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With the commitment of providing you greater flexibility and convenience, if you have a suggestion for improvement, a complaint or compliment, we are providing you ways to contact Citibank.

  • Mobile Chat
  • Live Chat
  • Citibank Online Inbox
  • CitiPhone
  • Visit Us

Mobile Chat through Citi Mobile

You can now message us on the go anywhere and anytime. Mobile Chat feature is available for cards and banking customers via Citi Mobile App. Please ensure you have downloaded the latest version of Citi Mobile App from App Store or Google Play Store.

FAQ
How can I contact Citibank?

Mobile Chat feature is accessible in 3 easy steps:

Step 1: Login to Citi Mobile App and click “Help” menu on bottom right

Step 2: Click “Connect with Us”

Step 3: Start chatting with our officer

Please ensure you have enabled Push Notification to be notified when there is a reply. Click here to see how to activate Push Notification on Citi Mobile App.

Can I contact an officer from Citibank Online? Would it be possible for me to send a message if I do not have a Citi Mobile App Account? When can I access the Mobile Chat feature? What type of services are available on Mobile Chat? Is the Mobile Chat service available for all customers? I do not see the option to access Mobile Chat on Citi Mobile. What can I do to resolve this?
How to Access
  • Please ensure you have downloaded the newest version of Citi Mobile App from App Store/Google Play Store
  • Make sure you are registered to Citi Mobile App and log in. Click here to register to Citi Mobile App

You can access Mobile Chat in 3 easy steps:

Step 1: Login to Citi Mobile App and click “Help” menu on bottom right

Step 2: Click “Connect with Us”

Step 3: Start chatting with our officer

Please ensure you have enabled Push Notification to be notified when there is a reply. Click here to see how to turn on Push Notification on Citi Mobile App.

Live Chat for Citigold and Citi Priority Clients

Chat with us Now

FAQ

Exclusive service for our Citigold and Citi Priority customers, the Live Chat feature is here to connect you with your Relationship Manager or Personal Banker to answer any questions and discuss any concerns you may have about your investment and personal banking matters.

Please ensure you have downloaded the latest version of Citi Mobile App from App Store or Google Play Store.

How can I contact my Relationship Manager?

Live Chat feature is accessible in the Mobile App in 3 easy steps:

Step 1: Login to Citi Mobile App and click “Help” menu on bottom right

Step 2: Click “Live Chat”

Step 3: Now, you can start chatting with your Relationship Manager or Personal Banker

Please ensure you have enabled Push Notification to be notified when there is a reply.Click here to see how to activate Push Notification on Citi Mobile App.

Would it be possible for me to send a message if I do not have a Citi Mobile App Account? Is Live Chat feature only available on the Citi Mobile® App? Is the Live Chat feature only for existing customers who has a Relationship Manager or Personal Banker? How do I change my conversation to audio or video chat? Will the session be recorded? What if my Relationship Manager is not online? I cannot see Live Chat option in my Citi Mobile. What can I do? Why is my Relationship Manager/Personal Banker's name different? Is Live Chat available 24 hours a day? Can I instruct my Relationship Manager/Personal Banker to perform a transaction through Live Chat? What can I do to perform a transaction? I receive an error message when trying to use Live Chat. What should I do? My Relationship Manager/Personal Banker is on leave. What should I do? My "marker" feature does not work during Presentation Mode with my RM/PB.

For more information regarding Live Chat, please click here

Cara Akses Live Chat
  • Please ensure you have downloaded the newest version of Citi Mobile App from App Store/Google Play Store
  • Make sure you are registered to Citi Mobile App and log in. Click here to register to Citi Mobile App

You can access Mobile Chat in 3 easy steps:

Step 1: Login to Citi Mobile App and click “Help” menu on bottom right

Step 2: Click “Live Chat”

Step 3: Now, you can start chatting with your Relationship Manager or Personal Banker

Please ensure you have enabled Push Notification to be notified when there is a reply. Click here to see how to turn on Push Notification on Citi Mobile App.

Tipe Layanan Chat
Service Type Pre-Login Chat Post-Login Chat
Apply Credit Card*
Login help*
Citibank Online registration*
E-Statement*
Application status
Billing cycle change
Rewards related*
Report stolen/lost card
Card cancellation/card closing
Credit refund
Transaction dispute
Fraud report
Supplementary card request
Credit limit increase
Loan on Phone

*)Our Live Chat officer will guide you the steps on Citibank Online.

Login to Citibank Online: www.citibank.co.id

For confidential or account related enquiries:

  • Login with your Username, Password and answer two randomly selected Security Question.
  • Go to your Inbox by clicking “Messages” located below the top navigation bar.
  • Compose and send us your secure mail for our follow up.
  • Click here to login.

CitiPhone Banking

Citiphone banking services operates every day from 8 AM to 8 PM Western Indonesia Time. For emergency services : reporting lost card, card blocking, disclaimer of transactions, transaction difficulties, increase in Temporary Credit Limit, PIN Error, banking transactions, or difficulty using Citibank Online or Citi Mobile® App is still available 24 hours.
To access your account conveniently, please use your Citibank Online dan Citi Mobile® App.


Access your bank just by pressing one number. CitiPhone Banking Service.

FAQ

Citibank Online/ Citi Mobile Banking

Are there rules for creating my Username and Password?
  • To ensure that your User ID and Password is unique and secure, your user ID and Password should meet these requirements:
  • Field should containt minimum lenght of 6 characters.
  • Allowed special characters are "-", "_", "*", ".", "%", "!", "#", "?", "/", "+" and "=".
  • No leading or trailling whitespaces
  • At least one numeric and one alpha
  • Not Allow have 3 or more consecutive identical characters (e.g. "aaa").
  • Not Allow have 3 or more consecutive sequential digits (e.g. "123").
  • Not allow have 3 or more consecutive sequential lower characters (e.g. abc)
  • User ID may not be the same as the Password.
  • NOTE: Your chosen User ID will be rejected if it has been chosen by another user.
How do I register for my User ID and Password?
What happens when I forget my User ID?
What happens when I forget my Password/ reset password?
How to unblock my Citibank Online User ID?
How I change Password in Citibank Online ?
How I change User ID in Citibank Online?
How to register for my User ID and Password on Citi Mobile?

For existing cardmembers

How I change PIN for ATM/Debit, Credit, Ready Credit Card in Citibank Online?
How do I convert Citi Credit Card transaction to Installment ?
How do I change my correspondence or email address ?
How do I perform fund transfer through CBOL ?
What should I do if I lose my card ?
How can I get my TAC/OTP if I travel overseas ?
What is the swift code for Citibank Indonesia ?
Can I change my address and mobile phone number via Citibank Online ?
How to activate my Debit / Credit Card?
How to activate my Debit /Credit Card/RC on Citi Mobile?
How do I deactivate my credit card through Citibank Online?

e-Statement

What should I do if I am having problem opening my Estatement ?
Can I access and download my banking statement or citi credit card billing statement via Online ?

Credit card application

How do I open account or apply for Citi Credit Card/ Citibank Ready Credit ?
How to use CitiPhone
Contact Us
Jakarta (021) 252 9999
Bandung (022) 420 9999
Semarang (024) 831 1999
Surabaya (031) 547 9999
Medan (061) 456 9999
Denpasar (0361) 26 9999
Nationwide 1500335

Click here to CitiPhone Banking Services.

Visit our Citibank Office

You may also visit our office to seek for assistance. Our Customer Service Officer will be pleased to serve you.

For the list of Citibank Office, you can click here.


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Disclaimer: Customer acknowledges and agrees that Citibank is entitled to record any conversations between the Customer and the Live Chat Agent and to keep them in an official record which may be used as valid evidence of the transaction made.

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