With the commitment of providing you greater flexibility and convenience, if you have a suggestion for improvement, a complaint or compliment, we are providing you ways to contact Citibank.
No, you can only access Live Chat on www.citibank.co.id from computer or laptop.
|Service Type||Pre-Login Chat||Post-Login Chat|
|Apply Credit Card*||√||√|
|Citibank Online registration*||√|
|Billing cycle change||√|
|Report stolen/lost card||√|
|Card cancellation/card closing||√|
|Supplementary card request||√|
|Credit limit increase||√|
|Loan on Phone||√|
*)Our Live Chat officer will guide you the steps on Citibank Online.
Effective October 1, 2017 Citiphone will operate 24 hours only for lost card, card blocking, override,
temporary credit limit and PIN error reset request. Should you need assistance on other matters, we are
available from 7AM Western Indonesia Time to 10PM Western Indonesia Time.
To access your account conveniently please use your Citibank Online or Citi Mobile app.
Access your bank just by pressing one number. CitiPhone Banking Service.
To apply for Citi Credit Card or Citibank Ready Credit, please visit www.citibank.co.id.
To change your Card PIN, please visit www.citibank.co.id.
To convert your transaction into installment, please visit www.citibank.co.id.
To change your address/contact number, please visit www.citibank.co.id.
To perform fund transfer, please visit www.citibank.co.id.
Yes you can access your Citi Credit Card billing statement up to 7 years through online.
To get your banking statement/credit card billing statement, you can access your e-statement in your registered mailbox or visit www.citibank.co.id.
You can call CitiPhone Banking - 69999 from your mobile phone.
To get your TAC (Transaction Activation Code) / OTP (One-Time PIN), you need to change primary mobile number through CitiPhone or request for hardware token at the nearest Citibank Branch.
To unblock your CBOL user ID, please visit www.citibank.co.id.
Swift code for Citibank Indonesia is CITI ID JX
|Jakarta||(021) 252 9999 / 3000 9999|
|Bandung||(022) 420 9999|
|Semarang||(024) 831 1999|
|Surabaya||(031) 547 9999|
|Medan||(061) 456 9999|
|Denpasar||(0361) 26 9999|
Click here to 24 Hour CitiPhone Banking Services.
You may also visit our office to seek for assistance. Our Customer Service Officer will be pleased to serve you.
For the list of Citibank Office, you can click here.
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Disclaimer: Customer acknowledges and agrees that Citibank is entitled to record any conversations between the Customer and the Live Chat Agent and to keep them in an official record which may be used as valid evidence of the transaction made.