citi Mobile**
    Citibank Online**
    ATM Rp50.000.000 Rp50.000.000

    *For SKN transaction in Teller, limit of Rp1.000.000.000 is the limit per transaction, while there is no limit per account per day for SKN transaction in Teller.

    ** For SKN transaction in Citi Mobile & Citibank Online, limit of Rp1.000.000.000 is the limit per account per day, while limit per transaction remains at Rp500.000.000.

  2. SKN transfer fee via Teller changed from Rp5.000 to Rp3.500 per transaction.
    *Fund transfer service fee charged by BI to Citibank has changed from Rp1000 to Rp600 per transaction.

    *Transfer of SKN funds via Citibank Online, Citi Mobile and ATM is free of charge

    Channel Previous SKN Transfer Fee SKN Transfer Fee Effective 1 September 2019
    Teller Rp5.000 Rp3.500
    Citi Mobile Free of charge
    Citibank Online

    For more information, you can visit the Citibank branch office or contact Citiphone Banking (021) 252-9999 from
    07.00 - 22.00 WIB.

AUD and NZD Savings Interest Rate Changes

Thank you for choosing Citibank N.A. Indonesia as your banking partner.

We would like to inform you of the changes in savings interest rate for AUD and NZD currencies to 0%, effective 21st October 2019.

The scheme as follows:

Previous Savings Interest Rate Savings Interest Rate Effective 21st October 2019.
AUD Saving Account 0.5% 0%
AUD Saving Link Account
NZD Saving Account

For more information, you can visit the Citibank branch office or contact Citiphone Banking (021) 252-9999 from 07.00 - 22.00 WIB.

Terms and Conditions Changes on Time Deposits and Additional Account Opening Forms

Thank you for choosing Citibank N.A. Indonesia as your trusted banking partner.

Effective October 18, 2019, there are changes to the Terms and Conditions on the Time Deposit Termination form, Time Deposit Opening form, and the Additional Account Opening form.

You can see the latest form along with the Terms and Conditions in the link provided below.

Time Deposit Termination form
Time Deposit Opening Form
Additional Account Opening Form

For further information, you can visit the nearest Citibank branch or contact CitiPhone Banking (021) 252-9999 at 07.00 - 22.00 WIB.


Citibank N.A., Indonesia


In accordance to the announcement by Bank Indonesia on clearing activities and bourse holiday during public holiday on June 3-7, 2019, any clearing transaction through Citibank Online and Citi Mobile, and all online mutual fund investment transactions through Electronic Mutual Fund (EMF) during the holiday will be processed June 10, 2019.

Informasi penting terkait Keamanan dan Kenyamanan Transaksi Kartu Kredit!
Perubahan fitur Citi Rewards Point di Kartu Debet Citibank

Perubahan fitur Citi Rewards Point di Kartu Debet Citibank

No. Fitur Mulai 29 Maret
1 Perolehan Citi Rewards Point dari transaksi pembelanjaan Tidak tersedia
2 Instant Redemption di merchant yang berpartisipasi Tidak tersedia
3 Perolehan Citi Rewards Point dari program khusus Citibank* Masih Tersedia
4 Penukaran Citi Rewards Point dengan voucher belanja & Mileage** Masih Tersedia

*Hubungi Relationship Manager anda atau kunjungi cabang Citibank terdekat.

**Penukaran hanya dapat dilakukan melalui Citiphone dan Citibank Online

Klik di sini untuk info lebih lanjut mengenai Kartu Debet Citibank

Change of switching investment transaction fee for Mutual Fund transaction through e-Mutual Fund

Dear Valued Customer,

Starting February 11, 2019, fee applies for mutual fund switching transaction through e-Mutual Fund (internet banking) changed from 1% (one percent) to 0.5% (zero point five percent)*

*Only applies for mutual fund with current switching fee of 1%. Transaction fee and other fees applied for investor depends on each of the mutual fund products. Fee details can be found in Prospectus/Fund Fact Sheet of each mutual funds

Regular Investment Plan name change to be Customer Investment Plan (CIP)

Dear Valued Customer,

Related to Regular Investment Plan (RIP) service, we would like to announce few provision as per below:

  1. Starting 01 February, 2019, Regular Investment Plan (RIP) will change name to be Customer Investment Plan (CIP)
  2. CIP transaction can only be debited if you have a valid Risk Profile. Your Risk Profile applies for 2 (two) years

For further information, you may contact your Relationship Manager or visit the nearest branch.

Thank you.

Terms and Conditions Changes

Dear Valued Customer,

Effective on December 9, 2019, there will be changes in Credit Card Terms and Conditions on the following items that is aligned with The Financial Services Authority (OJK)’s regulation:

  • Batas Kredit dan/atau Batas Kredit Gabungan
  • Hak dan Kewajiban Citibank
  • Pengakhiran/Penutupan dan Pemblokiran Kartu Kredit Citi
  • Pengaduan dan Perselisihan
  • Perubahan Syarat dan Ketentuan

For more info, click here

PIN Creation

Dear Valued Customer,

For better security and usage of your Citi Debit Card & Citi Credit Card, starting 20 August 2018 PIN changed & creation can only be done through Citi Mobile or Citibank Online in

For further information, contact us through Live chat in

Digitalized Branch Transactions Announcement

Dear valued customer,

Please be informed from May 10, 2018 the following banking transactions will only be available on Citi Mobile® App, Citibank Online, Citi Cash Deposit Machine and ATMs.

Services ATM / CDM Citibank Online Citi Mobile
Funds Transfer
Cash Withdrawal for LCY N.A. N.A.
Cash Deposit N.A. N.A.
Debit Card Activation N.A.
Demographic Update N.A. N.A.
Balance-Related Inquiries
Rewards Points Inquiry N.A.
FX Rate Inquiry N.A.
Time Deposit Placement N.A.
Set-up Standing Instructions N.A.
Dormant Account Activation N.A.
Request Paper Statement N.A.
Payee Management N.A.
Set-up Citi Alert N.A. N.A.
E-Statement / E-Advice N.A. N.A.
Reset/Change Card PIN

Branchless transactions effective dates:

10 May 2018 1 July 2018 1 July 2018

Funds transfer via Citibank Online or Citi Mobile is free with the following limits for each transaction:

Transfer of funds Limit Funds arrived Cost
Transfer to account at Citibank
Transfer to my Citibank account Unlimited Real-time Free
Payment to My Citi Credit Card Unlimited Real-time Free
Transfer to another account at Citibank Rp250.000.000, - Real-time Free
Transfer to another bank in Indonesia
Real-time transfer through ATM Bersama network (including to BCA) Rp50.000.000, - (Rp25.000.000, - per transaction) Real-time Free
Transfer via Clearing (SKN) Rp250.000.000, - (Rp100.000.000, - per transaction) Max. 2 working days Free
Transfer to another bank abroad: Citibank Global Transfer^
Transfer out without FX *) USD10,000 Real-time Free
Incoming transfers USD10,000 Real-time Free
* If there is a currency exchange in the exit transfer then the limit is Rp80 million with monthly limit of US $ 25,000 (valid only from Rupiah).
Telegraphic Transfer (SWIFT) USD10,000 3-5 business days Free

^Countries participating in Global Funds Transfer:

United States of America UK Thailand UAE
Australia Taiwan Vietnam Colombia
China Korean Philippines Bahrain
Singapore Malaysia Mexico Indonesia
Hong Kong India NRI Poland Japan

Teller and customer services will continue to be available for your other banking needs. Our staff at the branches are always available to assist you to perform transactions via digital self-serve channels.

For a seamless banking experience, please download Citi Mobile here.

Citibank N.A., Indonesia

Bank Indonesia Regulation No 19/10/PADG/2017- Issuance of National Logo Debit Card as part of National Payment Gateway program.

Dear Valued Customer,

On Dec 4th, 2017, Bank Indonesia has implemented National Payment Gateway (NPG) system to support transaction payment process in Indonesia.

The NPG system integrates all payment channels processing that facilitate electronic transaction and ensures the transactions occurring in Indonesia domain are processed domestically. Under the NPG scheme and referring to Article 43 of the Board of Governor Regulation No. 19 / 10 / PADG / 2017 dated September 20, 2017 a National logo debit card will be launched as part of National Branding initiative and to further support domestic transaction using NPG system

Citibank will support the issuance of National Logo Debit Card as part of National Payment Gateway scheme led by Bank Indonesia.

The National Logo debit card facilitates interoperability, interconnectedness, supports national sovereignty and makes domestic transactions safe and efficient.

Changes on Backup Withholding Tax Rate for U.S. Person

Dear Valued Customer,

Starting January 2018, in accordance with IRS (Internal Revenue Services) provision, there is a change on backup withholding rate for U.S. Person from 28% to 24%. U S Person that will be a subject to this backup withholding is US person who fulfilling one of these conditions :

  • The U.S. person has not provided its TIN in the manner required,
  • The IRS notifies you that the TIN furnished by the payee is incorrect,
  • The U.S. person has not submitted FATCA supporting document

In order to avoid this backup withholding tax above, U.S. Person are expected to complete the W-9 form correctly and completely. An example of the W9 form can be found at

Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information

The Change of Cut Off-Time (COT) of Cheque Clearing for Jakarta Area

Dear Valued Citibank Customers,

We would like to inform that effective by January 15, 2018, the Cut-Off Time (COT) of Cheque Clearing at Teller Counter for Jakarta Area has changed as below:

Area/City Cheque Clearing
Cheque Clearing
Jakarta* 08.30 – 11.00 WIB 08.30 – 10.00 WIB

*The change is applicable for Jakarta only

For further info, please contact Citiphone 69999 or LiveChat facility in Citibank Online.

Thank you for your attention and cooperation.

Warm Regards,
Citibank N.A., Indonesia

Notification on Bilyet Giro Provisions

Dear Valued Customer,

Effective April 1, 2017 in accordance with Bank Indonesia Regulation No. 18/41 / PBI / 2016 there are some changes in the provisions of Bilyet Giro as follows:

  • 1. The validity period of New Bilyet Giro is 70 days from the withdrawal date.
  • 2. The old format of Bilyet Giro with withdrawal date before April, 1 2017 may still be used and valid until December 31, 2017 with the validity of period is 70 days and 6 months.
  • 3. Bilyet Giro with old format and the date of withdrawal is on April 1, 2017 and onwards, shall adhere the validity period of 70 days from the withdrawal date.
  • 4. Maximum Warkat Debit value for Bilyet Giro through SKNBI is amount to Rp500,000,000, - (five hundred million rupiah).

Please call Citiphone Banking on (021) 252-9999 from your mobile phone or go to the nearest Citi branch for further information

Monitoring of Foreign Exchange Movement between Bank and Customer

Pursuant to the Bank Indonesia Circular Letter No 18/23/DSta/2016 regarding: Monitoring of Foreign Exchange Movement between Bank and Customer, hence bank is required to regulate any outgoing overseas transaction with value above USD100,000 or equivalent. For this transaction, Customer must complete Foreign Exchange Payment-Receipts Activities Monitoring form and submit relevant underlying documents* related to the outgoing overseas transaction.
This regulation is effective starting 7 November 2016.

* Supporting document is relevant document that contain information related to the purpose of the Outgoing Transfer: Invoice, Purchase Order, Agreement, Proof of Payment, Statement Letter etc as stated in Bank Indonesia’s circulation letter.

Ministry of Finance Regulation (PMK) 39/PMK.03/2016

It is our commitment to provide the best financial products and services to our customers. In regards to the recent issuance of Ministry of Finance Regulation No. 39/PMK.03/2016 on mandatory reporting of cardholders’ information and transaction data by credit card issuers, Citibank will comply with the regulation. Click here for more info.

Personal & Employment Data Update


For continuous communication and to avoid Citi Credit Card or Citi Ready Credit abuse, please update your personal and employment data as follows:

  • 1. Call CitiPhone Banking at (021) 252-9999 via mobile phone.
  • 2. After that, send the latest copy of ID/Tax ID (NPWP)/Income Data and Citi Credit Card number via fax to (021) 5794 7598 or via e-mail to with subject : Data Update.
  • 3. It is important to note that the income and Tax ID (NPWP) data updating are also required to increase the limit in Credit / Credit Limit Combined
  • 4. If there is no notification on the update of personal data, employment and Tax ID (NPWP) within 5 business days since document is received; personal data, employment and Tax ID (NPWP) that currently recorded in Citibank internal system considered as accurate and no change
  • 5. Report immediately in case of lost and/or stolen card to the Banking service.
  • 6. Make sure address listed is the correct address complete with postal code. If there is any changes of address, please contact Banking service.
  • 7. If you have not received your billing statement in 7 days before the due date, please contact Banking Service.

Referring to Circular Letter of Bank Indonesia No. 15/21/DPNP as of 2013 on the Implementation of Anti Money Laundering and Prevention of Terrorism Financing Programs for Commercial Banks, Banks must decline transaction, cancel transaction and/or close your Card if customers refuse to update the data.

Cash Withdrawal Fees in Foreign Exchange Currency

Dear valued Citibank customers,

Please be informed effective as per August 3, 2015 there will be changes in Foreign Exchange withdrawal fees.

Foreign Exchange withdrawal fees are as follows:

Cash Withdrawal in US Dollar Currency (per month) Citibanking Citigold
≤ USD10,000 Free Free
> USD10,000 - ≤ USD25,000 1% Free
> USD25,000 1% 1%
Obligation to Use Rupiah in Indonesia

Dear Valued Citibank Customers,

In accordance with the issuance of BI Regulation No. 17/3/PBI/2015 regarding Obligation to Use Rupiah in the Territory of the Unitary State of the Republic of Indonesia, starting July 1, 2015, for every transactions in foreign currency, Customers are required to state the underlying transactions in the transfer/ transaction form.

Thank you for your support and trust for banking with us.

Current LPS Regulations

Dear valued Citibank customers:

Citibank N.A. Indonesia is included in the guarantee program by Indonesia Deposit Insurance Corporation: (Lembaga Penjamin Simpanan - LPS)

LPS Deposit Insurance Rate*
IDR Foreign Currency
Interest rate 6.50% p.a. Interest rate 2.00% p.a.
Period : 26 September 2019 – 24 January 2020
Maximum nominal - IDR 2 Billion
(Since 13 October 2008)

If the interest and deposit nominal in Citibank exceed the interest rate and nominal determined by Indonesia Deposit Insurance Corporation (Lembaga Penjamin Simpanan – LPS), then the Deposit is not included in deposit insurance program by LPS.

For more information please contact your Relationship Manager.

*Source: Website Lembaga Penjamin Simpanan (

Update in Service Fee

Dear valued customer,

Please be informed effective as per March 5, 2018 there will be changes in service fee as follow :

No Features/Service Changes
Citibanking Citipriority Citigold
1. Deposit Cheque Clearing > IDR500.000.000 IDR50.000
2. Transaction Data for Current Month
Via IVR IDR50.000 IDR50.000 Free
Via CPO IDR50.000 IDR50.000 Free
Via CS IDR50.000 IDR50.000 Free
3. Transaction Data For the last 3 months
Via IVR IDR75.000 IDR75.000 Free
Via CPO IDR75.000 IDR75.000 Free
Via CS IDR75.000 IDR75.000 Free
4. Transaction Data for the last 3 - 12 months
Via IVR IDR100.000 IDR100.000 Free
Via CPO IDR100.000 IDR100.000 Free
Via CS IDR100.000 IDR100.000 Free
5. Request for Consolidated Monthly Statement
≤3 months
Via CPO IDR80.000 IDR80.000 Free
Via CS IDR80.000 IDR80.000 Free
Via CPO IDR100.000 IDR100.000 Free
Via CS IDR100.000 IDR100.000 Free
6. Standing Instruction via Citibank Branch IDR50.000 IDR50.000 Free


Citibank N.A., Indonesia

Changes of Provision for Domestic Fund Transfer

Dear Valued Customer,

In accordance with Surat Edaran Bank Indonesia (SEBI) No 17/30/DPSP, hereby we would like to inform that effective 1 July 2016, there will be amendments as follow:

  1. RTGS-BI fee charged by Bank to Customer is Rp35.000,- per transaction
  2. Fund transfer through BI-RTGS System will be applied for amount above Rp100.000.000,-
  3. Fund transfer through SKN-BI System is applied for any amount up to Rp500.000.000,-

Citibank N.A., Indonesia

Top Up Program Information & Interest Rate Table Update

Top Up your fund in Citibank Products and Enjoy Citi Rewards Points up to IDR50 million.

Updates on saving interest rate table as follow :

No Product Name Effective Interest Rate April 18, 2018
1 IDR Regular Saving Account 0.15%
2 Citibank Guard Saving

For further info, please contact Citiphone 69999 from 07.00 – 22.00 or LiveChat facility in Citibank Online.

Warm Regards,
Citibank N.A., Indonesia