Contact Us

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Contact Us

With the commitment of providing you greater flexibility and convenience, if you have a suggestion for improvement, a complaint or compliment, we are providing you ways to contact Citibank.

  • Live Chat
  • Citibank Online Inbox
  • CitiPhone
  • Visit Us

Live Chat through Citibank Online

Chat with us Now

Chat directly with our Chat Officer anytime and anywhere, simply by log in to your Citibank Online account.

  • Make sure you are registered to Citibank Online and log in to
  • Click on “Live Chat” at “Quick Links” panel on your right hand navigation.
  • “Live Chat” screen will popped up and you can talk to our officer on queries related to Citibank product and services.

Login to Citibank Online:

For confidential or account related enquiries:

  • Login with your Username, Password and answer two randomly selected Security Question.
  • Go to your Inbox by clicking “Messages” located below the top navigation bar.
  • Compose and send us your secure mail for our follow up.
  • Click here to login.

CitiPhone Banking

Access your bank just by pressing one number. 24-Hour CitiPhone Banking Service.

How do I open account or apply for Citi Credit Card / Citibank Ready Credit?

To apply for Citi Credit Card or Citibank Ready Credit, please visit

  • Sign on to Citibank Online
  • Click on Credit Card or Citibank Ready Credit section
  • Click “Apply now”
  • Complete the required information
  • Click “Submit”
  • Citibank officer will contact you within 3 Business Days
How do I change my Citibank Debit/Credit/Ready Credit Card PIN?
How do I convert Citi Credit Card transaction into installment?
How do I change my correspondence or email address?
How do I perform fund transfer through CBOL?
Can I access and download my banking statement or Citi Credit Card billing statement via online?
What should I do if I lose my card?
How can I get my TAC/OTP if I travel overseas?
How to unblock my CBOL user ID?
What is the swift code for Citibank Indonesia?
How to use CitiPhone
Contact Us
Jakarta (021) 252 9999
Bandung (022) 420 9999
Semarang (024) 831 1999
Surabaya (031) 547 9999
Medan (061) 456 9999
Denpasar (0361) 26 9999

Click here to 24 Hour CitiPhone Banking Services.

Visit our Citibank Office

You may also visit our office to seek for assistance. Our Customer Service Officer will be pleased to serve you.

For the list of Citibank Office, you can click here.

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