Below are ways in order to protect customer's data and information against identity theft through the Internet. Citibank never ACKs for your confidential account information in an unsecured platform like an email. Be alert of any e-mail asking you to provide account-related information, like your account number / card number or PIN.
Do not use Public or Shared Computers. You are responsible for keeping your PIN confidential. You should not use public or shared computers such as those in Internet Cafes for Internet banking; you may be open to Harmful programs that could capture your personal information.
Beware Of Scam Emails. If you receive an e-mail asking you to visit a Citibank website and to provide your account related information, verify that the web page is both secure and that it belongs to Citibank, by assuring the following steps:
Citibank now presents Transaction Activation Code (TAC), an additional security feature for fund transfer to third party via Citibank Online.
TAC is a 6 digit code to activate the Fund Recipient that is just added in Citibank Online. You only need to activate the fund recipient once.
After receiving TAC, you can activate the new Fund Recipient via Citibank Online in "Transfers & Payments" at "Activate Payee" sub menu.
|Citibank customer in Indonesia||Dollar Fund Recipient in other banks in Indonesia|
|Citibank customers in other countries (Citibank Global Transfer)||Other bank's customer in foreign currency - telegraphic transfer|
|24-Hour CitiPhone® Banking at 69999* or (021) 252 9999 detail||Email, to registered email address in Citibank system|
Click here to find how to get TAC via 24-Hour CitiPhone® Banking.
If your email is not registered in our system yet, please contact 24-Hour CitiPhone® Banking to register.
* Direct from your mobile phone, without area code
Always the make sure that you memorize both your PINs, as soon as you receive them. It will help to protect your credit card's information. Both PINs are Provided so that you can access some information on your Citibank Credit Card.
Telephone PIN can be used when you access our 24-Hour CitiPhone Banking. Call 69 999 directly from your mobile or (021) 252 9999 to get information on:
ATM PIN can be used to access Citibank ATMs, all ATMs that display any of the logos shown behind your Credit Card, or Citibank Online at www.citibank.co.id for information / services / transactions such as:
For your convenience, both PINs will be sent to you by mail. If you would like to change or get a new PIN, you can choose from the following three easy services: