Contact Us

Home|Contact Us

Contact Us

With the commitment of providing you greater flexibility and convenience, if you have a suggestion for improvement, a complaint or compliment, we are providing you ways to contact Citibank.

  • Live Chat
  • Citibank Online Inbox
  • CitiPhone
  • Visit Us

Live Chat through Citibank Online

Chat with us Now

Can I access Live Chat on mobile phone?

No, you can only access Live Chat on from computer or laptop.

Can I access Live Chat without log in to my Citibank Online account? When can I access Live Chat ? What type of services are available on Live Chat?
Cara Akses Live Chat
Chat with us without log in to Citibank Online (Pre-Login Chat)
  • Click on “Chat with Us Now” icon on above picture.
  • Fill in all the required fields on the Live Chat pop up screen.
  • Click on Live Chat button once you done fill in all the required field and you can start chat with our officer on queries related to Citibank product and services.
Chat with us by log in to Citibank Online (Post-Login Chat)
Tipe Layanan Chat
Service Type Pre-Login Chat Post-Login Chat
Apply Credit Card*
Login help*
Citibank Online registration*
Application status
Billing cycle change
Rewards related*
Report stolen/lost card
Card cancellation/card closing
Credit refund
Transaction dispute
Fraud report
Supplementary card request
Credit limit increase
Loan on Phone

*)Our Live Chat officer will guide you the steps on Citibank Online.

Login to Citibank Online:

For confidential or account related enquiries:

  • Login with your Username, Password and answer two randomly selected Security Question.
  • Go to your Inbox by clicking “Messages” located below the top navigation bar.
  • Compose and send us your secure mail for our follow up.
  • Click here to login.

CitiPhone Banking

Effective October 1, 2017 Citiphone will operate 24 hours only for lost card, card blocking, override,
temporary credit limit and PIN error reset request. Should you need assistance on other matters, we are
available from 7AM Western Indonesia Time to 10PM Western Indonesia Time.
To access your account conveniently please use your Citibank Online or Citi Mobile app.

Access your bank just by pressing one number. CitiPhone Banking Service.

How do I open account or apply for Citi Credit Card / Citibank Ready Credit?

To apply for Citi Credit Card or Citibank Ready Credit, please visit

  • Sign on to Citibank Online
  • Click on Credit Card or Citibank Ready Credit section
  • Click “Apply now”
  • Complete the required information
  • Click “Submit”
  • Citibank officer will contact you within 3 Business Days
How do I change my Citibank Debit/Credit/Ready Credit Card PIN?
How do I convert Citi Credit Card transaction into installment?
How do I change my correspondence or email address?
How do I perform fund transfer through CBOL?
Can I access and download my banking statement or Citi Credit Card billing statement via online?
What should I do if I lose my card?
How can I get my TAC/OTP if I travel overseas?
How to unblock my CBOL user ID?
What is the swift code for Citibank Indonesia?
How to use CitiPhone
Contact Us
Jakarta (021) 252 9999 / 3000 9999
Bandung (022) 420 9999
Semarang (024) 831 1999
Surabaya (031) 547 9999
Medan (061) 456 9999
Denpasar (0361) 26 9999

Click here to CitiPhone Banking Services.

Visit our Citibank Office

You may also visit our office to seek for assistance. Our Customer Service Officer will be pleased to serve you.

For the list of Citibank Office, you can click here.

  Sign On to help us serve you better

Disclaimer: Customer acknowledges and agrees that Citibank is entitled to record any conversations between the Customer and the Live Chat Agent and to keep them in an official record which may be used as valid evidence of the transaction made.