Dear Valued Customers,

The health and safety of our customers and colleagues are our priority. In light of the COVID-19 situation, we would like to inform you that we have implemented enhanced precautionary measures in our branches.

While our branches and CitiPhone hotline remain open, we encourage you to manage your everyday banking needs at home using Citi Mobile App or Citibank Online. In case you are visiting our branches or calling to our CitiPhone hotline, our sincere apologies that you might experience a longer waiting time. You may avoid this by reaching us through Live Chat, or sending us a secure message through Citi Message Centre. We will respond to you in the next business day.

Termination of receiving documents related to fund transfer requests by mail and facsimile.

Effective 25 November 2020, receiving documents at branch offices related to requests for fund transfers via mail and facsimile will be terminated.
Please use the Citi Mobile® App or Citibank Online for more convenient fund transfer transactions, anytime and anywhere.