With the commitment of providing you greater flexibility and convenience, if you have a suggestion for improvement, a complaint or compliment, we are providing you ways to contact Citibank.
You can now message us on the go anywhere and anytime. Mobile Chat feature is available for cards and banking customers via Citi Mobile App. Please ensure you have downloaded the latest version of Citi Mobile App from App Store or Google Play Store.
Mobile Chat feature is accessible in 3 easy steps:
Step 1: Login to Citi Mobile App and click “Help” menu on bottom right
Step 2: Click “Connect with Us”
Step 3: Start chatting with our officer
Please ensure you have enabled Push Notification to be notified when there is a reply. Click here to see how to activate Push Notification on Citi Mobile App.
You can access Mobile Chat in 3 easy steps:
Step 1: Login to Citi Mobile App and click “Help” menu on bottom right
Step 2: Click “Connect with Us”
Step 3: Start chatting with our officer
Please ensure you have enabled Push Notification to be notified when there is a reply. Click here to see how to turn on Push Notification on Citi Mobile App.
Exclusive service for our Citigold and Citi Priority customers, the Live Chat feature is here to connect you with your Relationship Manager or Personal Banker to answer any questions and discuss any concerns you may have about your investment and personal banking matters.
Please ensure you have downloaded the latest version of Citi Mobile App from App Store or Google Play Store.
Live Chat feature is accessible in the Mobile App in 3 easy steps:
Step 1: Login to Citi Mobile App and click “Help” menu on bottom right
Step 2: Click “Live Chat”
Step 3: Now, you can start chatting with your Relationship Manager or Personal Banker
Please ensure you have enabled Push Notification to be notified when there is a reply.Click here to see how to activate Push Notification on Citi Mobile App.
For more information regarding Live Chat, please click here
You can access Mobile Chat in 3 easy steps:
Step 1: Login to Citi Mobile App and click “Help” menu on bottom right
Step 2: Click “Live Chat”
Step 3: Now, you can start chatting with your Relationship Manager or Personal Banker
Please ensure you have enabled Push Notification to be notified when there is a reply. Click here to see how to turn on Push Notification on Citi Mobile App.
Service Type | Pre-Login Chat | Post-Login Chat |
Apply Credit Card* | √ | √ |
Login help* | √ | |
Citibank Online registration* | √ | |
E-Statement* | √ | |
Application status | √ | |
Billing cycle change | √ | |
Rewards related* | √ | |
Report stolen/lost card | √ | |
Card cancellation/card closing | √ | |
Credit refund | √ | |
Transaction dispute | √ | |
Fraud report | √ | |
Supplementary card request | √ | |
Credit limit increase | √ | |
Loan on Phone | √ |
*)Our Live Chat officer will guide you the steps on Citibank Online.
Citiphone banking services operates every day from 8 AM to 8 PM Western Indonesia Time. For emergency services : reporting lost card, card blocking, disclaimer of transactions, transaction difficulties, increase in Temporary Credit Limit, PIN Error, banking transactions, or difficulty using Citibank Online or Citi Mobile® App is still available 24 hours.
To access your account conveniently, please use your Citibank Online dan Citi Mobile® App.
Access your bank just by pressing one number. CitiPhone Banking Service.
Jakarta | (021) 252 9999 |
Bandung | (022) 420 9999 |
Semarang | (024) 831 1999 |
Surabaya | (031) 547 9999 |
Medan | (061) 456 9999 |
Denpasar | (0361) 26 9999 |
Nationwide | 1500335 |
Click here to CitiPhone Banking Services.
You may also visit our office to seek for assistance. Our Customer Service Officer will be pleased to serve you.
For the list of Citibank Office, you can click here.
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Disclaimer: Customer acknowledges and agrees that Citibank is entitled to record any conversations between the Customer and the Live Chat Agent and to keep them in an official record which may be used as valid evidence of the transaction made.